Ratings based on 249 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

One night.

Posted Mar 12, 2015
Cons: Do not stay in the room between the lobby and the breakfast area. Lobby music was too loud keeping me up.
Location: Walking distance to Drake University.
I found the hotel to be very close to Drake University which was a plus. Room was nice and clean. Lobby music is too loud and can be heard in nearby rooms.
2 out of 5
by A verified travelerfrom dayton ohio

Dirty and poorly maintained

Posted Mar 12, 2015
Very dirty room, lobby and area in general. Looks nice enough on the outside but it's grimey on the inside. Staff not helpful etc.
Comment from Hotel Management
Mar 18, 2015 by GM,, Hotel Management
I want to sincerely apologize to you for us not meeting your expectations in regards to your stay with us. We put much time and effort in cleaning the entire property especially when it comes to the cleanliness of our guest rooms. I also find concerning that our staff was not helpful towards you. These are serious issues which will be handled swiftly. Thank you for your stay and feedback.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom CO

Closest to Drake

Posted Feb 16, 2015
Loud room. Thin doors. Slow shower drain. Restroom fan not working.
2 out of 5
by A verified travelerfrom Illinois

Starting to show its age.

Posted Feb 11, 2015
Ripped, not quite white sheets. Damaged ceiling tiles in bathroom. Worn corners on furniture. Older carpeting. Property is starting to show its age. Our room was 3 steps from the front desk with the hotels main staircase on the adjoining wall. Since we could hear every word spoken at the front desk, I'm quite confident they could hear everything we said that was above a whisper. The stairs were very loud with people going up and down all hours and especially the heavy suitcases being dragged down the stairs in the morning. Ugh!
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconveniences you experienced regarding noise level in your room. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, General Manager Holiday Inn Express at Drake University
3 out of 5
Recommended
for Families
by A verified traveler

Location is convenient

Posted Dec 9, 2014 on Hotels.com
We were there for a function at Drake University. The location is so convenient!
Comment from Hotel Management
Feb 14, 2015 by Michael, Hotel Management
Thank you for your feedback regarding your stay with us. I am pleased that our location was convenient for you. We strive to meet and exceed all guest's expectations, and I hope we were able to do that for you this stay. Regards, General Manager Michael Caleb
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by charliefrom Laramie Wy.

Happy to get off the road

Posted Nov 29, 2014 on Hotels.com
It was cold and snowing and it was nice place. Well stay there again. The room was clean and the price was good.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

most excellent

Posted Nov 20, 2014 on Hotels.com
easy access, friendly, quite close great breakfast perfect for me and because it central to for my needs.
4 out of 5
Recommended
for Families
by Johnfrom Homewood

Clean the carpets

Posted Nov 12, 2014 on Hotels.com
The hotel is a perfect choice when visiting Drake University. The hotel is in bad need of carpet cleaning. Carpet cleaning would go far towards a better first impression and toward the freshening the odor in the rooms which was musty. Otherwise, the stay was just what we needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Drake

Posted Oct 29, 2014
Walked to Drake, room clean but be re caulked. Breakfast was adequate and clean area.