Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from wyomng

Pet friendly

Posted Jun 25, 2014
Pros: pet friendly
Cons: nothing
Location: mall within a couple of miles and several choices for dining
We were looking for a hotel that accepted pets. I usually stay in one of the Hilton properties. This hotel was close to a variety of plaes to eat, an upscale mall and accessible from the interstate. The staff were pleasant an helpful and the accomodation everything we needed.
Comment from Hotel Management
Jun 28, 2014 by General Manager, Hotel Management
Thank you for your review! Hope to see you again in the near future.
2 out of 5
by A verified traveler

Wouldn't stay there again

Posted Jun 9, 2014
Pros: Decent location.
Thought I had booked a non-smoking room. Ended up with a smoking room. Staff seemed clueless and unable to answer some basic questions. Would've been better off paying a little more and staying at a better hotel.
5 out of 5
Recommended
for Everyone
by Annie from Sioux Falls, SD

Comfortable, clean hotel.

Posted May 28, 2014
Pros: Helpful staff, clean room, full-size refrigerator, kitchen, exercise facility, dvd player in every room, good location.
Location: Close to Jordan Creek mall, Trader Joes, interstate access, movie theaters, restaurants.
Great place to stay close to tons of places to shop, eat, and easy access to the interstate. Hotel staff was incredibly helpful. I like the free laundry, exercise facilities, free dvd library, and kitchen with full-size refrigerator in every room. I would definitely stay here again in Des Moines.
Comment from Hotel Management
May 29, 2014 by General Manager, Hotel Management
Thank you for your review and we hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by p.j.

Very nice room

Posted May 12, 2014
Cons: Ice maker in room did not work. That is ok but then should have ice machine in common area.
Location: Very convenient to Des Moines and the very nice Jordan creek mall
Apartment very clean. Furnishings were very new and comfortable and stylish.
Comment from Hotel Management
May 27, 2014 by General Manager, Hotel Management
Thank you for your great review! we look forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable & clean

Posted May 5, 2014
Bed was comfortable and the room was clean. The price seemed a bit high but was comparable or lower than similar near-by hotels. The staff was friendly. We arrived about 30 minutes before check-in, but were able to get in right away. We didn't need the kitchenette, so it would've been nice if there were rooms without them at a lower price. But, I believe all the rooms had kitchenettes. We had a non-smoking room and I didn't detect a smell of smoke or any other objectionable odor. There was an intermittent noise during the night (I think it was the fridge) but it didn't bother me. This could be an issue for someone who's a light sleeper.
Comment from Hotel Management
May 5, 2014 by Ops Manager Danielle H, Hotel Management
Thank you for your comment. We are so happy you felt so comfortable staying with us. We would love to invite you to stay again.
5 out of 5
Recommended
for Everyone
by Sheree from Vancouver, BC

Must stay

Posted Apr 5, 2014
Pros: Room, the kitchen, the bathroom...
Spacious room with kitchen, dishwasher, utensils, etc. very clean room and comfort bed. Definitely will stay again.
Comment from Hotel Management
Apr 7, 2014 by Ops Manager Danielle H, Hotel Management
We are so glade you enjoyed your stay. Love to see you again on your next visit to West Des Moines.
Comment from Hotel Management
Apr 7, 2014 by Ops Manager Danielle H, Hotel Management
Thank you for your comment. We would be so glade to see you again on your travels to West Des Moines.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 20, 2014 on Hotels.com
Comment from Hotel Management
Jun 7, 2014 by Operations Manger, Hotel Management
Thank you for your four stars.
5 out of 5
Recommended
by Kevin from Des Moines

Posted Feb 18, 2014 on Hotels.com
Everthing was good, however no hair dryer and strong smell of cigerette smoke when entering building.
Comment from Hotel Management
Jun 7, 2014 by Operations Manger, Hotel Management
Since your a stay we have imporved the smell of smoke . We hope that yon your next trvaels to Des Monies that you would stay with us again.
4 out of 5
Recommended
by A verified traveler

Posted Feb 1, 2014 on Hotels.com
Comment from Hotel Management
Jun 7, 2014 by Operations Manger, Hotel Management
Thank you for your comment.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Added Benefits

Posted Jan 30, 2014 on Hotels.com
This hotel is a great value -- seems to be a landing pad for those planning to stay more than one night, but was a great value for me. Free DVD rentals, Free Laundry & roomy suites with a full kitchen. Very friendly staff & very close to Jordan Creek Shopping Center (amazing)!
Comment from Hotel Management
Jun 28, 2014 by Operations Manger, Hotel Management
Thank you for your comment and we hope to see you soon on your next travels to Des Moines IA.