I stay here every year when I visit family for the holidays. It may be my last stay. First of all, the room was unbelievably HOT. We slept with no blankets on in the middle of winter. You cannot control the temp from your individual room. We contacted the front desk our first night and they said they could move us rooms or send someone in the morning. Many others were complaining it was way too hot, and our kids were asleep (we got there late) and so we stayed in our original room. The next day, a lady from engineering came and "fixed" our room. The second and final night was no different. Thankfully, we were gone almost all day, so it only mattered when we needed to sleep.
In addition, on the second night, there was a dog barking in the room next to us for hours. It stopped for a while and we were able to go to sleep. We were awakened by the barking again at 3 am. We called the front desk and they did send someone up and the dog stopped barking after that.
I told the front desk about both of these situations and told them I stay here every year, and that I believed the situation (most especially the ridiculous temperature) warranted some type of discount. She said she'd talk to the manager and they'd deal with it through Expedia since I booked through them. I asked for the manager to call, but they never did. And there was no discount given. I believe that's unacceptable, and as much as I like Embassy Suites overall, I may never stay at this one again.