Indoor pool

Reviews of Comfort Inn & Suites Event Center

2.5 out of 5
Comfort Inn & Suites Event Center
929 3rd St, Des Moines, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice because we could walk to our concert. I would stay here again
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Needs a little upkeep but worth the price.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 17, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Convenient location next to Wells Fargo where we went for a concert. Lots of food options within walking distance. Free parking. Free breakfast which was good.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 17, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.

8/10 Good

Brad

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crystal on Mar 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again!
Stayed 3 nights in Mar 2024
Response from Crystal on Mar 17, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The pool was clean and enjoyable, room was clean and offered what we needed. Breakfast was nice with lots of options. Staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Crystal on Mar 10, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Event Center and the services we provide. We are so glad you enjoyed your stay.

10/10 Excellent

Tristin

Traveled with family and small children
Liked: Staff & service
Staff is super friendly
Stayed 1 night in Feb 2024
Response from Crystal on Feb 24, 2024
We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly. Plenty of parking. Room was a good size and clean. Convenient restaurants. Top of my list for Des Moines!
Stayed 1 night in Feb 2024
Response from Crystal on Feb 16, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Event Center. We are so glad you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crystal on Feb 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Molly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long trip we had access to parking, the elevator, complimentary snacks and it was very relaxing!
Stayed 1 night in Feb 2024
Response from Crystal on Feb 8, 2024
We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Elliot James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 3 nights in Jan 2024
Response from Crystal on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Kevin, CARROLL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Crystal on Feb 1, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal on Jan 23, 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The building is an older building that I have stayed before so I can understand the older building aspect of size and design. Staff was amazing during a blizzard and very accomodating. The main set backs to the hotel is the advertised amenities of laundry with now laundry for guests to use and vending machines which were nice but on the 6th floor advertised $1.50 for items and got charged $2.00, which the vending machine contractor should change. Front desk referred me to the vendors number but number was not helpful in getting my my $0.50 back, I think they count on people putting much effort into getting their $0.50 they were robbed of back.
Stayed 1 night in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal on Jan 12, 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

4/10 Poor

Timothy

Traveled with family and small children
Disliked: Amenities
Don’t plan on booking through Expedia again, we paid full rate on a hotel whose pool was and had been under repairs, Expedia advertised the room WITH a pool. We were not notified until the day before our stay, after other hotels w/pool were full. Our grandkids were extremely disappointed. Desk attendant told us, Expedia was aware of the pool repairs and should not have offered pool in amenities.we are done with Expedia.
Stayed 1 night in Dec 2023
Response from Crystal on Jan 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crystal on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Evert, Iowa City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Crystal on Dec 29, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Carlotta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Stay Here!
When my family and I traveled to Des Moines IA, this is the hotel we always stay at. It’s close to our family and everyone we want to visit while there. It’s always a must stay here for us. Great Staff and location.
Stayed 1 night in Dec 2023
Response from Crystal on Dec 24, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

RYAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had some leftover trash on the floor and in the nightstand. Hotel.was nice,staff was nice. Located in great area. Somewhat expensive Pool was closed while we were there( we were notified about it a week in advance)
Stayed 1 night in Dec 2023
Response from Crystal on Dec 22, 2023
Thank you for sharing your experience. I am reviewing your comments with my housekeeping staff. We appreciate your business.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crystal on Dec 22, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Steve, Albia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal on Dec 22, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal on Dec 22, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crystal on Dec 19, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

6/10 Okay

Adam

Liked: Staff & service
Convenient location to Wells Fargo Arena. Staff was great. Hotel is dated and extremely noisy.
Stayed 1 night in Dec 2023
Response from Crystal on Dec 19, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very simple and the desk staff were very kind!
Stayed 1 night in Dec 2023
Response from Crystal on Dec 19, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal on Dec 17, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
It was a good stay other than a cup in the bathroom trash and it was a little dusty in areas of the room breakfast was good we try to extend our stay because we had car trouble and they wouldn’t let us even though we tried to extend at 8am otherwise it was a good stay
Stayed 1 night in Dec 2023
Response from Crystal on Dec 17, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, on a slow day the hotel would of allowed a later check out as you requested, unfortunately when the hotel has a large event and all rooms are booked, the hotel is unable to extend check outs past 12n. Sorry for any inconvenience.

6/10 Okay

Jessica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really nice.
Stayed 5 nights in Dec 2023
Response from Brian on Dec 15, 2023
Jessica,Thank you for sharing your experience. We hope to be of service again in the future.Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

6/10 Okay

Curtis

Stayed 1 night in Dec 2023
Response from Crystal on Dec 14, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Talise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian on Dec 11, 2023
Talise,Thank you for taking the time to share your experience. We appreciate your business!Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in,friendly service.
Stayed 1 night in Dec 2023
Response from Brian on Dec 11, 2023
Darrin,Thank you for your business! We appreciate you taking the time to share your experience. We hope to be of service in the future.Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

10/10 Excellent

Janet

Traveled with family
Liked: Property conditions & facilities
Comfortable home away from home.
It was the perfect choice for my daughter and I as we attended the Iowa dance at the event center. The front desk was efficient and knowledgeable. We even asked and received information on eating establishments. When we got to the rooms they were very comfortable And clean. We enjoyed the buffet breakfast and then feed and well rested had a great 2 days in Des Moines.
Stayed 2 nights in Nov 2023
Response from Brian on Dec 7, 2023
Janet, Thank you for sharing your experience. We appreciate your business and complimentary comments.Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

6/10 Okay

lisa

So so stay
Beds comfortable. Hotel dated. Pool out of service. Closed breakfast half hour before stated end time.
Stayed 1 night in Dec 2023
Response from Brian on Dec 5, 2023
Lisa,Thank you for sharing your experience. I will check to see why our breakfast closed early. That is very unusual.We appreciate your business!Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event center

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brian on Dec 5, 2023
Pam,Thank you for taking the time to share your experience. We appreciate your business and hope to be of service again.Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the Wells Fargo arena. Easy to Walk to. Staff is really nice.
Stayed 1 night in Nov 2023
Response from Crystal on Nov 29, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brian on Nov 22, 2023
Jacqueline,Thank you for taking the time to share your experience. We appreciate your business and hope to be of service again.Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot
If your attending an Iowa Wild Game like myself or attending anything at Wells Fargo its the perfect spot to stay. In walking distance to Wells. Very clean and the beds and pillows were perfectly comfortable!!
Stayed 1 night in Nov 2023
Response from Brian on Nov 20, 2023
Samantha,Thank you for sharing your experience. We appreciate you staying with us.Sincerely,Brian Bocken, CHAGeneral Manager Comfort Inn & Suites Event Center

2/10 Terrible

Theodore

Stayed 1 night in Nov 2023
Response from Crystal on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

BRYAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brian on Nov 7, 2023
Bryan,Thank you for sharing your experience. We appreciate your business!Sincerely, Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Crystal on Nov 5, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going to an event at Wells Fargo Arena, this is a great hotel to stay at. It is an easy walk, only one block away so we were in our hotel room shortly after the concert was over. The hotel has quite a bit of parking so you are not fighting crowds in traffic. The staff was very friendly and the rooms were very clean and updated. Will definitely be staying here again!
Stayed 1 night in Nov 2023
Response from Crystal on Nov 5, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Emily

Stayed 1 night in Nov 2023
Response from Crystal on Nov 26, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

8/10 Good

Vicki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Oct 2023
Response from Brian on Nov 3, 2023
Vicki,Thank you for taking the time to share your experience. We appreciate your business!Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

10/10 Excellent

Chellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Friendly, knowledgeable staff; clean, comfortable room; walking distance to Iowa Event Center and easy drive to other places of interest; free breakfast; and best of all-affordable.
Stayed 3 nights in Oct 2023
Response from Crystal on Oct 28, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

cari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Brian on Oct 26, 2023
Cari,Thank you for taking the time to respond to our survey. We appreciate your business!Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

6/10 Okay

Louis

Business traveler
It’s the comfort inn.
Stay was fine. Could use some updating. Has a little old stale smell. Bathroom tub had a little mold around the tub needs to be recaulked or put spray to kill mold. Stay could be a little friendlier and smile more. Overall would stay here in a pinch but the Hilton down the street is a lot nicer for $20 more
Stayed 2 nights in Oct 2023
Response from Brian on Oct 23, 2023
Louis,Thank you for sharing your experience. I am reviewing your comments with my staff.We appreciate your business!Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crystal on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your stay at our hotel.