Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Posted Jun 23, 2015
Walking distance to Court Ave. On the river with a great view!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Love Embassy Suites

Posted Jun 22, 2015
Pros: I like the two room suites, the breakfast in the morning, the evening reception, the pool, the waterfalls, and the location.
Location: It is right downtown so there are many restaurants and entertainment within walking distance. Also, the Embassy Suites van will take you
I stay at this hotel quite often and it is one of my favorites. The staff are always so nice and the hotel is always on point.
5 out of 5
Recommended
for Everyone
by A verified traveler from Davenport, IA

Great Hotel

Posted Jun 17, 2015
Love the quiet rooms, comfortable bed, cocktail time and delicious breakfast. Did not get to use the pool this time, but enjoyed it on the last stay. I did have a wonderful room service dinner. The salmon was outstanding! Great stay!
Comment from Hotel Management
Jun 19, 2015 by Skip, Hotel Management
Dear Guest - Thank you very much for staying with us. I greatly appreciate your fantastic review and hope that you will return soon! Sincerely, Skip Hammerman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapilus

Posted Jun 16, 2015
Breakfast is not lacking quantity but is lacking quality and flavor. Rooms are clean and very quiet. Location is fantastic.
Comment from Hotel Management
Jun 17, 2015 by Skip, Hotel Management
Dear Guest - Thank you very much for your comments. I am glad that you found our location to be fantastic! Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room, close to everything down town

Posted Jun 15, 2015
Staff was great, clean and comfortable! Complimentary happy hour and breakfast was great!
Comment from Hotel Management
Jun 16, 2015 by Skip, Hotel Management
Dear Guest - I am glad you enjoyed our staff the great complimentary amenities we offer that add value to staying with us. Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great downtown hotel.

Posted Jun 1, 2015
Pros: Everything
Location: Located on the river, it is close to shopping and dining.
The rooms are large where we can have guests visit when we are in town. The free cooked to order breakfasts are a great start to the day.
Comment from Hotel Management
Jun 2, 2015 by Skip, Hotel Management
Dear Guest - Thank you for your review! I am glad that you are enjoying the Embassy Suites two room suites, complimentary cooked to order breakfast, and the complimentary Evening Reception! This is exactly what sets us apart and brings great value to all of our guests. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, ga

Great hotel in nice area

Posted May 30, 2015
Wonderful suite with a comfy bed and spacious floor plan. The complementary breakfast was amazing! Easy walk to trails, restaurants and bars, and parks. Hotel is next to river. You can't find better in Des Moines.
Comment from Hotel Management
Jun 1, 2015 by Skip, Hotel Management
Dear Guest - Thank you for the wonderful review! I appreciate your business and hope to be of service to you when your travel plans bring you back to Des Moines. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this Hotel

Posted May 22, 2015
Pros: Very Customer Friendly, Food and Service is excellent.
Cons: 0
Location: Great Location to all areas in downtown area Drake races.
Everyone is always so friendly. Breakfast is so good.
Comment from Hotel Management
May 26, 2015 by Skip, Hotel Management
Dear Guest - Thank you for Loving us ! We appreciate your business. Sincerely, Skip Hammerman Genral Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding staff, dirty room.

Posted May 18, 2015
Pros: The woman at the pancake/omelette station was wonderful and the breakfast attendant was as well. Breakfast was great.
Cons: Cleanliness. Maybe the housekeepers were too busy, but the cleanliness of the room makes all the difference in the stay. Very disappointing.
Location: Excellent location for events at the Civic Center, and walking distance to restaurants.
I want to first commend the staff for outstanding service. The front desk people were helpful, attentive, and top notch. The woman at the grill station for breakfast had the warmest smile, and the gentleman working the breakfast tables made my children feel right at home. We were in town for a special event, and had our small children in tow. Check in was a breeze. We got into the room, changed clothes and left for the event. The first thing I noticed was a moldy, mildewy, and stale urine smell in the bathroom. Later when we returned to the room, and began to settle in, we noticed quite unkempt conditions. There were toenail clippings on the floor next to the bed, weird stains on the top sheet and comforter of the bed, a couple of make up pencils on the floor. At this point it is later in the evening, and our small children are sleeping--quite an inconvenient time to move. I pulled the sheets back to a clean layer and slept there with my clothes on. This was the worst experience in cleanliness I have ever experienced at Embassy Suites. It was gross to imagine that the room had been obviously uncleaned.
Comment from Hotel Management
May 19, 2015 by Skip, Hotel Management
Dear Guest - Thank you very much for your comments. Please accept my sincere apologies for the less than satisfactory condition of your room. Please be assured that this is no typical for us, but obviously we had a breakdown in our processes that allowed this to happen. I am very glad that you found the staff helpful and friendly throughout the hotel. Sincerely, Skip Hammerman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
Rooms were ok but windows don't open making the room stuffy. Staff very nice.
Comment from Hotel Management
May 18, 2015 by Skip, Hotel Management
Dear Guest - Thank you for your review - I am glad that you had a good stay and that you found the staff friendly. Sincerely, Skip Hammerman General Manager