Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Disappointed

Posted Nov 13, 2014 on Hotels
First night there, the toilet overflowed. The shower didn't drain. The ironing board and iron were a joke. The Precor machine in the gym didn't work. Other than that, it was mediocre. Very disappointed. Not good.
5 out of 5
Recommended
for Personal Event
by David from Canada

Perfect Overnight Accommodation!

Posted Nov 3, 2014 on Hotels
Hotel was perfect. Staff very co operative in early check in and late leaving arrangements. All aspects of stay were exceptional. Would happily recommend to friends, family and associates.
Comment from Hotel Management
Jan 10, 2015 by Bryant, Hotel Management
Dear Valued Guest, Thank you for choosing Candlewood Suites Detroit Southfield. We are glad we were able to accommodate you. We look forward to seeing again soon
4 out of 5
Recommended
by John from Berkley, Mi

Served us well

Posted Oct 20, 2014 on Hotels
We had a guest at school from California who we put up at Candlewood Suites. They travel a lot but spend very little time in hotels because of their work. She found the room, service and location to be quite enjoyable.
Comment from Hotel Management
Jan 3, 2015 by Bryant, Hotel Management
Dear John, We are very pleased your guest enjoyed our property. If you have any other guest traveling to the area in the future we hope you choose our property. Have a great day!
5 out of 5
Recommended
by PR from Southfield

Good, but

Posted Oct 17, 2014 on Hotels
My stay was very good except for one thing, one of the face cloths appeared to have some lipstick on it. Everything else was good , the room was neat and clean. Not sure how the ball was drop with the face cloth.
Comment from Hotel Management
Jan 3, 2015 by Bryant, Hotel Management
Dear Valued Guest, Thank you for choosing the Candlewood Suites Detroit Southfield. We do apologize about the face cloth incident. This situation will be looked into and addressed to ensure this does not happen again. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with great service.

Posted Sep 30, 2014
Pros: Everything..
Location: Excellent location
Outstanding location with lost to do in close proximity.
Comment from Hotel Management
Apr 4, 2015 by Bryant, Hotel Management
Dear Valued guest, Thank you for choosing Candlewood Suites Detroit Southfield. We are glad you enjoyed your stay with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Youngstown, Oh

Great bang for the buck!

Posted Sep 17, 2014
Looking online for a recent business trip, I was looking $200 / night. Candlewood was less than half that. Just needed a place to stay, didn't need anything extravagant, but was pleasantly surprised by the quality of the room. It looked new or recently renovated, clean, full size refrigerator, microwave, dishes, small stove, etc. efficiency suite. Larger than I anticipated. Hotel staff was great. The surprise continued however when I got my bill at checkout, even LESS than agreed upon, considerably less. Couldn't believe it. Great room, and VERY reasonably priced.
Comment from Hotel Management
Mar 28, 2015 by Bryant, Hotel Management
Dear Valued Guest, Thank you for choosing Candlewood Suites Detroit Southfield. It brings us great joy that you enjoyed your stay with us. We hope to see you again in the near future.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 17, 2014 on Hotels
locked out when I arrived, wet seat in overstuffed chair, coat hooks pulled out of door and lying on a shelf, noisy and poorly constructed
Comment from Hotel Management
Nov 22, 2014 by Bryant, Hotel Management
Dear Valued Guest, We apologize for your recent experience at our property. We will follow up with the issues you encountered while you were here. We hope you consider us the next time you are in the area.
1 out of 5
Recommended
by Illegally Billed in Michigan from Southfield, MI

Illegal Billing

Posted Sep 12, 2014 on Hotels
Beware of giving this hotel your credit card for incidental services because they will bill an exorbitant charge for the room even though the room had been prepaid through Hotel.com when booking the room. Then if the credit card you give the hotel does not contain enough credit to cover the full cost of the excessive charge for the room, the hotel does not want to reimburse for any overdraft charges that they created by illegally billing for a room that had previously been paid for.
Comment from Hotel Management
Nov 22, 2014 by Bryant, Hotel Management
Dear Valued Guest, We regret you had a issue with our incidental hold policy at our property. If you are in the area we hope you would consider our property to make up for the experience you had the last time.
5 out of 5
Recommended
by Cindy from FL

Great stay!

Posted Aug 15, 2014 on Hotels
The suite was great! Very clean, wonderful bed and the layout was exactly what we needed. Its location was close to family in the area. They too were impressed with the condition and amenities -- plan to check into Candlewood Suites next time they travel out of town. Front desk staff very helpful in guiding us to local restaurants.
Comment from Hotel Management
Oct 25, 2014 by Bryant, Hotel Management
Dear Cindy, Thank you for choosing Candlewood Suites Detroit Southfield. It is great to know you enjoyed your stay with us and that the font desk could help you with finding local restaurants. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Great place for the money. Only stayed one night but for an extended stay this would be really nice. The kitchen was clean and had just about anything you would need. Definitely would stay here again.
Comment from Hotel Management
Jan 31, 2015 by Bryant, Hotel Management
Thank you for choosing Candlewood Suites Detroit Southfield. We are very happy you enjoyed your stay with us. We hope to see you again.