Ratings based on 91 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from on
Waterpark is fun for familyPosted Jul 25, 2014
Nice hotel with entertainment for kids and families
for Everyoneby A verified traveler from michigan
alrightPosted Jul 13, 2014
price seemed a bit high for not having lots of water activitys, it was ok
for Everyoneby A verified traveler
Posted Jul 12, 2014
The water park was great . But brown water kept coming out of the bathroom sink and the bathroom was not clean
by A verified traveler
Over priced for lack of quality service.Posted Jun 27, 2014
Pros: Had a nice overall atmosphere. Nice rooms and nice mini refrigerator.
Cons: Service. Front desk people were nice but read above. Could be a nice hotel if services were improved and water park open.
Location: Not as close to our family as other hotels. Picked this hotel for the water park, which wasn't open during our stay.
Water park is closed from Sunday night until Wednesday evening. We found this out upon arrival and during our stay the Water Park wasn't open. Would have booked another hotel had we known. Had to call front desk each day to get clean bath towels. One day our rooms were not cleaned at all. Another day had a notice that the water in the room would be shut off from 10:30 AM until 1:30 PM and we had to hurry to take our showers before the water was shut off. Room carpet was wet in one corner of the room. Told the front desk but nothing was done to fix the problem. Concerned about mold in the room if the carpet is continually wet. Nice looking facility, just some annoyances that made it not worth the price.
for Everyoneby avsmain from Portage, Mi
waterpark funPosted Jun 17, 2014
There is life guards at the pool but they seem to only be by the water slide (big) and swimming pools. the play set is far from the swimming area and no life guards for the little ones. Why? I don't know. So, as the waterpark is fun it takes a lot of watching the 5-8 year old range or anyone with little/none swimming skills. The swimming area has tables and chairs and plenty of them. It was nice to be in an indoor waterpark and be crammed in like sardines.
for Familiesby Kaye from T
Great for the kidsPosted Jun 4, 2014
Cons: Water temp
We stayed 3 days for my daughters 3rd birthday party. Hotel is in a good location, 2 malls near by, movie theater, close to interstate. The shower water stays hot, rooms didn't have microwaves (for the nightly price is shocking) but had a public one to use. They have a tiki type bar near the pool which is neat, kids can have pizza, hot dogs etc. Arcade is nice. Pools however are NOT heated like it is stated. I believe they heat the air in the facility where pools are located the water is FREEZING. And I thought it was because it was February, but we returned end of April, same thing. Hot tub was hot however. Overall great for the kids, be nice if the pools were actually heated in the winter.
by Lorimichelle from Arkansas
Overall disappointing for pricePosted May 20, 2014
Pros: location was good
Cons: overall cleanliness
Location: decided to not stay
I traveled 14 hours straight to come to the hotel which was not clean and someones flip flops were left under the bed and bath tub was not clean. Front desk staff was friendly but could not get clean towels and house keeping said they did not have any clean ones. I actually paid 145.00 for an early check in and I was very disappointed overall. Will not stay there ever again!
by ashleigh from sterling heights, mi
Hotel was nice, water park not so muchPosted Apr 19, 2014
The water park shouldn't even be considered a waterpark, the life guards were rude and petty, maybe it's better on a off season too many children ( I went on Easter weekend), room service took FOREVER!!!
by A verified traveler
Tired Hotel, Disappointing WaterparkPosted Apr 14, 2014
I was very disappointed in this hotel. I took my two boys (9 and 11) here to cap off spring break. The room's Heat/AC was incredibly loud when it was on. The good news is that the mechanical noise drowned out all of the loud and constant yelling and running around in the hallways that occurred late into the evening. A hotel cleaning cart was placed and left unattended directly in front of our door for a few hours and we had to move it out of the way to get in and out of the room. The water park was decent. Small water slide, lazy river with whirlpool, some fountains, adult only hot tub, and a kiddie pool. The problem was that it was over crowded and the kids were not really supervised by their parents, so it was pretty chaotic. There was an arcade, but there was no attendant available to award prizes for the tickets we got from the games. I will not stay here again, or recommend this hotel.
by Karen from Michigan
The hotel is very outdatedPosted Apr 10, 2014
Pros: The cleaning staff did a wonderful job at keeping it clean and the front desk employees were very helpful.
Cons: Update the rooms, I stayed in this hotel back about 14 years ago and it looks the same as it did then.
Location: We stayed at the water park for our entire time there.
The rooms were clean but could really have used some renovation. The indoor water park was very nice however, the lifeguards on duty really need a lesson on being more personable with the hotel guests. Whenever they talked to any of the kids they were very curt and impolite. This is a service based industry and if the visitors aren't treated nicely they more than likely will not want to return. A little more smiling and pleasantness would go a long way.