Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Ajith Padival from India

Good location but too old

Posted Jun 20, 2014
Pros: Nothing
Cons: Yes needs a new look at the lobby and at the centre . Needs to be brighter .
Location: Some good restaurants and shopping at 12 oaks
Breakfast is terrible and the hotel looks and feels too old.
Comment from Hotel Management
Jun 26, 2014 by Susan, Hotel Management
Dear Ajith, We truly appreciate your feedback regarding you most recent stay at the Crowne Plaza Hotel in Novi, MI. We apologize that the breakfast was not satisfactory and will strive to improve our offerings. Please let us know when you will be traveling to the Novi area again in the future. It would be our pleasure to have you as our guest again. Thank you, GM
3 out of 5
Recommended
for Business Travelers
by Glenda from Kalamazoo

not enough bang for your buck

Posted Jun 2, 2014 on Hotels.com
Hotel it's self was difficult to find, staff not very educated on their job though very pleasant. Toilet didn't work very well, elevator broke and trapped us, as did the automatic doors trying to exit.Wi-Fi did not work from our room either.
Comment from Hotel Management
Aug 16, 2014 by Susan, Hotel Management
Dear Glenda, Thank you for taking the time to write a review regarding your most recent stay at the Crowne Plaza Hotel in Novi. Your feedback gives us the opportunity to improve our products and service and we truly appreciate that! I am disappointed that you encountered several electrical issues during your stay and have taken the necessary steps to correct each issue that you mentioned. We hope you will give us another opportunity to show you the improvements that we have made. Thank you Kindly, GM
5 out of 5
Recommended
for Personal Event
by Lisa from Saginaw

Very nice hotel, close to many attractions!

Posted May 2, 2014 on Hotels.com
Enjoyed our stay wish there were more of a breakfast offered.
Comment from Hotel Management
Jul 12, 2014 by Susan, Hotel Management
Thank you for taking the time to leave us a review regarding your last stay at the Crowne Plaza Hotel in Novi. Please let us know if there is anything that we can do to improve your next stay with us. Thank you, GM
3 out of 5
Recommended
by A verified traveler

Posted Apr 30, 2014 on Hotels.com
Comment from Hotel Management
Jul 12, 2014 by Susan, Hotel Management
Thank you for leaving us a star review, we appreciate your business and hope that you will let us know if there is anything that we can do to improve your stay. Thank you, Susan
4 out of 5
Recommended
for Families
by LG from Michigan

Posted Apr 29, 2014 on Hotels.com
Room was very clean,i worked in a hotel for several years and inspecting the rooms was one of my duties,and this room and Crowne Plaza was very clean.The building and room it's self could use minor repair.The sliding doors were hard to move open or closed.The pool facility was very nice.One thing I had a big problem with was we were on the 1st floor and we had curtains that would only go half way closed(that's how they were made)there was a "drap clip" to close them but it didn't work,so needless to say that at around 6 am your room starts getting very bright.Also we noticed that the second and third floor rooms did have closing curtains,so the way it's set up the second and third floors could see into your room.Doesn't make sense to have curtains arranged like that.
Comment from Hotel Management
Jul 5, 2014 by Susan, Hotel Management
Dear LG from Michigan, thank you for taking the time to fill out our survey regarding your most recent stay with us. We appreciate your comments and feedback as they help us to improve our services and amenities as well as the property. Thank you, GM
5 out of 5
Recommended
for Personal Event
by Lisa from Saginaw

Close to dance competition

Posted Apr 29, 2014 on Hotels.com
Overall stay was very satisfying! Wish there was more of a breakfast offered.
Comment from Hotel Management
Jul 5, 2014 by Susan, Hotel Management
Dear Lisa, Thank you for taking the time to fill out our survey regarding your stay with us. We are looking into the breakfast. Your feedback is extremely important to us and helps us to improve our services. Thank you, GM
5 out of 5
Recommended
for Overnight Stay Before Destination
by Kari from Birch Run

Good location, nice amenities

Posted Apr 29, 2014 on Hotels.com
We stayed at this hotel overnight before an event we were to attend. I thought it was aesthetically pleasing and my room was very clean and comfortable. I chose this hotel because of its amenities like the indoor pool and wi-fi. Also, it was nearby the event and reasonably priced. Overall, I had a very good experience here and will stay here again.
Comment from Hotel Management
Jul 5, 2014 by Susan, Hotel Management
Dear Kari, Thank you for taking the time to review the Crowne Plaza Hotel in Novi, we are so pleased that you enjoyed your stay. Please stay with us again when traveling to the Novi area! Thank you, GM
4 out of 5
Recommended
for Personal Event
by Southern Belle from South in USA

Simple 3-day Overnights

Posted Apr 20, 2014 on Hotels.com
The hotel was nice but it seems kinda isolated away from the other nice hotels. I happened to find this hotel and booked a room through Hotels.com because of the great discount price deal. Unfortunately, I felt uncomfortable staying in the room on the first floor that I had to leave the window covered with the curtains all the times for my personal privacy. I felt isolated with no visual view through the window, like dark times. That sucks! Every time when I stay in the hotel room on the second floor or beyond, I usually leave the window uncovered to view the beautiful landscape outside (i.e. city, beach) that inspires my spiritual mind, body and personality. Next time, I should have request the room on the second floor, not the first floor. On the other notes, everywhere on the roads and parking lots in Novi are very ugly, dirty and too rough due to the heavy winter storms hitting Detroit suburbs.
Comment from Hotel Management
May 5, 2014 by Susan, Hotel Management
Dear Southern Belle, We truly appreciate your taking the time to let us know about your experience during your last stay with us. Please let us know any time that you are not happy with your room and we will be happy to rectify the situation immediately by selecting a guest room that is more suitable for you. Please let us know the next time you will be traveling to this location and we will be happy to ensure that you are 100% satisfied with your guest room. Thank you, GM
5 out of 5
Recommended
by Pam from Old Fort NC

We always stay here when in Novi

Posted Apr 15, 2014 on Hotels.com
Never have we had a bad experience while staying here which has been more than 5 times. Clean, courteous, and reasonable.
Comment from Hotel Management
Jul 5, 2014 by Susan, Hotel Management
Dear Pam, Thank you for taking the time to review the Crowne Plaza Hotel in Novi! your feedback is very important to us and we are thrilled that you enjoy staying with us. Let us know when you will be in town again as I would love to meet you! Thank you, GM
4 out of 5
Recommended
for Getaway With Friends
by Steve from Lansing

excellent value.

Posted Feb 22, 2014 on Hotels.com
Right price in perfect place. Beds a little hard, but that's just a preference. Pool and spa area clean and neat. Stay here often.
Comment from Hotel Management
Jul 5, 2014 by Susan, Hotel Management
Thank you Steve, we appreciate your reviews very much!!! Thank you, GM