Ratings based on 178 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jun 10, 2015
The hotel was clean and the staff polite. I would recommend this hotel to everyone.
for Business Travelersby Fernanda from Belo Horizonte
Excelente hotel com excelente café da manhãPosted Apr 27, 2015 on Hotels
Excelente hotel com excelente café da manhã
for Couplesby santoas campos
Posted Mar 23, 2015 on Hotels
for Familiesby matt from Kalamazoo
unfairPosted Mar 18, 2015 on Hotels
This hotel does not treat hotel.com guests with the same level as their direct customers.
for Familiesby A verified traveler
Posted Mar 17, 2015 on Hotels
for Couplesby A verified traveler
Posted Mar 16, 2015 on Hotels
for Familiesby Richard from Toronto
Good valuePosted Mar 10, 2015 on Hotels
We enjoyed our stay. A little noisy due to an event but, overall we will stay again.
for Familiesby Dorothy from Escanaba MI
Unpleasant stayPosted Mar 9, 2015 on Hotels
When I checked in I was told that they had no double beds I would get a single with a roll away. When asked if there was a discount she said no. Well due to busy weekend I had to accept and stay there. When I got to my room there was a dirty towel hanging on the back of door. When they squeezed the roll a way in I couldn't even walk on the side of the bed to get in. Then on top of it there was an additional $100 on my card for incidentals just in case held till after my stay was completed.
Comment from Hotel Management
Mar 14, 2015 by Jessie Lindner, Hotel Management
Good Morning, Thank you for staying with us, knowing that you have many options for lodging when traveling to the Pontiac area, I am grateful that you chose our Marriott. I am sorry to hear about all the trouble you experienced with your stay. Providing a memorable experience for our guests is always our goal, but unfortunately we have fallen short in this case. I have shared your comments with my management team so that situations like this can be better handled moving forward. Thank you again for taking time to share your concerns. I hope to have the chance to better serve you if your travels bring you back to Pontiac. Have a nice day Jessie Lindner Front Desk Supervisor
by A verified traveler from Kalamazoo, MI
Clean hotel, good staff... but no refrigerators?Posted Mar 9, 2015
Front desk help was very accommodating. The room was clean and comfortable. But... I cannot believe in this day and age that a hotel of Mariott's stature does not provide its customers with refrigerators and/or microwaves. I understand business travelers may not need these amenities, but everyone else does!
by A verified traveler
Terrible customer servicePosted Mar 8, 2015
I was in town for a high school wrestling tournament . I reserved a room with 2 double beds because I was responsible for 3 young adults . I was told that there was only a room with one king size bed . That would not work . They then tried to give me two separate rooms but not next to each other . I was chaperoning 3 high school wrestlers . That was not an option . We left without having a room and were not able to freshen up in between sessions of our tournament . We returned at 10pm and was finally given a double bed room . I am very dissatisfied with the front desk service . They acted like k was out of line not settling for something I had not reserved : weeks in advance .