Exterior

Reviews of Embassy Suites Hotel Des Moines Downtown

3.5 out of 5
Embassy Suites Hotel Des Moines Downtown
101 E Locust St, Des Moines, IA

Reviews

8.0

Very Good

Rating 10 - Excellent. 496 out of 1069 reviews" "
Rating 8 - Good. 266 out of 1069 reviews" "
Rating 6 - Okay. 132 out of 1069 reviews" "
Rating 4 - Poor. 119 out of 1069 reviews" "
Rating 2 - Terrible. 56 out of 1069 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mirsalar

Disliked: Cleanliness, amenities, property conditions & facilities
This place is not clean.
Stayed 3 nights in Mar 2024
Response from GM on Mar 28, 2024
Dear Mirsalar, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

8/10 Good

Jenel

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
Dear Jenel, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Steve Smyka, GM

8/10 Good

Arielle

Traveled with partner
Liked: Staff & service, property conditions & facilities
The room was nice and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Arielle, We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled they made for a great stay! On behalf of the entire staff, thank you for choosing our hotel, and please visit again in the future. Best, Steve Smyka GM

8/10 Good

Chayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
Dear Chayton, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Steve Smyka, GM

6/10 Okay

Lori

Traveled with family
Liked: Amenities
Older facility. Needs updated
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Lori, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM

6/10 Okay

Erika

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This place was very clean, the accommodations and the staff were nice. The property definitely needs some updating. The furniture is old stained, rundown and chipping, the beds in the room were very uncomfortable. The location of this property is great. *** heads up, you do have to pay for parking.
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Dear Erika, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Steve Smyka, GM

4/10 Poor

Taylor

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Embassy suites used to be a very nice hotel. It’s gonna downhill the last couple years I guess because it’s very dirty and unkempt now.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Taylor, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were rights next to the ice maker and it was leaking and was right next to our room and the water from that came in and the floor was soaked to the ppint of every step you took you cound see the water around your shoe the worst part was getting up and walking around bare footed was quite the surprise .let staff know and they showed up to clean up around the ice machine next to the room would have liked to have heard a thank you or something but nothing was said the staff was very friendly on cheak in not the same when checking out
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Kelly, We sincerely apologize for the maintenance issue with the ice maker that caused your room carpet to become wet. Furthermore, we regret not responding empathetically when sharing the problem with you. We will share your feedback with our team and take immediate steps to improve. We hope to have the opportunity to host you again for a seamless experience. Thank you for choosing to stay with us. Sincerely, Steve Smyka GM

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Needs more parking.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Patrick, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka GM

4/10 Poor

Pedro

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I felt that the poop needed improvement just like the rooms they need it an upgrade on furniture better mattress and cleaner room it was dusty and found items that did not belong to us. For the hotel to be called and embassy it was not that good when I hear embassy I picture my self big nice clean hotel and better then other hotels around the area
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Pedro, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Steve Smyka GM

4/10 Poor

Lauren

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was run down and showing its age. Our hotel room had a hole in the wall, stitching was ripped on the coach cushions, furniture was chipped and wood work needed to be painted. It reminded us of a lower end hotel and did not the cost. There was no a mattress pad on the bed.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Lauren, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we sincerely apologize for the issues and poor conditions you experienced in your room. We understand that the details can make or break a trip and we regret that we failed to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to serve you better on your next visit. Sincerely, Steve Smyka GM

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
was good
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Dear ??, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Steve Smyka GM

8/10 Good

Laura, Council Bluffs

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room had light bulbs out of service. Room was clean.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Laura, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Steve Smyka GM

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Wells Fargo. Very nice rooms. Great staff. Good breakfast. Reasonable prices
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Julie, Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review. Best, Steve Smyka GM

4/10 Poor

Jessica

Traveled with family
Disliked: Property conditions & facilities
Bathroom was dirty and had dirt in the corners. The carpet trim on the walls was falling off. Pool was horrible and the whole area cold and door rusted out. The beds were small and the sofa bed was horrendous
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Jessica, Thank you for taking the time to write a review. We appreciate your feedback and are very sorry for the issues you experienced. We are known for providing a comfortable stay and meticulous attention to detail, so I am very sorry we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to deliver the same exceptional stay our guests have come to expect. Sincerely, Steve SmykaGM

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Estela, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Steve Smyka GM

10/10 Excellent

Jean, Manley

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Dear Jean, It was our pleasure to host you, and we look forward to a return visit. Thank you for choosing us. Best, Steve Smyka GM

6/10 Okay

Bryce

Traveled with partner
Liked: Amenities, property conditions & facilities
Location was great. Shuttle service was slow.
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Bryce,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry to hear that our shuttle service did not meet your expectations. We value your feedback as it helps us continually improve and enhance our guests' overall experience. It was a pleasure to host you, and we hope to see you again soon.Sincerely,Steve SmykaGeneral Manager

6/10 Okay

Michael

Traveled with family
Stayed at Embassy Suites on the River last night while attending a concert at Wooly’s. Convenient 5-minute walk from the hotel which was great! Also, had dinner and drinks before the concert at Bar Nico which is just a couple buildings down from Wooly’s. Overall a great experience. However, I was not very impressed by our room at the hotel. Although it was clean and the bed was comfortable, it was pretty outdated and the shower pressure in room 709 was poor. Check-in experience was average but nothing I would expect from a Hilton property. They also removed all of the vending machines from the ice kiosks and now make you go to their snack shop on the main level and pay 3x the cost. $13 for 2 bottles of water and 2 bags of popcorn. Was also disappointed that the hotel bar closed at midnight on a Friday night.
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Dear Michael, Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were underwhelming. Your feedback will be shared as we continually monitor and strive to enhance the guest experience. We hope to welcome you again soon.Sincerely, Steve Smyka GM,

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Dec 2023
Response from GM on Jan 25, 2024
Dear Deb, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Steve Smyka General Manager

4/10 Poor

Kristin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at this property many times over many years. The property has not been maintained. Tables, doors, and furniture are chipped, beat up and dirty. We would not sit on the sofa or use the ottoman because of the stains. We had to use the pull-out bed in the sofa and it did appear clean. The sheets however were stained. I expected much more for the price paid to stay.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Kristin,"I apologize that you did not consider us to be a good value and that the quality of your room did not meet our usual standard of service. Our top priority is to ensure the satisfaction of our guests and I am sorry that we were not able to leave you with a better impression. We appreciate your feedback as it provides us with an opportunity to improve for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit.Sincerely,Steve SmykaGeneral Manager

2/10 Terrible

Aaron

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stay here every year when I visit family for the holidays. It may be my last stay. First of all, the room was unbelievably HOT. We slept with no blankets on in the middle of winter. You cannot control the temp from your individual room. We contacted the front desk our first night and they said they could move us rooms or send someone in the morning. Many others were complaining it was way too hot, and our kids were asleep (we got there late) and so we stayed in our original room. The next day, a lady from engineering came and "fixed" our room. The second and final night was no different. Thankfully, we were gone almost all day, so it only mattered when we needed to sleep. In addition, on the second night, there was a dog barking in the room next to us for hours. It stopped for a while and we were able to go to sleep. We were awakened by the barking again at 3 am. We called the front desk and they did send someone up and the dog stopped barking after that. I told the front desk about both of these situations and told them I stay here every year, and that I believed the situation (most especially the ridiculous temperature) warranted some type of discount. She said she'd talk to the manager and they'd deal with it through Expedia since I booked through them. I asked for the manager to call, but they never did. And there was no discount given. I believe that's unacceptable, and as much as I like Embassy Suites overall, I may never stay at this one again.
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Aaron, First and foremost, we greatly appreciate your continued patronage. We value you as our loyal guest and are very disheartened to learn your most recent interaction did not align with exceptional prior experiences. Your feedback will be reviewed from a team perspective to ensure we consistently provide our guests with the high level of comfort and service that is the signature of our hotel. Again, I am very sorry we let you down. I hope you will give us another opportunity to regain your confidence in our commitment to your comfort and satisfaction.Sincerely,Steve SmykaGeneral Manager

8/10 Good

Jenny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Jenny,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Steve SmykaGeneral Manager

8/10 Good

Timothy

Nice city
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Timothy,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Steve SmykaGeneral Manager

10/10 Excellent

Ryan

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear Ryan,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Steve SmykaGeneral Manager

10/10 Excellent

christopher

Stayed 1 night in Dec 2023
Response from GM on Jan 29, 2024
Dear christopher, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Steve Smyka GM

10/10 Excellent

Noe

Liked: Cleanliness, amenities
Very NICE And Clean 🙌
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Noe,Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon.Best,Steve SmykaGeneral Manager

2/10 Terrible

Christopher, Algona

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nearly the entire staff from front desk to housecleaning to happy hour bartender were either unpleasant or nonchalant in their help and responses. Rooms were pretty beat up with updates needed badly (from towel bars barely haning on the wall to couch cushions with barely any cushion).. Breakfast omelet was good but my partner said the biscuits and gravy were terrible. I won't stay at this property again.
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Christopher,Offering high-quality rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Steve SmykaGeneral Manager

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kate

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff. Breakfast was great.
Stayed 2 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear Brian,Thank you for your kind comments. I am thrilled to hear you liked our service levels and great breakfast. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon.Best,Steve SmykaGeneral Manager

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Brooke,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Steve SmykaGeneral Manager

4/10 Poor

Kelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 13, 2023
Dear Kelly,Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,Steve SmykaGeneral Manager

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room had black mold, second room was already occupied with hotel guest, sorry to those guest for me intruding on their space and being assigned keys to unlock their room. Third room was fine. It took me more than 45 mins to get settled in a room. No forks and coffee carafe, three of them, were empty.
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Dear Tara,I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better.Sincerely,Steve SmykaGeneral Manager

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was great, location is great and the hotel was Amazing!!!
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Catherine,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Embassy Suites for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Des Moines.Best,Steve SmykaGeneral Manager

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was extremely dated. ripped up carpet, broken furniture, mold in the bathroom. Thermostat would only move so far and the room was extremely hot and uncomfortable.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear James,We are very sorry that you experienced issues with temperature control and that your accommodations were not met with our high-quality care and service. I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Steve SmykaGeneral Manager

8/10 Good

Patrik

Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Patrik,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Steve SmykaGeneral Manager

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location very comfy rooms
Loved seeing the city. Saw the kichen dwellers play at wooleys which was an easy safe feeling walk away
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Dear Tyler,Thank you for taking the time to write. I am delighted to hear of the comfort and convenience you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon.Best,Steve SmykaGeneral Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from GM on Dec 13, 2023
Dear Jordan,It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon.Best,Steve SmykaGeneral Manager

6/10 Okay

Nicholas

Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear Nichols,We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again.Sincerely,Steve SmykaGeneral Manager

6/10 Okay

Ellie Van

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
We got 2 rooms for a staycation bday party for a teen. It’s a fun hotel but it’s a little overpriced for as outdated as it is. The fold out beds are really uncomfortable. Our air didn’t work in one of the rooms and it was really hot. We all had fun though and the breakfast was good. Staff is top notch.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Ellie Van,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our breakfast and top notch staff. My apologies that you encountered climate control issues and found the fold out beds uncomfortable; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively.Sincerely,Steve SmykaGeneral Manager

6/10 Okay

Leah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Generally ok but the room was run down. Poor patch jobs on doors and towels bars hanging off walls. Convenient location, though. Was probably quite nice a decade ago.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Leah,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Steve SmykaGeneral Manager

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear CJ,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Steve SmykaGeneral Manager

8/10 Good

Tatum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel - wish the fountain was working
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Tatum,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay at our Embassy Suites Des Moines Downton! It was our pleasure to host you; we hope you will visit again soon.Best,Steve SmykaGeneral Manager

8/10 Good

Jillian

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from GM on Dec 21, 2023
Dear Jillian,Thank you for your time in sharing your kind review, and please visit us again.Best,Steve SmykaGeneral Manager

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Getting a little dated and carpets not real clean. $20 per day per car is too much. Desk said they will be updating soon. Sure hope so.
Stayed 2 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Mark,Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that your comfort is our top priority.Sincerely,Steve SmykaGeneral Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddie at the front desk was very busy but he helped me get my wifi figured out and was very helpful!!!
Stayed 1 night in Nov 2023
Response from GM on Dec 5, 2023
Dear Julie,Thank you for your review. I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Steve SmykaGeneral Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
nice place, I liked it
Stayed 2 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Alexander,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay! It was our pleasure to host you; we hope you will visit again soon.Best,Steve SmykaGeneral Manager

6/10 Okay

Hannah

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Not up to par
We stayed at the Embassy suites because of good experiences in the past. Unfortunately, this particular location seems like it needs a major maintenance overhaul. Every piece of furniture in our room was badly worn, holes in the sofa, sharp chips in the wooden doors. The front desk staff that check us in seemed very irritated when I couldn’t hear her over the waterfall, so clarifying questions were difficult. However, the front desk staff in the morning was very helpful and was able to give us clear directions for an incredible breakfast.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Hannah,Offering quality rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Steve SmykaGeneral Manager