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Reviews of Staybridge Suites West Des Moines, an IHG Hotel

3 out of 5
Staybridge Suites West Des Moines, an IHG Hotel
6905 Lake Dr, West Des Moines, IA

Reviews

8.4

Very Good

Rating 10 - Excellent. 211 out of 408 reviews" "
Rating 8 - Good. 119 out of 408 reviews" "
Rating 6 - Okay. 33 out of 408 reviews" "
Rating 4 - Poor. 28 out of 408 reviews" "
Rating 2 - Terrible. 17 out of 408 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed that the hot tub was closed. Someone had broke glass in it the day before. That was the main reason we had made reservations there was because it had a hot tub. We understand the safety aspect but was really looking for to relaxing. Everything else was great.
Stayed 1 night in Apr 2024

2/10 Terrible

Kristle

Stayed 2 nights in Dec 2023

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family/Dog Friendly
Very friendly staff and nice big clean rooms. We are traveling with two young kids and a large dog. We were all very comfortable and happy as this hotel. We already booked our stay there on our trip home. It is an older hotel but again clean rooms. Also, since older I believe it helped with noise. Never heard anyone else the whole time.
Stayed 1 night in Dec 2023
Response from Michael, Front Office Manager on Jan 2, 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our friendly staff, spacious and clean rooms, and our accommodation of your family and furry friend contributed to a comfortable and happy stay.We are also excited to share some upcoming news with you. In response to valuable feedback from guests like yourself, we are thrilled to announce that we will be starting renovations on our guest rooms later this month. While our rooms have provided comfort, we are committed to enhancing your experience even further with modern updates and amenities. We hope you'll consider staying with us again to experience our refreshed accommodations during your next visit.Your mention of the older hotel's advantage in minimizing noise is appreciated. We understand the importance of a peaceful environment for our guests, and we're pleased it added to the enjoyment of your stay.Thank you for choosing our hotel, and we look forward to welcoming you back on your trip home. If there's anything specific you'd like during your next stay or any special requests, please feel free to let us know. Your comfort is our priority, and we can't wait to host you again soon!Best regards

10/10 Excellent

Gina

Stayed 2 nights in Dec 2023

10/10 Excellent

Delaney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Delaney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our favorite place to stay in West Des Moines!
Stayed 1 night in Dec 2023

8/10 Good

Erin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Large, comfortable suite. Great wifi. Ample free parking. Close to lots of amenities. Really friendly front desk staff
Stayed 3 nights in Nov 2023
Response from Michael, Front Office Manager on Nov 29, 2023
Erin, thank you so much for your kind words! I am delighted to hear you enjoyed the hotel's amenities and our wonderful front desk staff! We look forward to welcoming you back whenever your travels bring you our way.

10/10 Excellent

Nick

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location , great pool and hot tub. Had gratis happy hour including Taco bar.
Stayed 1 night in Oct 2023
Response from Michael, Front Office Manager on Oct 28, 2023
Thank you for your kind words! I delighted to hear you enjoyed our reception and hotel facilities. We look forward to welcoming you back in the future

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Booking Ever
Rooms were not ready at 3:40pm for 3pm check in. Room STUNK to high heaven and an oxidizer machine was brought in but didnt help...we truly had to stay out of our room until it was time to go to bed, which was the hardest mattress I've ever slept on BUT to end the night, we gad a room next to 2 dogs that either yapped ir barked all night!!!!!! Told the front desk at check and was told they would credit me $50 but only credited $30...WHAT A JOKE!@!!! I SHOULD HAVE BERN GIVEN A FULL REFUND!!!!!!!!
Stayed 1 night in Aug 2023

4/10 Poor

Jo

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel is really old and shabby. They are in the middle of renovations but Expedia doesn't tell you that. When I called the front desk to ask why I didn't get the room I paid for they were dismissive said they don't even have that room. Apparently Expedia sold me a room that doesn't exist. I won't stay here again and next time I will call Expedia immediately and ask that they make good on the room I paid for through them.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
Very good experience. Will stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Upgrades are very nice.
Stayed 1 night in Jul 2023

8/10 Good

Scott

Business traveler
Liked: Staff & service, room comfort
Recommend
Properly is under remodel. Much needed. This property is far under other staybridge properties as far as condition goes. Would recommend as area is fantastic and safe
Stayed 4 nights in Jul 2023

4/10 Poor

Lori

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A very sad and depressing place to stay.
The Staybridge is at the very beginning of a much needed and long overdue renovation process. The rooms are in dire need with thin walls, carpet stains, ceiling patches, and old furnishings. I would have left and gone elsewhere if I could. I paid $190 for 1 night and I feel robbed. My recommendation is to stay elsewhere.
Stayed 1 night in Jul 2023

6/10 Okay

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked: cleanliness; location, excellent breakfast and service. Didn’t like: refrigerator too noisy (had to unplug) same AC (turned off after room was cool) Dissatisfied: Booked AND PAID for King Suite regular, checked in and was told that they didn’t have King Suite regular, only Queen bed Suite accesible and that they couldn’t change rate. The water from accessible shower run out the shower and down the floor so we had to use towels to dry the floor.

6/10 Okay

John

Traveled with family
Disliked: Property conditions & facilities
Under construction but it clearly had been for some time. Understaffed and the staff that was there was lackadaisical, bored, inattentive
Stayed 1 night in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Kristi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Didn’t stay due to the conditions of the room. Left after 1 night.
Stayed 4 nights in Apr 2023

10/10 Excellent

Todd

Stayed 1 night in Apr 2023

4/10 Poor

Marisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry weekend
The website said nothing of remodeling which dampened our trip due to not being able to utilize the swimming pool. That was the highlight for the kids to travel.
Stayed 2 nights in Apr 2023
Response from Conner on Apr 21, 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge SuitesI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We are currently under a renovation and our website as well as all other third party websites have been updated. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Alecia, Roscoe

Stayed 3 nights in Apr 2023

4/10 Poor

Megan

Stayed 1 night in Apr 2023

2/10 Terrible

Mary

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Conner on Apr 24, 2023
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites West Des Moines.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Rhonda

Stayed 2 nights in Mar 2023

4/10 Poor

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is located right off the highway which made it convenient. It has a wonderful small lake right behind where we could walk the dogs. Staff is friendly. The problem is the first floor has large construction ongoing. This was not mentioned to us as we booked. It also did not have the indoor pool or exercise room availabe the entire time.
Stayed 4 nights in Mar 2023

6/10 Okay

Kristy

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our room was very hot when we got there and the floors were dirty especially in the bathroom area and hallways. Needs some updating on the floor grout.
Stayed 1 night in Mar 2023

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Mar 2023

4/10 Poor

Phillip

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t like the renovation going on we weren’t informed of or the walls and general condo of the rooms. Gross.
Stayed 1 night in Mar 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Kari

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
They charged an additional 50$ to my card although I paid in advance for a better/bigger room that was no lobger available due to construction.
Stayed 1 night in Feb 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark the GM is excellent
Stayed 1 night in Feb 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
I stay in West Des Moines frequently with my family. I prefer to have a full kitchen for convenience with my kids. The staff here were so friendly and by far the best experience we've had compared to other hotels. This would be 5 stars across the board with the exception of our room was quite dated and needed many updates (broken tiles in bathtub surround, ceiling was just bad and needed to be scraped and redone, patching on the walls and the kitchen was in need of an update) I was a little disappointed that our room did not have the little bar with seating, but we made it work. We had a suite with 2 queen beds. Breakfast was good, staff was excellent. It was very clean. A few updates to this hotel and it will be my first choice! -Also, They are in the process of renovating the lobby and hot tub. Pool was open, but also needed a bit of work.

10/10 Excellent

Isidor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Laurie

Stayed 1 night in Dec 2022

8/10 Good

Sherri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Sherry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is very comfortable and the room very quiet. Enjoyed our stay.
Stayed 1 night in Nov 2022

8/10 Good

Linda, SNOHOMISH

Stayed 1 night in Oct 2022

8/10 Good

kim hoan, corona

10/10 Excellent

Raymond F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

4/10 Poor

Derek

Stayed 1 night in Oct 2022

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covered Bridge Festival Overnight
Well, the first problem my key would not work so I went back to get a new one. She said I have to fanagle it in order to open. Same thing happened, took me 10-15 times before I could even get into my room. The room itself was great, except I thought I was getting a fireplace and a dvd player....I would have said something if I was staying later than a day, but not a big deal. Then the TV size was not the full size. I tried to fix it, but it would not work. The breakfast was great except for the bacon. It seemed like it was not fully cooked. Then I went to check out and waited for 10 minutes and nobody showed up. There should always be two people at the desk for this reason. Otherwise it was a decent stay. Nice and quiet.
Stayed 1 night in Oct 2022

8/10 Good

Jana

Traveled with family
Liked: Staff & service, property conditions & facilities
Great breakfast and location. Pool was broken:(
Stayed 2 nights in Oct 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
1 out of 2.
When we walked in the microwave vent was on high and the air conditioner was set to 60 which we found odd. The ceiling had previous water damage in numerous spots and the paint was maybe mid touch up or just not done well. All of those issues would have been fine but the cleanliness of the floors, bathroom, and bedding left much to be desired. Had we arrived earlier we probably would have at the least requested a different room, but as it was after midnight we toughed it out. The other party we travelled with had no complaints, so possibly hit or miss. Our room a definite miss.
Stayed 1 night in Oct 2022

6/10 Okay

Joel

Stayed 1 night in Oct 2022

8/10 Good

Sabra

Stayed 1 night in Oct 2022

2/10 Terrible

Suzanne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was closed! As soon as you walk in the hotel there is a musty smell. The rooms are very out dated and all the furniture in the room had big stains on them. The mattress sunk in the middle. The shower faucet was leaking so bad and going down in the wall. We spent 30 minutes trying to find a different hotel but everyone was booked because of soccer and baseball tournaments going on in the area. The staff was not very friendly. Breakfast does not start until 7:30am and the coffee is cold. I would not recommend this hotel to anyone.
Stayed 1 night in Sep 2022