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Reviews of Quality Inn & Suites Des Moines - Merle Hay Road

2.5 out of 5
Quality Inn & Suites Des Moines - Merle Hay Road
4995 Merle Hay Rd, Des Moines, IA

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 557 reviews" "
Rating 8 - Good. 208 out of 557 reviews" "
Rating 6 - Okay. 95 out of 557 reviews" "
Rating 4 - Poor. 43 out of 557 reviews" "
Rating 2 - Terrible. 35 out of 557 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
I loved the breakfast they had every monring and how quiet it was i didjt like that the side doors didnt lock fully
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Tiffany,We are delighted to hear that you enjoyed our breakfast offerings and found the hotel to be peaceful. We appreciate your feedback regarding the side doors and will share this with the appropriate team for review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

jaysha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking rooms
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello jaysha,We appreciate your feedback regarding the smoking rooms. In order to cater to the needs of all guests, we offer designated smoking rooms for those who may require them. We understand that preferences can vary and we always strive to provide a comfortable stay for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team.

6/10 Okay

Tammie M

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Please keep in mind I am not a picky person, we just needed a bed to sleep in. Check in went okay, got to the room, the toilet was plugged, went to the front desk, they supplied a plunger for us to unplug it ourselves, two of us tried and couldn't get it unplugged, went back to front desk, I was asked if we used to much toilet paper. I told him no we did not, it wasn't flushing properly to begin with. Requested a new room , when we got to the new room, went into bathroom and no toilet paper at all!!!! Not even the card board roll left on the tp holder. Opened the window and the screen was completely gone. Turned on the AC unit and the dial just spun whatever direction you wanted to turn it. It did not stop on max hot or cold. If I hadn't paid for the room , this would have been funny, with all the stuff that happened during a one night stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Tammie M, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience you encountered and thank you for bringing these matters to our attention. It is through feedback such as yours that we can continue to improve the guest experience. We recommend contacting our management team directly to address any further concerns you may have about your stay.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have used before and was very satisfied even though the facility was going through construction upgrades
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Lee,We're glad you enjoyed your stay despite our ongoing upgrades. Your feedback is appreciated as we continue to improve our facilities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Leanne

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The beds are uncomfortable. You hear every small noise. The ac/heater was old and when turned on it smelled really bad . Their was no way to set the desired temp in room. Either warm/hot or it was cold. Hard to regulate the temperature in the room. The pool was alright. Needed some work. The breakfast was pretty good.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Leanne, We appreciate your detailed feedback on your recent stay. Our team will look into the concerns you raised regarding the beds, noise levels, and HVAC system to ensure we continue to improve our services. Thank you for mentioning the positives like the pool and breakfast – we're glad you enjoyed those amenities during your time with us.

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Martha, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any feedback so we can address your concerns. We value your input and would like the opportunity to make it right for you.

10/10 Excellent

James

Liked: Amenities
Very nice Room and Service. Pet Friendly for$25.00.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello James,We are delighted to hear that you enjoyed our room and service during your stay with us. Please note that the pet fee of 25.00 is standard in order to provide a comfortable environment for all guests. Your feedback is appreciated, and we hope to welcome you back in the future.

8/10 Good

Ron

Traveled with family
Liked: Property conditions & facilities
The room was nice. The bed was better than we expected. Only dealt with the staff at check in. The hotel was generally quiet, except we could hear the shower running in the room next door.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Ron,We are glad to hear that you enjoyed your room and had a comfortable stay. We always strive to provide a relaxing atmosphere for our guests. If you ever encounter any disturbances, kindly let the front desk know so they can assist. Thank you for choosing to stay with us.

4/10 Poor

Jocelyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Jocelyn, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them accordingly.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but took awhile for the tv to work.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello James, We apologize for any inconvenience caused by the TV delay during your stay. Your feedback helps us improve our service for future guests. Thank you for sharing your experience with us.

6/10 Okay

Steffany, Dallas City

Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Steffany, Thank you for choosing our hotel for your recent stay. We appreciate your patronage and hope you had a pleasant experience. If there is anything specific you would like to share about your stay or if there are any concerns you would like us to address, please do not hesitate to reach out to us directly. We value your feedback and strive to continuously improve our services.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was clean quiet safe
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Glen,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property clean, quiet, and safe. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a quick overnight. Property was clean, good location right off highway. Nearby restaurants. Onsite breakfast was good. No frills lodging. Better than expected for the price.
Response from Manager on Feb 1, 2024
Hello April,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property clean and conveniently located near the highway. It's great to know that you enjoyed our onsite breakfast as well. We strive to offer affordable accommodations without compromising on quality, and we're glad we exceeded your expectations. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Oscar, Chester

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Oscar,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide a fantastic experience for all our guests, and we're delighted that we were able to deliver on that for you. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Isaiah, Grants pass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Isaiah, Thank you for your feedback! We're glad to hear that you had a good experience during your stay with us. We hope to welcome you back in the future for another enjoyable visit.

2/10 Terrible

anita

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello anita, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could kindly reach out to us with any specific feedback so that we can address the issues you encountered. We are committed to providing excellent service and would like to ensure that your concerns are properly addressed.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Amanda,Thank you for your kind words about our friendly and helpful staff. We pride ourselves on providing exceptional service to all our guests. We hope you had a pleasant stay with us and we look forward to welcoming you back in the future.

8/10 Good

Klaus

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfortable
Nice hotel, looked new, comfortable bed, clean hotel, clean bathroom. Breakfast a bit of disappointment. Nothing wheat free. Hot portion only consisted of biscuits and gravy
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Klaus,Thank you for choosing our hotel during your recent stay. We're delighted that you found our property new, comfortable, and clean. We appreciate your feedback regarding the breakfast, and we apologize for any inconvenience caused. We will take this into consideration and strive to improve our offerings. We value your input as it helps us enhance the guest experience.

10/10 Excellent

Liesl

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good staff was pleasant and extremely helpful. Only thing wrong at all was the bathroom light, it was way too dim. Had to use cellphone flashlight to shower. Other than that it was great!
Stayed 4 nights in Jan 2024
Response from Manager on Jan 18, 2024
Hello Liesl,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We're thrilled to hear that you found our staff pleasant and helpful. We appreciate your feedback regarding the bathroom light and will pass this on to our maintenance team for review. We apologize for any inconvenience caused, and we hope to welcome you back in the future for an even better experience.

2/10 Terrible

Meredith

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Meredith, We apologize if your recent experience at our hotel did not meet your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had during your stay. We value feedback from our guests and would appreciate the opportunity to make it right.

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Jared,Thank you for choosing our hotel for your stay! We are glad you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
You could hear everyone from above us.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Mark,Thank you for sharing your feedback regarding noise disturbances during your stay. We apologize for any inconvenience caused and appreciate your patience. We understand the importance of a peaceful environment and continuously strive to improve our sound insulation measures. We value your input and will take this into consideration for future enhancements.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Amanda,Thank you for your feedback! We're glad to hear that our hotel provided a comforting atmosphere for you during your stay. We strive to create a welcoming and homely environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.

10/10 Excellent

MALINA, Carroll

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, no smoke odor. Newer carpet in halls. Friendly staff and easy access to interstate and most events in the area as well as shopping and restaurants. Will stay again. Excellent price.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello MALINA, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you found our rooms clean and without any smoke odor. It's also great to know that our staff was friendly and that you found our location convenient for accessing various events, shopping, and restaurants in the area. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

Marionna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 22, 2024
Hello Marionna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Jim

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Nice hotel. Clean & comfortable with a reasonably good breakfast for a hotel this affordable.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jim,Thank you for your kind words about our hotel. We're delighted to hear that you found it clean, comfortable, and enjoyed our breakfast. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Chatchai

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Chatchai,We appreciate you choosing our hotel for your stay. We are glad to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
The first night was great but the second night it all changed. Me and my husband both work nights so we got back to the hotel around 6:15 am hoping to get a couple hours sleep before check out. Instead construction started at 7 am. Saturday morning. And our room was on the end right next to where they were working and had their loud power tools. 7am Saturday morning at a hotel is just ridiculous for the guests staying there. And when we said something to the front desk , first the guy has to say hang on I didn't hear anything you said because he had his earbuds in. Then all he said was check out is at 11. Had nothing to do with our complaint. So we had to drive home on absolutely no sleep after we paid for the room just so we could sleep for a couple hours. Complete waste of money.
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the construction noise during your stay. We understand how important a peaceful environment is for a good night's rest. We appreciate you bringing this to our attention and we will address this issue with the appropriate team members to ensure it doesn't happen again. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Ellyse

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Ellyse, We're sorry to hear that you didn't fully enjoy your stay with us. We would appreciate if you could provide more details about your experience so that we can address any concerns, and ensure a better stay for future guests. Please reach out to us directly with any feedback you may have.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Dear Guest, We are thrilled to hear that you had an enjoyable stay at our hotel. We strive to provide exceptional experiences for all of our guests and we are pleased to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.

8/10 Good

Tracy

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service
I was surprised by this property.. the staff and room were clean and nice.. the outside property needed a good clean up.
Response from Manager on Dec 22, 2023
Hello Tracy,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our staff and rooms to be clean and nice. We appreciate your observations regarding the outside property, and we will take them into consideration as we continue to improve our facilities. Your comments are valuable to us, and we hope to welcome you back for an even better experience in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well satisfied with the offered breakfast choices. If you want basic wholesome food, then this facility fits your agenda. The first night could have been a little quieter in the hallways after hors, but we have had that same issue in some higher priced lodging companies as well. For you budget dollar, thid was far better than other motels we have stayed at in the same town and we were in the same room 2-nights running this time. We will return.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello John, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast options and found them to be satisfying. We apologize for any noise disturbances you experienced in the hallways during your stay. We appreciate your understanding that noise can be a common occurrence in hotels of various price ranges. We are pleased to know that our motel exceeded your expectations compared to other properties in town and we hope to welcome you back in the future.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jeremy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Jennifer,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. If you ever have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free breakfast in the morning and it being quiet at night to sleep
Stayed 3 nights in Dec 2023
Response from Manager on Dec 8, 2023
Hello David,Thank you for sharing your positive experience with our hotel! We are delighted to hear that you enjoyed our complimentary breakfast and had a peaceful night's sleep. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the niddle of a remodel, a lot of carpet is ripped up. Front desk staff not very friendly or accommodating. Shower tub had a crack and water was audibly noticed underneath while showering. A pillow case had a gross-looking stain on it
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello David, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced during our current renovation process. Our front desk team strives to provide excellent service and we appreciate you bringing this to our attention. Regarding the issue with the shower tub and stained pillowcase, we kindly request you to reach out to our management team to address this matter.

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Alex, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same old…
It was fine…..nothing special for us…
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Dear Guest,Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear that your overall experience was satisfactory. We continuously strive to improve our services and hope to have the opportunity to welcome you back in the future.

8/10 Good

Alex

Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Alex,Thank you for choosing our hotel for your stay. We appreciate your feedback and are sorry to hear about the issues you encountered. Our team strives to provide a comfortable experience for all guests and we apologize for any inconvenience caused. We value your input and will share it with our management for further review and improvement.

8/10 Good

Tera

Liked: Cleanliness, staff & service
on line should mention they are in the process of remodeling
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Tera,Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you may have experienced during your stay. Our team is aware of the ongoing renovations and we appreciate your patience. We hope you consider giving us another opportunity to provide you with a pleasant stay in the future.

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with group, Business traveler, Traveled with pets
Liked: Staff & service, property conditions & facilities
The dining area was extremely clean but the carpets in the hallways were very dirty.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Melissa, Thank you for sharing your feedback with us. We appreciate knowing that you found our dining area to be exceptionally clean. We apologize for any inconvenience caused by the condition of the hallways' carpets. Your comments will be shared with our housekeeping team for immediate attention. We strive to ensure a comfortable stay for all our guests and we appreciate your input in helping us improve.

10/10 Excellent

Zach and Vanessa

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Zach and Vanessa,We appreciate your positive rating! We're thrilled to hear that you had a great experience during your stay at our hotel. Should you have any further feedback or suggestions, feel free to reach out to us directly. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Claudia,We appreciate your feedback and are glad to hear that you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

Rosalie

Traveled with family
Liked: Staff & service
The bathroom in our room is leaking water out. There was a puddle in the floor when we got there. I was handed towels to clean the mess
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Rosalie,We apologize for the inconvenience caused by the leaking bathroom. Our team will promptly address the issue and ensure a comfortable stay for you.

6/10 Okay

Jonathan

Business traveler
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Jonathan,Thank you for your glowing rating! We're thrilled to have exceeded your expectations and look forward to welcoming you back again soon.

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Russell,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't let me know pool wasnt working. We booked this place for indoor pool on our long road trip for the kids to get some exercise. The hallways were dirty and smelled of pot all day and night. Loud party in room next to us
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Nicole ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel is a bit old but it was comfortable and clean.
Stayed 1 night in Sep 2023
Response from Manager on Oct 6, 2023
Hello Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Dear Guest,Thank you for your positive rating! We are delighted to know that you had a great experience with us. We look forward to welcoming you back soon.

2/10 Terrible

James

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Abandoned bar next to property
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello James ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.