Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2015
Pros: Location, cleanliness, comfortable bed, good food options
Positive experience. I would stay here again. Helpful staff.
Comment from Hotel Management
Jun 4, 2015 by Jeff Vandersluis, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted with us was enjoyable. I will share your feedback with my staff. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and reasonably priced.

Posted May 4, 2015
Hotel was clean and pleasant. Staff seemed nice. Noise fr the room above us woke us in the morning. (Kids jumping.). Breakfast was disappointing; eggs seemed powdered which is ridiculous as real eggs are not difficult to provide. Price was reasonable compared to other west DM options.
Comment from Hotel Management
May 7, 2015 by Jeff V , Hotel Management
Thank you for sharing your experience with us. We are happy that your stay with the Courtyard Des Moines West/Clive was enjoyable. I will share your feedback with my staff. We do not use powder eggs in the Bistro. We use whole and liquid eggs. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you one your next trip to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very pleasant.

Posted May 4, 2015
Pros: very organized.
Great stay. Close restaurants. Clean room. Helpful staff. Bed was great, the small fridge helped a lot.
Comment from Hotel Management
May 7, 2015 by Jeff V , Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Des Moines West/Clive was enjoyable. I will share your feedback with my staff. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you one your next trip to the area.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by Michael from St. Louis

Very Serviceable

Posted Jan 23, 2015 on Hotels
A nice, clean, serviceable hotel if in town for business or just passing through. Very friendly staff. Food on premises. Not expensive.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 30, 2014
Good location. Close to shops. Microwave oven in the room didn't work... Not sure why it was in there... Room was clean and comfortable.
Comment from Hotel Management
Dec 31, 2014 by Jeff, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Des Moines West/Clive was enjoyable. I will share your feedback with my staff. I am sorry for this problem with the microwave. I will make sure we have a better process in place to check the operation of the amenities in our rooms. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you one your next trip to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
Staff great and perfect for quick stay...Clean rooms No complaints.
Comment from Hotel Management
Jun 20, 2015 by Jeff, Hotel Management
Thanks you for sharing your comments. We are happy that you enjoyed your stay. We do our best to make sure every guest has a great experience. We hope you make us your hotel of choice when you travel to the Des Moines area.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Good room

Posted Dec 15, 2014
This hotel is only a 5 minute drive from Jordan Creek Mall - room was clean and comfortable and at a reasonable price!
Comment from Hotel Management
Jun 20, 2015 by Jeff, Hotel Management
Thank you for sharing your comments. We are delighted that your stay was enjoyable. I will share your feedback with the members of my team. Thanks for commenting on our location as we are centrally located among the western suburbs and minutes from lots of shopping. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you one your next trip to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winona, MN

Thanksgiving trip

Posted Dec 1, 2014
The facilities are well maintained and clean. The staff was helpful and accommodating. The only problem we encourntered was though we thought we had paid for 2 breakfast meals, we had only paid for one. The problem was the result of booking through Expedia instead of book directly through Marriott. It was quickly resolved but people need to be aware of the situation.
Comment from Hotel Management
Jun 6, 2015 by Jeff, Hotel Management
Thank you for taking the time to share your feedback. We are happy that you enjoyed your stay. I will share your feedback with my staff. I am sorry for the confusing with your breakfast and I am glad that we were able to get it taken care of. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you one your next trip to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Would stay again

Posted Nov 30, 2014
Pros: Cleanliness, convenience and the free breakfast with our Expedia reservation.
Cons: Temperature control and frig in room
Location: Location was good, off the interstate, but if we didn't have GPS might have been hard to find.
Booked this hotel at the last minute and it was nice and very convenient to get to from the interstate. Two things I would have liked. A refrigerator in our room and the temperature control was very hard to adjust! One minute it was chilly and the next it was too hot. Otherwise, we thought the free breakfast was good and the staff was friendly. Especially the lady working at the breakfast. She was very sweet and had to work on Thanksgiving!
Comment from Hotel Management
Jun 6, 2015 by Jeff, Hotel Management
Thank you for taking the time to share your comments. We are delighted that your stay was enjoyable. I will share your feedback with the members of our team and make sure our Breakfast attendant is recognized for her great service. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We hope to see you one your next trip to the area.