Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2014
Nice hotel. Appeared clean. Friendly staff. We had our dog with us. Was very impressed at how clean things were. The dog didn't seem to smell any other pets.
Comment from Hotel Management
Dec 22, 2014 by Elena, Hotel Management
Thank you so much for taking the time to write a wonderful review for our hotel ! We try our best to maintain a clean hotel and hope that u we will have the chance to see you again very soon. Take care
5 out of 5
Recommended
for Business Travelers
by LaToi

Posted Nov 12, 2014 on Hotels.com
Comment from Hotel Management
Feb 7, 2015 by Elena, Hotel Management
Thank you
3 out of 5
by A verified travelerfrom Chicago

OK hotel but withpoor communication.

Posted Nov 4, 2014
Pros: It was a very nice clean room with a store,gym and free laundry. Very nice tub with hand shower nozzle.
Cons: Communication as to what type of hotel they are and what services they do not prorvide and why.
Location: Good location near restaurants and stores.
We did not realize from the website that this hotel was branded as a weekly term accomedation. We requested a Standard Suite with a queen size bed. Is a Standard Suite a double bed?. If so this was never communicated to us by Expedia or Candlewood. We received a double bed which was very crowded. Also we were given a handicap room which was fine but it had a standard tub. That is a handicap suite?. Usually it has a hugh walk in shower. Also we received no housekeeping service. We were told that is only provided once a week as to not disturbe their by the stay week guests. Our stay was to short to receive this service. The gentleman at the desk apologized that this fact was not communicated to us upon check in. He said that as far as he knew all their properties had this policy. When I mentioned that a competitor across the street offered this servive plus breakfast and dinner he stated that they were a full service hotel. Yet Candlewood's website I discovered upon looking it up when we arrived home stated daily house keeping. Obviously there was a disconnect between us Expedia and Candlewood. In the future we will do a better job reseaching hotels. In this case we will go back to their competitor as they lived up to their billing.
Comment from Hotel Management
Nov 9, 2014 by Elena, Hotel Management
Dear Chuck, First and foremost, thank you for taking the time to write a review about our hotel. We understand that time is valuable and appreciate that you have done so. I am a little concerned about the remark of a double bed? Reason being our hotel comes equipped with two types of rooms. One of which is a standard suite and a one bedroom suite. Both of which have a Queen size bed. I am just wondering about the double bed you received. We do however have handicap rooms with tubs and with walk in showers. These are both standards for the hotel. I also want to apologize for our short comings and the fact that you were not informed about the housekeeping standards of an extended stay. However, if ever you decide to stay at a Candlewood again, we are very flexible and are willing to do what it takes to make you happy. We can do housekeeping for you each day if you like. We will check into the communication with Expedia, thank you for bringing all of this to our attention. We hope you will give us another chance and come and see us again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom windsor

great hotel and next door to the GFS

Posted Oct 15, 2014
Pros: helpful and fun
Cons: good as it is
Location: easy to find and was amongst many other accommodations
was able to cook a little before a wedding and rest afterward was great.
Comment from Hotel Management
Oct 17, 2014 by Elena, Hotel Management
Dear Traveler, Thank you so very much for taking the time to write such a great review for our hotel. We really appreciate it. We hope you had a great time at the wedding and hope that you will be able to come back to the states and see us again.
5 out of 5
Recommended
for Business Travelers
by bridgetfrom Arizona

Posted Oct 13, 2014 on Hotels.com
Great room, good price!
Comment from Hotel Management
Jan 3, 2015 by Elena, Hotel Management
Thank you for all the Great STARS !
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Sep 24, 2014 on Hotels.com
we had a problem with a stinky sink but it was fixed nice hotel keep in mind no breakfast or pool. Did have complimentary washer and dyers and a small store to buy things for you're stay
Comment from Hotel Management
Nov 29, 2014 by Elena, Hotel Management
Dear Verified Traveller, Thank you for taking the time to write a review for our hotel. Please let me apologize for our short comings, and we appreciate the opportunity to fix the issue while you were with us. Also, thank you for the nice compliments you gave our hotel. Please come back one day and see us. We would really be happy to see you
5 out of 5
Recommended
by A verified traveler

100 m away from bus stop for visits in5to detroit

Posted Sep 24, 2014 on Hotels.com
the hotel and staff were a1
Comment from Hotel Management
Nov 29, 2014 by Elena, Hotel Management
We are so sorry to hear that you felt we were so far from the cities public transportation. I am sure if you look closely you will find that we have a stop just 1/4 of a mile from the hotel. Hope this helps so that you can come visit again. Thank you for the review!
5 out of 5
Recommended
by MBfrom St. Pete. FL

A great place to stay!

Posted Sep 19, 2014 on Hotels.com
A great place to stay and an outstanding place for an extended stay.
Comment from Hotel Management
Nov 29, 2014 by Elena, Hotel Management
Dear MB, Thank you so much for writing a review of our hotel. We really appreciate it and are very please to see that you enjoyed your stay with us. We hope to see you again one day soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 30, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Elena, Hotel Management
Thank you
5 out of 5
Recommended
for Personal Event
by Judyfrom Ohio

Posted Aug 18, 2014 on Hotels.com
Candlewood suites is an excellent hotel. Rooms are very nice and we'll maintained. I booked through hotels dot Com and was very disappointed that they booked me a studio when I clearly stated I wanted a room with a sofa bed also..it was not candlewood's fault. Would stay there again and again.
Comment from Hotel Management
Oct 25, 2014 by Elena, Hotel Management
Hi Judy, First and foremost, I am so sorry you did not get the room that you requested. I must look into why this happened so that this does not happen again. Unfortunately we do have only a limited amount of the one bedroom suites and they do book up quick. Thank you for confirming that it was not an error on our part, we don't like to make guests unhappy....EVER. We appreciate the kind words that you spoke of our hotel and hope that when you come back to Michigan that we can see you again!