Ratings based on 95 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice location clean hotelPosted Nov 11, 2013
for Shoppingby Behzad from Richmond Hill
good location for shoppingPosted Sep 5, 2013 on Hotels.com
it was very good location close to shopping mall, nice hotel, I will choose this hotel if I want to go Novi
for Personal Eventby Melody from Lansing
Fun and. FunctionalPosted Aug 27, 2013 on Hotels.com
We enjoyed the pool and hot tub, both surprisingly warm enough to really enjoy, staff friendly, jovial and accommodating
for Familiesby A verified traveler
Stay at Crown PlazaPosted Aug 23, 2013
Pros: Location and proximity to places to eat, work out, play and shop.
Cons: The TV screen was breaking up a bit.
Location: 12 Oaks Mall for shopping; Chuck E Cheese and an indoor go kart track nearby for kids.
I needed a place to visit relatives in the Detroit Metro area while keeping my kids happy. The proximity to Chuck E Cheese and the two pools kept the kids occupied while the easy access to the freeways made visiting relatives a snap.
for Personal Eventby Twinmaker from Detroit, MI
Posted Aug 14, 2013 on Hotels.com
The rooms was clean and the pillows was comfortable. They had both indoor and outdoor pool which was a plus and also nice. The staff at the front desk was nice. But when I called for housekeeping 4 different times they never showed. They def are over priced
for Everyoneby Shannon from Lakeshore, ON, Canada
Stayed twice, won't be back.Posted Aug 6, 2013
Cons: It's dark - feels like half the lights are turned off.
This is our second stay at this hotel. Since our last stay, approximately one year ago, it has become quite "worn". The furniture and fixtures are worn out, dark, and often dirty. With the exception of one of the maintenance workers, the staff was not helpful at all. Our bedding had stains on it and our towels had holes in them. It felt like many corners had been cut since our last visit. There are other nicer, comparably priced hotels in the area, we won't be back.
for Everyoneby Kimber
This was a ok hotel. Not the best but it worked.Posted Aug 2, 2013
Reserved and paid for room for 4 people, but out of 6 nights we never obtain right amount of towels. Beds were not the most comfortable. Toilets water pressure was very very low. The staff was very helpful and polite.
for Personal Eventby RG from Chicago, IL
Remarkably Unacceptable, all around.Posted Jul 30, 2013 on Hotels.com
The hotel ran out of clean towels so my wife and I had to reuse dirty towels that were lying on the ground of our room, assuming we would have received new ones the next morning. After reusing the salvageable ones, along with the hand towels we took from the workout room, we finally left for the day, only to return to our room that had not been serviced/turned. When we reported this to the front desk, they told us that since we had a "Do Not Disturb" sign on our door early that morning that they assumed we didn't want the room turned at all that day. Really??? Mind you, that sign was removed by 11. In all the hotels I've stayed in all over the country that has NEVER been the assumption made by any hotel. In addition, the carpet in the room felt moist/wet, and the treadmill in the workout room kept shutting off during my run.
Recommendedby A verified traveler
Posted Jul 29, 2013 on Hotels.com
for Business Travelersby Jim from Michigan
Nice place to stay for businessPosted Jul 27, 2013 on Hotels.com
The room was a little dated. There was no fridge in the room but there was a place for one in the cabinet but looks like it had been removed. Received a informational sheet when checking in that that a fridge could be provided in the room for a $10.00 charge. Did not request fridge because it would take to long to cool after being plugged in. No breakfast is included with stay. Hotel service and cleanliness of room was good.