Ratings based on 141 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Des Moines, IA
great location right off the interstatePosted Nov 17, 2014
The hotel was very clean. The breakfast was good with a nice variety of foods to choose from. I only have two complaints. The ice maker on our floor did not work and, when we went to pop some popcorn we found that our microwave did not work. The person at the front desk offered to let us change rooms but by that time all of our stuff was unpacked. We survived without popcorn :)
for Everyoneby A verified travelerfrom denver iowa
Spring hill suitesPosted Oct 21, 2014
Nice room..pool...and excellent free breakfast. Staff was nice
Comment from Hotel Management
Oct 22, 2014 by Tyler, Hotel Management
Thank you for taking the time to give feedback regarding our hotel. It is good to hear that you enjoyed the room, our breakfast, and staff. Thank you for staying with us!
for Everyoneby A verified traveler
Easy access to many placesPosted Oct 20, 2014
Pros: The breakfast was very good and the staff at your hotel was very kind.
Our family stayed at your hotel due to a school function. The staff at the desk was wonderfully pleasant and handled our check in very well. Our room was nice, and loved the frig and micro! The bath was very clean as well as the rest of the room. The only issue was the bed was not as comfortable but it surfficed for the evening.
Recommendedby rwfrom clive
Posted Aug 28, 2014 on Hotels.com
great quite nice people
for Getaway With Friendsby Staceyfrom West Des Moines
Desk support left a bit to be desired, but...Posted Aug 26, 2014 on Hotels.com
The room was very spacious and comfortable. The only questionable thing was the shower head had come loose from the wall, but it didn't affect the quality of the shower. The continental breakfast was tasty, but there were a few downfalls. The juice I chose either was out or had a problem as it was just tinted water coming out of the machine. The "hot water" for the tea was barely warm, and when I warmed it up in the microwave in my room, it tasted a bit like coffee...probably from prior use of the pot with coffee. Kind of a downfall since I really don't like coffee. The last thing was there was no meat with the breakfast (i.e. bacon, sausage, etc.). Didn't bother me, but my husband would've preferred it. The above things aren't big deals to us, but the one thing that pulled the rating down was the front desk service we received when we checked in. The attendant wasn't very friendly and willing to go the extra mile for us. All I had asked is that my friend, and I have rooms close together. And while I understand that it may have not been possible, she refused to even look. Overall we had a great stay though and would stay again.
for Business Travelersby A verified travelerfrom DALLAS
Jordan Creek AreaPosted Aug 25, 2014
Cons: BREAKFAST, SAUSAGE PATTIES WERE DRIED OUT AND HARD AS A ROCK
Location: Access to restaurants and golf courses
Very average. Only issue was a plumbing problem. Upon mid day return, the bathroom sink was backed up with standing water and lots of black particles floating in the water. I'm not sure what was going on, it was not like this when I left that morning. Upon return later that evening it was fixed. Management at front desk was not aware of the problem when asked. Really felt uncomfortable using the sink and used the other sink in the kitchenette.
Comment from Hotel Management
Aug 28, 2014 by Tyler, Hotel Management
Thank you for taking the time to give us feedback regarding our property. There was a plumbing issue that our engineer was taking care of that was not communicated to the front desk. I apologize about the mess that you walked in on. Please be assured that we are taking immediate corrective action to prevent issues for future guests.
Recommendedby A verified traveler
Posted Aug 22, 2014 on Hotels.com
We loved the hotel! It was very easy to get to, clean and the hot breakfast was awesome!
for Familiesby A verified travelerfrom Onawa, IA
Nice hotel easy to get toPosted Aug 19, 2014
Pros: The king size bed was very comfortable and the room was very nice.
Cons: The bedding for the sofa bed was stained and the sofa bed was very uncomfortable. Other than that the stay was nice.
Location: The mall was close and was nice to visit.
We came to Des Moines for the IA state fair and to see family. It was a great time.
for Overnight Stay Before Destinationby suefrom iowa
Good night at SpringHill SuitesPosted Aug 17, 2014 on Hotels.com
My daughter and I had a pleasant stay at SpringHill Suites in Des Moines after a day at the State Fair. I was pleasantly surprised at the roominess of the suite. We had everything we needed - refrigerator, microwave, hair dryer and room service.
for Overnight Stay Before Destinationby A verified traveler
Posted Aug 14, 2014 on Hotels.com
Clean comfortable room. Quiet. Nice bed and linens. Breakfast was average. Ice machine on my floor inoperable---adjacent floors okay. Would go back.