Standard Room, 2 Queen Beds, Smoking | Desk, laptop workspace, iron/ironing board, cribs/infant beds

Reviews of Econo Lodge Urbandale-Northwest Des Moines

2.5 out of 5
Econo Lodge Urbandale-Northwest Des Moines
10841 Douglas Ave, Urbandale, IA

Reviews

5.4
Rating 10 - Excellent. 32 out of 303 reviews" "
Rating 8 - Good. 54 out of 303 reviews" "
Rating 6 - Okay. 66 out of 303 reviews" "
Rating 4 - Poor. 68 out of 303 reviews" "
Rating 2 - Terrible. 83 out of 303 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Mary Ellen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a convenient area, easily accessible. The condition of the rooms is very poor. The furniture, sheets and towels were all stained. The toilet seat was damaged and the shower handle was very loose, so it took a lot of time to calibrate the temperature of the shower. The room was over all depressing to be in.
Stayed 2 nights in Feb 2024

2/10 Terrible

Theresa

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were nice but the room was filthy. Stains and scum all over the grimy tub, old towels from previous guest hanging on the bar, dust all over the tv stand. Not only is the property in need of major renovations, the staff and or owners certainly don’t care about cleanliness. Tv also didn’t work
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Venessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Keith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Keith,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Venessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Venessa,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your buck
Clean room and quiet stay. Price was very reasonable.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 13, 2023
Dear Randall,We're delighted to hear you had a great experience at our hotel! Thank you for your positive feedback on our clean and quiet rooms, as well as our reasonable pricing. We hope to welcome you back soon.Sincerely, Hotel Manager

4/10 Poor

Brandon

Traveled with family
Disliked: Amenities
Needed updated. Lobby was rough and seemed dirty. Old property. Big gap in door and old bathroom. Only 1 ice machine in 2nd building. Advertise a hot tub and NO HOT TUB. Only reason we picked this hotel. Wouldn't stay again
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Brandon,We apologize for falling short of your expectations during your stay. We appreciate your feedback about the lobby, room condition, and the absence of the hot tub. Your comments are valuable and will help us make improvements where needed. We're sorry to hear you wouldn't stay again, but we hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager

6/10 Okay

Jason

Disliked: Staff & service, property conditions & facilities
It's OK
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 22, 2023
Dear Jason,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Change the seat That’s it for me!
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 8, 2023
Dear Willy,Thanks for choosing our hotel for your stay and the 5 Stars you have given us based on your experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Tanisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Tanisha,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

2/10 Terrible

Roxann

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Montana ranch girl
This was the filthiest most disgusting hotel I’ve ever stayed in. I’m deathly allergic to animals and they said this room had no pets. It stunk It was 1 am and couldn’t get another Uber or find another room that late. Took 4 asthma treatments for the next 5 hours. It needs bulldozing
Stayed 6 nights in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Roxann,We're deeply sorry to hear about your terrible experience during your stay. Your comfort and well-being are of the utmost importance to us, and it's clear that we fell short of providing a clean and allergen-free environment. Your feedback is valuable, and we'll take immediate action to address these issues and improve our standards. We sincerely apologize for the inconvenience you faced and hope you'll give us a chance to make it right in the future.Sincerely, Hotel Manager

4/10 Poor

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Maybe worth it if the final price is $55. After taxes and charges I was near $100. The photo is the gap under my door.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Greg,Thank you for sharing your feedback about your recent stay. We apologize if your experience did not meet your expectations in terms of value. We appreciate your comments and will use them to improve our offerings. We hope you'll consider staying with us again in the future for a more satisfactory experience.Sincerely, Hotel Manager

6/10 Okay

Jay

Traveled with partner
Liked: Staff & service
Next room was up till 5:40 am partying the first night of our stay. The bed was wore out rounded on the edge so you had to sleep towards the middle. Toilet quept running had to lift lid and pull chain out of flapper
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 20, 2023
Dear Jay,I'm sorry to hear about the issues you encountered during your stay. It sounds like your experience was less than satisfactory due to noise disturbances, a worn-out bed, and a malfunctioning toilet. These are certainly not the standards we aim for, and I apologize for any inconvenience you experienced. Your feedback helps us understand where improvements are needed.Sincerely, Hotel Manager

4/10 Poor

Markus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 16, 2023
Dear Markus,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Amanda

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 16, 2023
Dear Amanda, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely,Hotel Manager

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Air was wet mold multiple flys
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 15, 2023
Dear Eric,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We'll investigate the issues you've mentioned and work to address them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Dianna

Traveled with partner
Not the greatest, but were only there to sleep so not the worst.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear Dianna,Thank you for your candid feedback. We're glad that, while the experience might not have been the best, you were able to get a decent night's sleep. If you have any specific suggestions or concerns, please feel free to share them. We appreciate your stay and hope to have the chance to provide you with an improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Title: Terrible Experience: Avoid This Hotel at All Costs! I recently had the misfortune of staying at Econolodge, and I must say it was one of the worst hotel experiences I've ever had. From the moment I arrived, it became apparent that this place was a disaster waiting to happen. First and foremost, the room I was assigned reeked of smoke. The smell was so overpowering that it made my stay extremely unpleasant. Not only was the odor offensive, but it also posed a health risk for anyone sensitive to smoke or suffering from respiratory problems. It was clear that the hotel had failed to enforce a non-smoking policy, resulting in a poor and unclean environment. To make matters worse, the hotel staff attempted to double charge me for my stay. It was a blatant and unacceptable attempt to take advantage of guests. Dealing with the billing issue was a hassle, and it left a sour taste in my mouth. The lack of professionalism and integrity displayed by the hotel management was truly disappointing. Upon entering the bathroom, I was greeted with a sight that I can only describe as revolting. The walls were filthy and covered in hair, which was a clear indication that proper cleaning had not been done for quite some time. It was evident that hygiene was not a priority in this establishment. The furniture in the room was antiquated and tattered, giving the impression that it hadn't been updated or maintained in years.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 4, 2023
Dear Michael,We sincerely apologize for the terrible experience you had. We deeply regret the issues you faced, including the overpowering smoke odor, the double charging incident, and the lack of cleanliness in the room. We understand how important cleanliness and guest satisfaction are, and we assure you that we are taking your feedback seriously. We are investigating these matters thoroughly to prevent such incidents from happening in the future. Your comfort and well-being are our top priorities, and we will make every effort to improve our services. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

2/10 Terrible

Zuley

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally dirty run down damaged old stuff and smelly man outside rooms with no shirts on. very ugly zero
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 3, 2023
Dear Zuley,We apologize for your disappointing experience. This is not the standard we aim to uphold. We take your feedback seriously and will address the issues to improve our hotel. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Super desagradable la peor experiencia de alojamiento. Sabanas sucias. El baño en mal estado. Olor a cigarro en la habitacion. Pesimo
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 4, 2023
Dear Johanna,I'm sorry to hear about your unpleasant experience during your stay. This is certainly not the standard we aim to maintain, and I apologize for the cleanliness and condition issues you encountered. Your feedback is valuable to us, and we will address these concerns to ensure improvements are made. We hope you'll consider giving us another chance in the future to provide you with a better stay. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Karina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I do not mind a man old hotel, but a dirty one is hard to take. The bathroom had hair on the walls and on the toilet. Around the toilet lid was dirty. The room smelled like cigarette smoke. The top bed cover had 4 cigarette burn holes in it. The room was just gross. I do NOT recommend!
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 8, 2023
Dear Karina,We apologize for the negative experience you had during your stay. It is certainly not the level of cleanliness and comfort we strive to provide for our guests. We appreciate you bringing these issues to our attention, and we will address them with our housekeeping team to ensure that such lapses in cleanliness are not repeated. We apologize for any inconvenience caused and understand your disappointment. Your feedback is valuable to us, and we will work diligently to improve and meet the standards our guests expect. Thank you for sharing your concerns, and we hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

4/10 Poor

Jennifer

Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Check in was horrible. They wanted us to sign paperwork that didn't even have a price, then they overcharged us, not at the Expedia amount...and the ice maker was broken as well. Looks like they are trying to renovated but, not accomplishing the tasks. Our bathroom door looked like it had been kicked in, patched and not even repainted. Our light over the sink, had a short, only come on when it wanted...not when you turned on the light switch. We will not be staying here ever again. And on check out, didnt even try to ask how our stay was, at least get some feedback first hand not on a review.. then apologize for it afterwards..
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Jennifer,We apologize for the issues you experienced during your stay, including the check-in process, overcharging, a broken ice maker, and the condition of your room. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We regret that we did not meet your expectations on this occasion and hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Mikaela

Disliked: Cleanliness, staff & service, property conditions & facilities
It was so bad i turned in my key 3 min after being there and found a different hotel
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 25, 2023
Dear Mikaela,We apologize for the negative experience you had during your brief stay. We understand your frustration and apologize for any inconvenience caused. We strive to provide a comfortable and enjoyable stay for all of our guests, and we apologize that we fell short of meeting your expectations. We appreciate your feedback and will use it to improve our services. If there is anything else we can assist you with, please let us know.Sincerely, Hotel Manager

2/10 Terrible

Jill

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst property I have ever seen. Checked in looked at our room and left and found another hotel. Felt very unsafe.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 17, 2023
Dear Jill,We apologize for the negative experience you had at our property. We understand that feeling unsafe is a serious concern, and we take this feedback seriously. We are sorry that our property did not meet your expectations and that you felt the need to find alternative accommodations. Your safety and comfort are our top priorities, and we will review and address the issues you mentioned to ensure improvements are made. We apologize for any inconvenience caused and hope you will give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never again
Would never stay here again. Dirty and shower had water dripping down from ceiling. No hair dryer in the rooms.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Guest,We apologize for the negative experience you had during your stay at our hotel. It is certainly not the level of cleanliness and maintenance we strive to provide for our guests. We take your feedback seriously and will address the issues you mentioned with our team to ensure improvements are made. We apologize for any inconvenience caused by the lack of a hair dryer in your room. We appreciate your feedback and will use it to make the necessary changes. Thank you for bringing these matters to our attention, and we apologize for falling short of your expectations.Sincerely, Hotel Manager

6/10 Okay

Beth

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Definitely was not expecting the hotel to look different then the pictures. The pool was not open for memorial weekend. We were afraid to see what the breakfast was like that they served because they hotel was so run round. But it was not to bad of a place to stay for a cheap room.
Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 5, 2023
Dear Beth,We apologize if the hotel's appearance did not meet your expectations based on the pictures. We understand that the pool not being open during Memorial Weekend was disappointing. We strive to provide accurate information and will review our website to ensure it reflects the current state of our amenities. Thank you for your feedback, and we appreciate your understanding regarding the room rate. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
If they even have a cleaning staff, they should be fired. Visible dirt on surfaces. Rooms generally run down. Wifi inaccessible.
Stayed 1 night in May 2023
Response from Hotel Manager on May 23, 2023
Dear Michael,We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we appreciate you bringing it to our attention. Rest assured, we take cleanliness seriously, and we will address this with our cleaning staff to ensure improvements are made. We also apologize for the inconvenience with the Wi-Fi, and we will investigate the issue to provide a better experience for our guests. Thank you for your feedback, and we hope you will consider staying with us again for a more satisfactory experience.Sincerely, Hotel Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service
staff very helpful even made sure my room was clean and very quiet area
Stayed 1 night in May 2023
Response from Hotel Manager on May 23, 2023
Dear Shawn,We're glad to hear that the staff was helpful during your stay and that you found the area to be quiet. Providing a clean and comfortable environment is important to us, and we appreciate your positive feedback. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Michael, Des Moines

Business traveler, Traveled with pets, Traveled with family
Not a great stay. We were moving and arrived late. The office was closed, and there was something wrong with my reservation and it took forever. Then our door key didn't work.
Stayed 1 night in May 2023
Response from Hotel Manager on May 23, 2023
Dear Michael,We apologize for the inconvenience and frustration you experienced during your stay. It is disappointing to hear that the office was closed upon your arrival and that there were issues with your reservation, resulting in a delay. We also apologize for the inconvenience caused by the door key not working. Your feedback is important to us, and we will review our procedures and address the issues you encountered to prevent similar situations in the future. We apologize for the negative experience and appreciate your understanding.Sincerely, Hotel Manager

4/10 Poor

Senad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, there were stains and holes on the bedding. Only had one bath towel and one hand towel, but both were still wet (used). Right outside of the room (walkway) it smelled horribly of old, rancid garbage. There was dirty water pooled up at the bottom of the stairs. Worst hotel I've ever stayed at. Very overpriced for the quality.
Stayed 1 night in May 2023
Response from Hotel Manager on May 23, 2023
Dear Senad,We apologize for the poor condition of your room and the unsatisfactory experience you had during your stay. It is unacceptable for the bedding to have stains and holes, and we apologize for the limited supply of towels and their condition. We also apologize for the unpleasant odor and the unclean walkway area. Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We apologize for not meeting your expectations and appreciate your feedback.Sincerely, Hotel Manager

2/10 Terrible

JUSTIN

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in we went to the room. The beds had stuff all over the sheets and we also seen some bugs. We went to the front desk and asked tor a refund. They want us to come back to point out want was wrong with the room but we were their for my kids tournement so we could not. I was under the impression we woulf still get a refund because thats. What i wss told and i was still charged. I would not pick this place
Stayed 2 nights in May 2023
Response from Hotel Manager on May 23, 2023
Dear JUSTIN,We regret all the inconveniences you had with your stay. I can see why you were dissatisfied, and I apologize to you. I’m sorry that we failed to meet your expectations in so many ways. We take genuine pride in this hotel, and we believe that pride shows in almost everything we do. But we clearly let you down. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely, Hotel Manager

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Hotel Manager on May 26, 2023
Dear Andy,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable and a good breakfast.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 29, 2023
Dear James,Thank you for your review! We are pleased to hear that you enjoyed the comfort of our beds and the breakfast. We strive to provide the best customer experience, and we're glad that we were able to meet your expectations. We hope to see you again soon!Sincerely, Hotel Manager

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 23, 2023
Dear David, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager

2/10 Terrible

Nalisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They double charged me and there were ants in the room. I showed them the double charge on my bank account and the manager said oh it was only 1 charge and it is still there just call. I live 2 hrs away and was there for a funeral. To the room situation; The staff admitted they knew there was ants in the room when I told tuem there amts everywhere and asked them for bug spray. The toilet was dirty. The shower was dirty with all types of hair and filth. Seriously, ants came out of the tub faucet when turned on. The room smelled like urine. It was too late to book a room elsewhere, so my sister and I went to the nearest Walgreens and bought a glade wall plug in, a can of air freshner, and disinfectant wipes. Then proceeded to kill ants, scrub the counters, toilets, and shower. We made it through, but will never stay here again. So if you are looking for "DIRT" cheap and unhelpful rude people..this place is for you.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 18, 2023
Dear Nalisha,Thank you for your candid review of your stay. I have personally taken action based on your comments to investigate all the claims as mentioned in the review. Nevertheless, we have reached out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. I'm sorry for any inconvenience.Sincerely,Hotel Manager

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were cockroaches. The paint was coming off the wall. The room smelled like smoke and felt dirty.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 17, 2023
Dear Daniel,I'm sorry to hear about your experience. It sounds like your stay was not up to our usual standards. We take reports of pests very seriously and have taken immediate steps to address the issue. Additionally, we apologize for any cleanliness issues you experienced and will work to improve our housekeeping services. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager

4/10 Poor

Kevin

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 10, 2023
Dear Kevin,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failings you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely,Hotel Manager

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Our room was clean and spacious. The bed was very comfortable. It was all that we could want for an overnight start.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 22, 2023
Dear Debra,Thank you for the review. We are delighted to hear that your stay was comfortable and restful. We are glad that you enjoyed our comfortable beds and spacious rooms!Sincerely, Hotel Manager

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 14, 2023
Dear Karl,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite close to I-80 in the NW metro area. Restaurants nearby.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 13, 2023
Dear James,Thanks for the great feedback. We are delighted to hear that you found our hotel close to I-80 in the NW metro area and that there are restaurants nearby. We strive to provide our guests with a comfortable and convenient stay, and we're glad that this is what you experienced. Please let us know if there is anything else we can do for you during your stay.Sincerely, Hotel Manager

8/10 Good

Joanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was for my son and granddaughter for a night. My son said it was a nice cozy little room.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 11, 2023
Dear Joanne,Thank you for sharing your experience. We are glad to hear that your son and granddaughter enjoyed their stay in our cozy little room. We hope to have the opportunity to host them again in the future.Sincerely, Hotel Manager

4/10 Poor

james

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
separate buildings , very messy
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 9, 2023
Dear James,Thank you for taking the time to review our hotel. We apologize that you found the separate buildings messy. We are continuously working to improve our services and will take your feedback into consideration. Thank you again for taking the time to share your experience with us.Sincerely, Hotel Manager

10/10 Excellent

Terry

Traveled with partner, Traveled with family
Liked: Cleanliness
Um
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 27, 2023
Dear Terry,Thank you for the 5-star rating. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Lamont

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place
This was the worst hotel i have ever stayed in. I would have rather slept in my car with my kids and pets. Moving cross country had to stop because of weather and this cost much more than we stayed in the previous night and was alot nicer. The condition of this hotel was horrible there we holes in the blankets splatters on the wall. We all decided we felt cleaner not showering rather than using the bathroom after the roads were clear we were out of there. I have pictures but they wont load. I cant believe hotels.com advertises this place or that econo lodge lets them use their name.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 25, 2023
Dear Lamont,I am very sorry to hear that your experience at our hotel was so unpleasant. We do our best to ensure our guests have a comfortable and enjoyable stay, and it's clear that we failed in this instance. We will be sure to follow up with our housekeeping and maintenance teams to ensure the condition of our hotel meets our standards. We apologize for the inconvenience caused and hope that you will give us another chance in the future.Sincerely, Hotel Manager

10/10 Excellent

Peggy

Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 17, 2023
Dear Peggy,Thank you for the 5-star rating. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager