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Reviews of Residence Inn Des Moines Downtown

3 out of 5
Residence Inn Des Moines Downtown
100 SW Water Street, Des Moines, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 410 reviews" "
Rating 8 - Good. 111 out of 410 reviews" "
Rating 6 - Okay. 31 out of 410 reviews" "
Rating 4 - Poor. 22 out of 410 reviews" "
Rating 2 - Terrible. 14 out of 410 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff is courteous. Didn't go swimming because the water was freezing cold, so please get that fixed. The coffee creamer in the hotel room was expired and when I poured it in the coffee, it was curdled. ( please check your expiration dates )
Stayed 1 night in Apr 2024
Response from Jeffrey A. on Apr 15, 2024
Cynthia, thank you for the great review & rating!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real clean hotel and great customer service
Stayed 2 nights in Mar 2024
Response from Jeffrey A. on Mar 25, 2024
Brian, thank you for the great review & rating!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the downtown area.
Stayed 1 night in Mar 2024
Response from Jeffrey A. on Mar 25, 2024
Lisa, thank you for the great rating!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Down by the river
Stayed 1 night in Mar 2024
Response from Jeffrey A. on Mar 25, 2024
James, thank you for the great rating!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jeffrey A. on Mar 5, 2024
Dan, thank you for the great rating!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, the train people are talking about is really quiet. Very good tracks are laid by this hotel, so you don't notice it. Except for kids that love seeing trains.
Stayed 2 nights in Jan 2024
Response from Jeffrey A. on Feb 29, 2024
Shane, thank you for the great review and rating!

6/10 Okay

Jennifer

Traveled with family
Parking ramp isn’t great but the room is fine.
Stayed 1 night in Nov 2023
Response from Jeffrey A. on Dec 1, 2023
Jennifer, thank you for you feedback. We appreciate you staying with us!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seems to be getting a little run down (e.g. the toilet paper holder was loose and sagging -- no big deal, but hey). I'd go 4.5 stars, for sure, because a couple facility issues aren't worth a full star, but I can't quite go five stars. Breakfast was phenomenal with regard to choices, amounts, and ease of self service. Bananas were crap, but what can you do. I am not saying a Michelin chef was on site hand-making crepes, but come on -- it's a continental breakfast. And staff was hustling, especially at breakfast, every time I looked. Been here before, and will likely go back!
Stayed 3 nights in Nov 2023
Response from Jeffrey A. on Dec 1, 2023
Jospeh, thank you for the great comments on our staff and other feedback. We hope you see you back the next time you're in the area!

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn DT Des Moines a nice stay!
First time I've stayed at this location in DT Des Moines, and was extremely impressed. The only recommendation I have is for easier entrance and exiting the front of the building.
Stayed 1 night in Nov 2023
Response from Jeffrey A. on Nov 18, 2023
Shawn, thank you for the great review & rating!

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeffrey A. on Nov 6, 2023
Kay, thank you for the great rating!

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jeffrey A. on Oct 31, 2023
Jared, thank you for the great rating!

8/10 Good

Jonna

Stayed 2 nights in Oct 2023
Response from Jeffrey A. on Nov 18, 2023
Jonna, thank you for the great rating!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and the guy at the front desk was amazing with us.
Stayed 2 nights in Oct 2023
Response from Jeffrey A. on Oct 20, 2023
Marcus, thank you for the great review & rating!

2/10 Terrible

Tim

Disliked: Staff & service, property conditions & facilities
We booked a long ways out and 3 days out from our stay Expedia the same room was significantly less than what we booked for. I asked the front desk about it and they said they couldn’t honor the price even though I had proof on this app of the lower price. The property is showing it’s age also
Stayed 2 nights in Oct 2023
Response from Jeffrey A. on Oct 17, 2023
Tim, thank you for sharing your feedback. I am sorry if it appeared our staff was not willing to help you. There are situations where certain rates are prepaid and nonrefundable and when booked with a 3rd party the hotel is required to follow with the 3rd party site rules & policies. We do appreciate you staying with us.

2/10 Terrible

Marshayla

Disliked: Cleanliness, staff & service, property conditions & facilities
The don’t desk was very rude
Stayed 1 night in Oct 2023
Response from Jeffrey A. on Oct 10, 2023
Marshayla, thank you for sharing this feedback. I am so sorry the front desk staff was rude. This is not our normal service and we will work to correct the incident. Thank you again for sharing your feedback, we appreciate having the opportunity to improve.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and comfortable! Breakfast was excellent and parking was convenient. Will stay again.
Stayed 2 nights in Oct 2023
Response from Jeffrey A. on Oct 10, 2023
Jill, thank you for the great review and rating! We're so glad to hear you enjoyed our breakfast!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great room, very clean, excelllent service and breakfast. Its an old building and there are some obvious repairs needed.
Stayed 2 nights in Sep 2023
Response from Jeffrey A. on Oct 4, 2023
Jamie, thank you for the great review and rating!

8/10 Good

Marijane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeffrey A. on Oct 4, 2023
Marijane, thank you for the great rating!

10/10 Excellent

Rachael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Sep 2023
Response from Jeffrey A. on Oct 4, 2023
Rachael, thank you for the great review and rating!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Worst night of sleep ever
The staff was very welcoming, so that’s good. My room had an overpowering smell of Glade air freshener but that wasn’t enough to cover the smell of cigarette smoke. I never book a smoking room but perhaps I forgot to specify non smoking. Anyway. Mattress was extremely uncomfortable - hard with no cushioning at all. The hotel is on a railroad track and trains came through TWICE during the middle of the night. I sleep like a rock but both times it was so loud (finally I can use ‘like a freight train’ literally) I almost jumped out of my bed.
Stayed 1 night in Sep 2023
Response from Jeffrey A. on Sep 15, 2023
Thank you for taking the time to leave us feedback regarding your recent stay. We are so sorry the room smelled like smoke. All of our rooms are non smoking but sometimes rooms get smoked in and we are sorry we didn't get the smell completely out before checking you in. We hope you give us another try the next time you're in the area and we can provide you a better experience. Thank you, again!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great property
Stayed 2 nights in Aug 2023
Response from Jeffrey A. on Oct 10, 2023
Vicki, thank you for the great review & rating!

8/10 Good

Anne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a baseball game and the hotel was within walking distance. The staff were wonderful and the continental breakfast great.
Stayed 1 night in Aug 2023
Response from Jeffrey A. on Aug 30, 2023
Thank you for the great review & rating!

10/10 Excellent

Riley

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jeffrey A. on Aug 30, 2023
Thank you for the great rating!

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
AC was not working and had to be transferred to another hotel. this is the 2nd bad stay at this location.
Stayed 2 nights in Aug 2023
Response from Jeffrey A. on Aug 30, 2023
Thank you for the feedback on your recent stay with us. We are so sorry to hear about the issues you had with the AC. Our goal is for all of our guests to have a clean and comfortable stay. We're sorry we did not provide a comfortable room. We hope you'll try us again the next time you're in the area!

10/10 Excellent

Cassandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms. Nice pool and outdoor area.
Stayed 1 night in Aug 2023
Response from Jeffrey A. on Aug 25, 2023
Cassandra, thank you for the great review & rating!

2/10 Terrible

Edith

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room need to be fixed the sofabed was broken and nasty my brother couldn’t sleep on it
Stayed 1 night in Aug 2023
Response from Jeffrey A. on Aug 8, 2023
Edith, thank you for taking the time to share feedback from your previous stay. This is 100% unacceptable and we have taken the bed out of the room. We are sorry for not catching this before your stay. We hope you give us another chance to provide a positive experience the next time you're in Des Moines.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in downtown - can walk to many restaurants and it is next to a river walking path. Clean, can cook in room if you want since it had all basic necessities. Breakfast was nice had a lot of options including items that were gluten free.
Stayed 1 night in Jul 2023
Response from Jeffrey A. on Aug 8, 2023
Lynn, thank you for the great review & rating!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Jeffrey A. on Jul 12, 2023
Thank you for the great rating!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Broken Bed
Family of four. Booked a queen bed room with a pullout bed. The pullout had no mattress and was clearly broken with a 2x4 jammed in to keep it from collapsing. No coffee pot in the room.
Stayed 1 night in Jul 2023
Response from Jeffrey A on Jul 10, 2023
Hello, thank you for taking the time to provide feedback on your recent stay. We are sorry for the issues you experienced with your room. We will use your feedback to improve our service and facilities. We hope to see you back the next time you're in Des Moines!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, room comfort
Room not ready.
Check in was supposed to be allowed at 4pm. When arriving at 4:30pm we were told by staff that our room would not be ready until after 5:30pm. Unacceptable. Period. Will never stay at one their properties again.
Stayed 1 night in Jun 2023
Response from Jeffrey A. on Jun 27, 2023
Michael, thank you for taking the time to provide feedback on your recent stay with us. We are so sorry for the delay in having your room ready for you. This is not the normal for our team. I do hope you give us another chance to provide a better experience the next time you're in the area!

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location hotel
Location is incredible.
Stayed 3 nights in Jun 2023
Response from Jeffrey A on Jun 14, 2023
Thank you for the great view and rating!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Someone was smoking skunk in the hotel and it blew thru the air conditioner all night. Bed was so old it sunk in the middle making it very uncomfortable.
Stayed 1 night in Jun 2023
Response from Tony on Jun 4, 2023
Thank you for your notice about the skunk weed and mattress. If you have not done so, please feel free to contact our front desk agents during your stay so we can address your concerns right away.That is the best way for us to take care of your immediate concerns.I hope to see you again in the near future,Sincerely,Tony

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Tony on Jun 4, 2023
Hello Nicole,I just saw that you gave us a 5 out of 5 rating. Thank you, Nicole! It s always nice to see our guest give us a positive rating.I hope to see you in the near future. Tony

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, comfortable clean hotel . Only issue was that I asked for and assured , over the phone before the stay , of request for adjoining rooms. We did not receive adjoining rooms but one somewhat nearby. Otherwise excellent stay!
Stayed 1 night in May 2023
Response from Tony on May 27, 2023
Hello Lucy,Because of occupancy we try, but may not be able to commodity all guest request. I am sorry we failed to get you everything your asked for.However, I also want to thank you for the wonderful rating you gave us.I hope we can meet all your expectations on your next stay with us.Sincerely,Tony

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff. Great location.
Stayed 1 night in Apr 2023
Response from Tony on Apr 29, 2023
Thank you so much for your kind comment. I hope to see you again, soon.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with walking distance to restaurants, and entertainment venues.
Stayed 1 night in Mar 2023
Response from Tony on Apr 29, 2023
Hello Emily,Thank you so much for your kind comments. Please stop by to say hi the next time you stay with us.

10/10 Excellent

Michael, Christiansted

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was extraordinary!! Very helpful and informative about both the hotel and the area. They definitely made our stay in Des Moines more enjoyable!
Stayed 2 nights in Jan 2023
Response from Tony on Jan 24, 2023
It is always a joy to hear back from our guest with such a wonderful statement. Please come back and visit with us at Residence Inn and downtown Des Moines, as will.We look forward to seeing you again.

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Down town
Stayed 1 night in Nov 2022
Response from Tony on Nov 20, 2022
Hello James,Thank you so much for the wonderful rating. We would love to see you again. Please feel free to book your next stay with us.

10/10 Excellent

Axel

Stayed 1 night in Nov 2022
Response from Tony on Nov 20, 2022
Hello Axel,Thank you so much for the wonderful rating. We would love to see you again. Please feel free to book your next stay with us.

10/10 Excellent

Sherri

Stayed 1 night in Sep 2022
Response from Jeffrey A. on Aug 25, 2023
Sherri, thank you for the great rating!

8/10 Good

Monica

Stayed 1 night in Jul 2022
Response from Jeffrey A. on Aug 25, 2023
Monica, thank you for the great rating!

10/10 Excellent

Jaime

Stayed 1 night in Jul 2022
Response from Jeffrey A. on Aug 25, 2023
Jamie, thank you for the great rating!

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2022
Response from Customer Service on Jul 6, 2022
Thank you for the 4-star rating, Michael! It's great your time with us was so pleasant! We strive for excellence so please let us know how we could share a perfect 5/5 experience with you. We look forward to hosting you again soon for an even better experience.

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasantly surprised by how nice the rooms/bathrooms were, the hallways appeared a tad sleepy but the rooms were fabulous!
Stayed 1 night in Jun 2022
Response from Customer Service on Jun 23, 2022
Thank you for sharing the wonderful review with us, Jamie! We're happy to hear that you had such a pleasant stay at Residence Inn by Marriott Des Moines Downtown It was our pleasure hosting you. It's great to know that our rooms had such a positive impact on your stay. Thanks again for sharing!

8/10 Good

Brian, San Francisco

Traveled with family
Hotel definitely needs some updating. Nice location near bars and restaurants. Staff did their best but short staffed like a lot of places these days. Impressed with downtown Des Moines though. Up and coming place.
Stayed 1 night in May 2022
Response from Customer Service on May 11, 2022
Thanks for the 4/5 review, Brian. We're glad that you had a pleasant stay with us Residence Inn. It's wonderful to hear how much you appreciated our prime location, but we also hear your concerns about our staffing and the conditions of our accommodations. We will work to improve right away! Thanks for coming, we hope to see you again soon!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Nice common areas.
Stayed 1 night in Mar 2022
Response from Kim Harper - Assistant General Manager on Mar 30, 2022
Thank you for your positive feedback! Providing the highest level of hospitality is our number one goal! We hope to see you again when your travels bring you to the area.

10/10 Excellent

Leta

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Was disappointed on Sat morning that there was no regular coffee out and the hot breakfast took at least 15-2.0 mins to refill. I understand that help is hard to find but just disappointed. WIll not effect my decision to stay again.
Stayed 1 night in Mar 2022
Response from Kim H. - AGM on Mar 8, 2022
Thank you for taking the time to share your feedback with us. Providing the highest level of hospitality is our number one goal each day. The past 18 months has proven to be a challenge. We are up to the challenge to make this the great hotel it is meant to be. We hope to see you again on your next trip through, so you can see the improvements we are making daily. Thank you again for staying with us at Residence Inn Downtown Des Moines!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown location was great for dining. Staff at check in and for general questions was excellant and any needs were taken care of immediately. Superior breakfast with wonderful choices..wish there was a recycle bin for plasticware.
Stayed 2 nights in Feb 2022
Response from Kim H. - AGM on Mar 8, 2022
Thank you for sharing your positive feedback with us! We will share this with our entire staff. Providing great guest services is what we strive for each and every day. Hearing from people like you allow us to see the rewards! We are currently working on getting the recycle bins for the hotel. They have been on back order. Hopefully we will see them soon. Thank you again for staying with us at Residence Inn Downtown Des Moines, IA!

8/10 Good

Tracy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Kim Harper - Assistant General Manager on Mar 2, 2022
Thank you for taking the time to leave us your positive feedback. We will share with our staff! We look forward to seeing you again at Residence Inn Downtown Des Moines!

6/10 Okay

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was short. Disappointed that we did not know ahead of time that the pool was closed for renovations. Our kids were disappointed. They were able to walk outside in the cold and use the pool at the hotel next door. It was in a very convenient area for what we needed. Definitely stock up and take your own snacks as the vending area “market” was outrageous in pricing. Over all a nice place.
Stayed 2 nights in Feb 2022
Response from Kim Harper - AGM on Feb 23, 2022
Thank you for taking the time to give us your honest feed back. We are working diligently to open our pool. We are hoping to reopen it very soon. We hope to have you stay again once it is open so you can enjoy it with your family.