Property amenity

Reviews of Best Western Plus Des Moines West Inn & Suites

2.5 out of 5
Best Western Plus Des Moines West Inn & Suites
1450 NW 118th Street, Clive, IA

Reviews

8.4

Very Good

Rating 10 - Excellent. 309 out of 689 reviews" "
Rating 8 - Good. 242 out of 689 reviews" "
Rating 6 - Okay. 94 out of 689 reviews" "
Rating 4 - Poor. 27 out of 689 reviews" "
Rating 2 - Terrible. 17 out of 689 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Serena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't stayed at a Best Western in a long time! Was pretty impressed. Will likely use them again for our next hotel stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Dear Serena, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Dear Cathy, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I'm looking forward to having you again as a guest.

8/10 Good

Joella

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great room, the only issue we had was only 2 full size towels and the shampoo and conditioner bottles were extra small.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 5, 2024
Dear Joella, Thank you for your positive comments. I am pleased you had a good stay overall. However, I apologize for the inconvenience you experienced during your stay. We hope to welcome you again in the future.

10/10 Excellent

Saidy Arlenis

Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Dear Saidy, Thanks for reviewing your stay with us. I am glad that you enjoyed your stay with us. We are looking forward to seeig you again soon.Sincerely,Customer ServiceBest Western Plus

10/10 Excellent

Nassir

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Dear Nassir, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and Looking forward to seeing you again soon.Sincerely,Customer ServiceBest Western Plus

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Dear Christopher, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and If you're traveling to our area gain soon, don't hesitate to call us.Sincerely,Customer ServiceBest Western Plus

10/10 Excellent

lori

Business traveler
Liked: Cleanliness, amenities
Front desk staff is very helpful and polite. My room is amazing! I love the loveseat! I have no complaints at all!
Response from Customer Service on Jan 19, 2024
Dear Lori, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! If you're traveling to our area gain soon, don't hesitate to call us.Sincerely,Customer ServiceBest Western Plus

10/10 Excellent

lori

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very clean, staff is great! I don’t have any complaints!
Response from Customer Service on Jan 22, 2024
Dear Lori, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and I'm looking forward to having you again as a guest in our hotel.Sincerely,Customer ServiceBest Western Plus

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Dear Janet, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible, and We look forward to having you again as a guest in our hotel.Sincerely,Customer ServiceBest Western Plus

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely would stay here again
Many breakfasts options. This is the first hotel I've encountered that had hot chocolate, a yogurt machine with 6-9 toppings you could add in, and even popcorn machine. Scrambled eggs actually tasted like eggs and they had salsa if you wanted to add that too. The fancy wave your hand pancake maker was neat. The workers kept the breakfast area very clean as well. The room was great. Comfy bed, pillows squished to the perfect height (for me). Hot tub (in room) was clean and didn't have tacky mirrors surrounding it like most places, smart tv worked well and had both apps and channel options, TV swiveled to watch in tub or bed, Off brand keurig maker (with pods) in room, windows opened which was nice, and even the shower water pressure was decent. The only issue we came across was the blackout curtains and door frame to the hall. They weren't great at blocking our the light so it did get a bit bright in the room as soon as the light came up. Staff was super friendly and accommodating- both night shift and day shifts. Also, absolutely love that the hotel was decorated for the Christmas season (inside and out). Probably one of the top 5 (affordable) hotels I've stayed at.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 9, 2023
Dear Kyle, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Simple, comfortable bed and pillows, friendly staff.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Dear Jennifer, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs in the best way we can and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Za

Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 18, 2023
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and We hope to welcome you back to the hotel shortly.Sincerely,Customer ServiceBest Western Plus

8/10 Good

david

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lack of house keeping the only downside, other than that a very pleasant stay.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 20, 2023
Dear David, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay and Look forward to seeing you again soon.

10/10 Excellent

Makayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and looked even nicer than the photos. Breakfast was good, had decent options and a cool pancake maker. Staff was friendly and patient with us. Had a great stay!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs in the best way we can, and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 13, 2023
Dear William, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and I look forward to seeing you again soon.

10/10 Excellent

Emily

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman working the reception desk was lovely and extremely helpful
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 11, 2023
Dear Emily, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible and looking forward to seeing you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a beautiful room and breakfast was one of the best we’ve had on our trip. I questioned the $ 50 fee that would supposedly not going to be charged in addition to the regular fee? I still see it as pending even though we’ve checked out hours ago.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 2, 2023
Dear Frank, Thank you for providing feedback about your stay with us. I'm delighted you liked our breakfast. A 50 incidental charge is simply a hold on your credit card. It is dropped off after your checkout when we do the night audit for that day. Usually, it's take 7 to 10 business day to reflect your account. That depends on your financial institution.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This is a very nice hotel and the staff was great. Adter the 1st night we had to change rooms because the AC fan was smelling. She gave us a new room with no problem. Also I had to cancel one day and add another day. She said no prolem and didn't charge us.This was our 2nd trip here. Would do it again. ROOM was very clean, and beds are comfy. Breakfast was good and hot
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 11, 2023
Dear Vicki, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Shawna

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 11, 2023
Dear Shawna, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and We are looking forward to seeing you again soon.

6/10 Okay

Brandi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed it but the jacuzzi wasn't very clean and we had hair all over. Was bummed for the price we paid. But the staff was great and breakfast was amazing.
Stayed 1 night in Aug 2023
Response from Customer Service on Sep 4, 2023
Dear Brandi, I am glad to hear that, overall, your experience was positive. I am disappointed that our housekeeping staff didn't meet your expectations.This has been communicated to the concerned staff

10/10 Excellent

Brian, Palatine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to off the highway. Excellent accommodations for the money. Breakfast was better than most hotels in this price range.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Dear Brian, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible and I'm looking forward to having you again as a guest in our hotel

10/10 Excellent

Jane, Denver

Stayed 1 night in Aug 2023
Response from Customer Service on Sep 11, 2023
Dear Jane,Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay and Look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was enjoyable.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 16, 2023
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and We look forward to seeing you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here...you will not be disappointed!
AMAZING!!! We were so impressed with the staff, facilities, and comfort. We have been traveling for 40+ years and this is by far the best stay.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 16, 2023
Dear David, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs in the best way we can, and I look forward to having you again as a guest in our hotel.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility. We did not eat breakfast there so cannot comment on that.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Dear Deanna, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Myla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 14, 2023
Dear Myla, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay and Look forward to welcoming you back soon.

10/10 Excellent

Tammy

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Dear Tammy, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Henry

Business traveler
Liked: Cleanliness, staff & service
Overall good. Room had a stink/smell to it and elevator very slow but overall pretty good. Have pancake/waffles already made. Takes too long
Stayed 4 nights in Jul 2023
Response from Customer Service on Aug 10, 2023
Dear Henry, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope you will consider staying with us again so we can have another chance to provide you with a superior experience.Sincerely,Customer Service teamBest Western Plus Des Moines West Inn & Suites

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from customer Service on Aug 3, 2023
Dear Kelly, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Customer Service teamBest Western Plus Des Moines West Inn & Suites

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little out of control.
Somehow, the hotel was under the assumption that I had requested an accessible room. I told the gentleman at the front desk upon check-in that I had not, but I was put in an accessible room anyway. The room was fine and comfortable. There were groups of 20-something African American teens running around the hallways shouting and laughing until nearly midnight. I was somewhat uncomfortable by their behavior, so I didn’t leave my room until morning.
Stayed 1 night in Jul 2023
Response from customer Service on Aug 3, 2023
Dear Timothy, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Customer Service teamBest Western Plus Des Moines West Inn & Suites

8/10 Good

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 1, 2023
Dear Henry, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and we look forward to seeing you again soon.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and stocked, the staff was very friendly and the breakfast was excellent with lots of options.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 31, 2023
Dear Shawn, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. Looking forward to seeing you again soon

10/10 Excellent

Madine

Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 28, 2023
Dear Madine, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly stuff upon arrival. Dina was very helpful.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 25, 2023
Dear Gabrielle, Thank you for taking the time to review your stay with us. I am happy to hear that our staff made your stay pleasant. We look forward to having you again as a guest at our hotel.

10/10 Excellent

Carol, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast!
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 25, 2023
Dear Carol, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible and I'm looking forward to having you again as a guest in our hotel

8/10 Good

JEAN SEBASTIEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 25, 2023
Dear Jean, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. I am looking forward to seeing you again soon.

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!
Our room was very clean!! The bathroom AND room were both very spacious and very well set up for the 3 of us!! The men at the front desk were extremely helpful and so kind. Great experience!
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 20, 2023
Dear Guest, Thank you for giving us a perfect rating and recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quite good. We used the hot tub and exercise room which were both great. And breakfast was fantastic.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 12, 2023
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. Looking forward to seeing you again soon

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really nice place, must have been recently remodeled because everything looks brand new. Probably had the best breakfast of any hotel I’ve stayed at. Hot tub and pool where very nice also.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 12, 2023
Dear Bob, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean,staff friendly,good breakfast buffet ,convenient access to interstate
Stayed 3 nights in Jun 2023
Response from Customer Service on Jul 8, 2023
Dear Steve, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible and look forward to seeing you again soon.

8/10 Good

Steve

Traveled with group
Convenient access to restaurants and getting back on interstate
Stayed 2 nights in Jun 2023
Response from Customer Service on Jul 7, 2023
Dear Steve, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We hope to welcome you back to the hotel shortly.

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay - everything was clean and comfortable.
Stayed 1 night in Jun 2023
Response from Customer Service on Jul 7, 2023
Dear Paul, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs in the best way we can, and I look forward to having you again as a guest in our hotel.

4/10 Poor

Robin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice towels and hotel, weird service
Stay was great. Check in thumbs up. We came in with the dog (having stayed here many times before). For some reason, I guess we did not get charged a pet fee. And we had a room with carpet that was quiet. All good. We have a quiet non shedding dog and we’re just sleeping there on the road. We checked out the next am and the new clerk was mad we hadn’t been charged enough for the pet and that we weren’t in a pet room. No idea why this was my fault, but I paid the fee no problem. Bad service to ask for it then though, esp after staying 8 hours and there being a crummy breakfast as well (yogurt and toaster machines did not work). I will say checkin was great. And the towel folding extraordinary.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 28, 2023
Dear Robin,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Customer Service teamBest Western Plus Des Moines West Inn & Suites

10/10 Excellent

Karla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet! Good breakfast. Awesome shower and bed. Good pool and hot tub. I would go back.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 19, 2023
Dear Karla, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Joanna, Taylorsville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and looks pretty new.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 14, 2023
Dear Joanna, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. I am looking forward to seeing you again soon.

8/10 Good

scott

Stayed 1 night in Jun 2023
Response from Customer Service on Jul 7, 2023
Dear Scott, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. Looking forward to seeing you again soon

8/10 Good

FRANCIS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
staff was very friendly. was little under staff. morning food was not that good
Stayed 1 night in May 2023
Response from Customer Service on May 31, 2023
Dear Guest, Thank you for taking the time to review your stay with us. I am happy to hear that our staff was friendly. Please note that your concerns have been passed on to our kitchen staff. Thank you, and We look forward to see you soon.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on May 23, 2023
Dear Dawn, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs the best way we can. Looking forward to seeing you again soon

10/10 Excellent

Ross

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on May 23, 2023
Dear Ross, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. Looking forward to seeing you again soon

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Nice workout area. Good breakfast
Stayed 1 night in May 2023
Response from Customer Service on May 23, 2023
Dear Guest, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. Looking forward to seeing you again soon