Lobby sitting area

Reviews of Comfort Suites Auburn Hills-Detroit

2.5 out of 5
Comfort Suites Auburn Hills-Detroit
1565 N Opdyke Rd, Auburn Hills, MI

Reviews

6.8
Rating 10 - Excellent. 225 out of 888 reviews" "
Rating 8 - Good. 247 out of 888 reviews" "
Rating 6 - Okay. 139 out of 888 reviews" "
Rating 4 - Poor. 131 out of 888 reviews" "
Rating 2 - Terrible. 146 out of 888 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Liked: Staff & service
Fine hotel for the price. Old. Hot tub was cold.
Stayed 1 night in Mar 2024

6/10 Okay

Brittney

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty. Everything is broken.
Stayed 1 night in Mar 2024

4/10 Poor

Catherina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One reason I choose this place was that they offered breakfast. There was no breakfast. The hotel was FILTY , reeked of marijuana and was loud. The lock on my room was broke and the faucet dripped. I was up ALL night
Stayed 1 night in Mar 2024

2/10 Terrible

Keron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast and under construction
Stayed 4 nights in Mar 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Essence

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I could not use the pool/hot tub extremely crowded
Stayed 2 nights in Mar 2024

6/10 Okay

Jeffrey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was conveniently located for the intended purpose.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica R

Liked: Cleanliness, staff & service, property conditions & facilities
Hitel qas being remodeled but the staff more than made up for that. We were greated with such kindness and care. I will definitely be staying here again with my kids.
Stayed 3 nights in Feb 2024

2/10 Terrible

Latasha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NEVER AGAIN, AND I'VE BEEN USING THIS HOTEL FOR 12 YEARS Went for a mommy & daughter adventure for my daughter's 14th birthday and pretty much everything went wrong! - The elevator was out of service LESS than an hour after arrival (It was fixed within two hours) Hot tub was COLD for hours....Kids knocked a FOOT Of water out of the hot tub, causing it to ICE COLD
Stayed 1 night in Feb 2024

8/10 Good

justin

Liked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Karri

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly and very helpful. First room had some issues with lighting moved to a second room then had issues with key card/lock and accessing channels on both tvs. The hotel in general was very noisey both from rooms and hallway even after 10:00 pm. Then the next morning we were woke up at 6:30 to someone in the room below yelling on his phone during several different phone calls over approx. an hour.
Stayed 1 night in Feb 2024

2/10 Terrible

Danielle, Waldoboro

Stayed 3 nights in Feb 2024

6/10 Okay

Dwayne

Traveled with family and small children
Liked: Staff & service
Hotel smelled like weed everywhere. Breakfast was a to go bag and it was not good. The staff at the hotel top notch, know complaints there.
Stayed 1 night in Jan 2024

10/10 Excellent

Floriano

Stayed 1 night in Jan 2024

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was decent... Parking was a pain but that was due to snow storm they had before we got there.
Stayed 1 night in Jan 2024

4/10 Poor

Darcy, Manistique

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is being remodeled, but for the price that was not really a problem. The main issue we had was the cleanliness of the property. Not drywall dust, but chicken bones and other garbage strewn about. Our first room had an obviously broken toilet. Our second room was very dirty with an overwhelmingly unpleasant odor. However, all of the hotel staff we interacted with were exceptionally friendly and helpful. Hopefully when they get their remodeling done these issues will be fixed.
Stayed 1 night in Jan 2024

10/10 Excellent

Cherie

Traveled with partner
Stayed 1 night in Jan 2024

4/10 Poor

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When checking in, lobby awful smell then heard from Other upset customers there were NO TVs at all in Hotel!?!?! Never have I ever been to a hotel without a TV in Our room! Asked for money back! So disappointed! This hotel is not setting a good example at all for the Company!!!!!!!!’
Stayed 2 nights in Nov 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to give this poor review as it appears the owners may be trying to do a remodel. There were rolls of carpet in the lobby. But check in was unimpressive, barely a conversation. The sheets looked like they had been slept in. The bathroom had dirt in the corners and the tub was very stained. No coffee maker in the room, but there was coffee. The carpet was filthy. The food served at breakfast was inedible. There was no coffee the second morning, no one to complain to. If they are trying to improve thi gs, the least you could do is blow all the debris, weed and dirt from around the entrance. Not a good first impression. The hotel was very quiet, probably because they had very few guests. The surrounding hotels were busy.
Stayed 2 nights in Sep 2023

2/10 Terrible

Lacey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me preface this review by saying - I travel frequently, on a beer budget, and I do not have high expectations when booking a cheap hotel to spend a night in. I fully believe in you get what you pay for. That being said this hotel was absolutely HORRIBLE. The nastiest place I have ever stayed. We pulled up and there was only 2 other vehicles in the entire parking lot, that should have been our first red flag. Second red flag is that we walked into the lobby, and had to press a ring style video doorbell and then wait aprox. 5 minutes for staff to come to the front desk. Once we completed an excessively long check in procedure we were given our keys and headed to the 3rd floor to go to our room. The elevator was very dirty, gum on the floor, garbage on the floor, not to mention covered in grime and dirt. When we got off the elevator onto the 3rd floor we were slapped in the face with the most disgusting smell, and air that was just hot and thick. Zero air conditioning or air filtration on the 3rd floor. Stepping over trash on our way to our room. Once we got into our room, it was jus as hot, and just as stinky, and just as dirty, There were big stains all over the carpet, the toilet came completely off if you leaned to the right, the bathtub was black with dirt in the bottom and had a literal ring around the tub. There were cigarette burns in the curtains. It was the definition of dingy and dirty. I'm fine with old and outdated, but there is no excuse for FILTY.
Stayed 1 night in Sep 2023

6/10 Okay

Tim

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was clean for the most part, stains on carpet which are a turn off. Bathroom sink had a leak under it and maintenance men came to our room because they had to check the smoke alarm.
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Maegen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would NEVER EVER recommend this hotel! It was absolutely filthy from the moment we walked in to the time we walked into the room. Looked like nothing had been cleaned in weeks. Upon entry there was atm receipts and grass all over, the desk clerk acted as if she didn’t see us (we were the only 2 people in the lobby), rolls of carpet laying in the middle of a hallway, elevator was filthy, the hallways you could barely see due to poor lighting, the room had an odor to it, bathtub had a black ring around it, no towels, no soap for hands or in the bathroom, the bed looked like my 4yr old made it, the pillows were like throw pillows with pillowcases on them, stains all over the carpet. Needless to say we did NOT even stay the night like we intended.

2/10 Terrible

Jaimiegrace

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save yourself, go literally anywhere else.
Everything was broken and disgusting. They were under “renovations” and tried using that as an excuse for cleanliness… The people were rude and just down right mean. Would not recommend. And they still have not released the incidentals deposit.
Stayed 1 night in Aug 2023

2/10 Terrible

Bryce

Disliked: Cleanliness, staff & service, property conditions & facilities
They gave my room away
Stayed 1 night in Aug 2023

2/10 Terrible

Maegen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the entry was dirty atm receipts and other paper all over the floor, the desk clerk acted like she didn’t see us (we were the only ones in the lobby), construction materials all over, elevator was filthy, entering the room it had an odor to it, the tub had a black ring around it, the bed was slapped together, they used what appeared to be throw pillows for the bed with a pillowcase on them, no towels in the room, light switches that didn’t work. Would highly suggest NOT staying here.
Stayed 1 night in Aug 2023

6/10 Okay

Brent

Disliked: Property conditions & facilities, room comfort
Skip it
Hot tub broken upon arrival. Was told it was broke for a "couple weeks" so far and no timetable on it being fixed. Didnt want to use the pool after seeing it either. Not sure if this place was being renovated but I found paint and plaster everywhere in my room. Couple huge rolls of carpet or something taking up most of the space in the "dining" area and a stack of something piled up where the "business center" was supposed to be. Parking lot all busted to hell, stains everywhere in the hotel... Then I heard other guests complaining about bed bugs (I didnt see any in my room) Honestly, if this place wasnt at the cheaper price it was at and if all the hotels in the arent werent booked due to the event in town i came to attend, I would have went somewhere else.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service
Disappointed
We never stayed! I called the day of arrival to make sure they had a hot tub (that's what we look for) and that is was working. They said "yes" to both. Upon arrival that evening, the first thing I see is a sign that says the hot tub is down. We left for another hotel that actually had a working hot tub. Don't appreciate staff not knowing facts. I would have cancelled if I was told the facts. It would be nice to get my money back!
Stayed 1 night in Aug 2023

8/10 Good

Bill

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Pontiac trip
Room was good, had to leave a 100.00 deposit. Front desk wasn’t giving it back until I said something. Hotel was in a middle of a remodel
Stayed 2 nights in Aug 2023

4/10 Poor

Kelsey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was not clean in here at all. Hair in the bed and all over the bathroom floor. Mold above the bathroom door. Air conditioner is super dirty. Needed $100 extra to have a hold on my card that wasn't mentioned before we checked in.
Stayed 1 night in Aug 2023

2/10 Terrible

Tiara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying here. Its VERY dirty! We had major stains on both of the bedding and mattresses. The couch in the room is very visibly stained, there are also large stains on the carpet. The hot tub was out of order and the pool room was very rundown, pool was cloudy, so we chose not to use it. The hallways don’t look like they’re ever clean. I understand they are remodeling, but they’ve completely neglected any parts of the hotel that are open and servicing guests.
Stayed 1 night in Aug 2023

8/10 Good

Samuel

Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

BRADLY

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty gross
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t do it again.
The hotel is under renovation which was not on the website. Outside needed much attention. Cigarette disposals were overflowing and butts all over the ground and weeds and overgrown shrubs were abundant. Blanket on the bed had blood stains among other stains. They did change it when it was brought to their attention but should have never been put on the bed to begin with. Major stain on the room carpet. Breakfast was less than desirable. A few dried out sausage patties, waffles, a few peeled boiled eggs, a few yogurts, some bread and bagels. Not near enough to feed the 89% occupancy they had. I have travelled a lot over the years and this would rank near the bottom.
Stayed 2 nights in Aug 2023

2/10 Terrible

Tanveer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rude reception and poor dressing in sleeping suit left over food and less quantity staff had lack on communication and speaking skills plus lanuage problems false committment
Stayed 1 night in Aug 2023

6/10 Okay

Debra

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Carolyn

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This property is under renovation. The first room we check into was a room still being renovated. The air conditioner was not working properly and there was no mirror in the vanity. We asked to get a different room the rest of the stay and our room was one that had been renovated. A massive improvement. The so-called breakfast was a disaster. It was not maintained. They ran out of food and the selection was very limited. They had hot water but no hot chocolate mix or instant oatmeal to eat. They offered sausage patties that were heated in the microwave but no hot eggs. They ran out of waffle mix to the dismay of other customers. So disappointed in this facility. We will not stay there again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Luella

Stayed 1 night in Aug 2023

2/10 Terrible

Susanne

Disliked: Cleanliness, staff & service, property conditions & facilities
In middle of a management change and upgrades.. wait until they are done before staying. Rooms are old and dated, doors are not secure (do not shut tight). Seems like a family running the place that doesn't know how to run a hotel. Sketchy parking lot.

10/10 Excellent

Julie

Stayed 1 night in Jul 2023

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Comfort Inns Auburn Hills, Michigan
Service was great the staff was friendly and helpful the Suite was very comfortable and roomy over looking the lake
Stayed 3 nights in Jul 2023

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!!!!
I should have taken pictures but unfortunately I didn’t. First the room I reserved was given to someone else. I don’t care what the reason was you don’t give away someone else’s room. One picture was hanging off the wall so I had to place it back on the wall bracket. The curtain was dirty the valance was dirty and housekeepers just pass gas in the hall way without any consideration to others. There was a hold in the wall with what looked like tissue stuffed in it. The ice machine on floor 2 was full of mold and the breakfast was subpar. Had better breakfast at the best western. Knocked on the door at 9am to take trash and towels and woke me up and looked like he was trying too look inside the room over my shoulder. Looks like they were trying maybe to do renovations but there is zero reasons the same carpets being in the hallway in the wrapper for 3 days. Upon leaving this place another patron approached me outside and should me a pic she took of a bed bug in her two bed queen room. BEWARE!!!!!! Will never be back at this establishment.
Stayed 2 nights in Jul 2023

8/10 Good

Bryane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good enough to sleep at. little bit of renovations being done.
Stayed 1 night in Jul 2023

8/10 Good

Hayah

Liked: Staff & service
Not enough variety of breakfast and also its not that its not clean but looks like everything needs to be updated bathtubs looked dirty
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet and cheap place to stay
Stayed 1 night in Jul 2023

2/10 Terrible

Dale

Stayed 2 nights in Jul 2023