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Great hotel! Next to a lot of stores! Staff was great!
Larry
Stayed 3 nights in Apr 2024
Response from AY on Apr 23, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.
NICE HOTEL I JUST WISH THE STAFF WAS MORE FRIENDLY AT THE FRONT DESK AS FAR AS GREETINGS AND ANSWERING QUESTIONS
FRANCINE
Stayed 2 nights in Mar 2024
Response from AY on Apr 5, 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again
8/10 Good
Taylor
Mar 11, 2024
Liked: Property conditions & facilities
Was a good stay overall was hoping for a more warm feeling bar. Room was on the 5th floor not easy for a smoker but over all can’t complain
Taylor
Stayed 1 night in Mar 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
The hotel rooms need a little bit of updating, but the hotel itself is very nice. While we were there, there was a wedding reception in the lobby, which was kind of odd, but overall we had a great experience, and the staff was very friendly
The food in the restaurant inside the hotel was absolutely delicious
Alexis
Stayed 1 night in Mar 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
10/10 Excellent
Hanan
Mar 4, 2024
Hanan
Stayed 1 night in Mar 2024
Response from AY on Apr 5, 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.
6/10 Okay
DAMEION
Mar 1, 2024
Decent
DAMEION
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
Check-in and accommodation at Doubletree does not disappoinment.
Edgardo
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
Dear Valued Guest,Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.
10/10 Excellent
Valerie
Feb 25, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Valerie
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
4/10 Poor
TIFFANY
Traveled with family and small children, Traveled with family
Feb 25, 2024
Disliked: Staff & service
Hilton with no cookies?
TIFFANY
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 26, 2024
Dear Tiffany, We sincerely thank you for staying with us at Doubletree By Hilton Detroit Dearborn. We are sorry to hear that you did not get the cookies. Also, we came to know that you disliked out staff. We are really sorry to hear this. We hope you come back and stay with us in future. Regards,Operations Manager
10/10 Excellent
Justin
Feb 25, 2024
Justin
Stayed 2 nights in Feb 2024
Response from AY on Mar 21, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!
6/10 Okay
Kailey, Belleville
Traveled with partner
Feb 16, 2024
Outdated furniture. Not the same bathroom all the other doubletrees have.
Kailey
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
6/10 Okay
Kareem
Feb 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
None of the USB ports work and there’s 3 of them. When I checked in and went to my room, it looked like they just painted or stained the room door, but there was no sign of wet paint and I opened the door and was covered with paint.
Kareem
Stayed 3 nights in Feb 2024
Response from AY on Mar 12, 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.
The doubletree by Hilton was gorgeous! One of the most amazing lobbies I have ever seen with a wonderfully delicious breakfast in the morning! The beds were very comfortable but quite low to the ground which was a tad bit odd! All in all, I had a fabulous stay! Thank you so much to the amazing staff who made me feel so welcomed!
Chelsea
Stayed 1 night in Feb 2024
Response from AY on Mar 12, 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!
Love the warm cookies the nice gentleman at the front desk gave me
Jertondra
Stayed 1 night in Jan 2024
Response from Ops Manager on Feb 6, 2024
Dear Jertondra, We thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay! We are glad you enjoyed your stay and gave us 5/5. We look forward to seeing you again.Regards,Siddhesh ParabOperations Manager
Dear Heidi, Thank you for selecting Doubletree by Hilton Detroit Dearborn!We are glad you enjoyed your stay, and you gave us a perfect 5/5. We look forward to having you as our guest in future. Regards,Siddhesh Parab Operations Manager
I arrived around 2:pm and it was very very bad weather but the front desk will not check me and my family in because????? No reason and we have been traveling from Indianapolis to Dearborn 5 hours in the bad snowy weather
Mohammad
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 20, 2024
Dear Carmel,Thank you for sharing your concern with us.We would like to inform you that the hotel check-in is at 3:00pm and after. Thus, depending on the availability of rooms we may check you in early. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Dear Guangye,Thank you for sharing your concern with us.We are glad you enjoyed your stay with us. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
It’s a bit remote , not possible to walk downtown, with limited restaurants and shops in the area .
AZOUZ
Stayed 3 nights in Dec 2023
Response from Operations Manager on Jan 20, 2024
Dear Azouz,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
6/10 Okay
Larry
Nov 18, 2023
Liked: Staff & service
Stayed for three nights and room wasn’t cleaned once. Had problems with key card opening the door.
Larry
Stayed 3 nights in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Larry,Thank you for sharing your concern with us.We are sorry to hear about the concern. In future we will ensure that your room gets cleaned and also the key cards work. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Dear Dirk,Thank you for giving us a 10/10. We hope you have enjoyed your stay with us. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
8/10 Good
Verified traveler
Nov 13, 2023
Liked: Cleanliness, staff & service, room comfort
I did not like the knock at 9 am when house keeping then keyed in as I was getting to the door. Check in was disorganized. The staff was amazingly kind and the room was nice.
Verified traveler
Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Carmel,Thank you for sharing your concern with us.We will pass this feedback to the housekeeping team. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
8/10 Good
Emily
Nov 11, 2023
Emily
Stayed 1 night in Nov 2023
Response from Operations Manager on Jan 20, 2024
Dear Emily,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Dear Steve,Thank you for sharing your feedback with us. We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Dear Taisha,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Perfect accomodations , Great pool/hot tub, Great staff.
Best of all was free shuttle from airport and short rides locally,
This is my place whenever Im back in my old stompimg grounds!
Only advice would be to be stricter on parents and coaches control of their youth teams staying there.
Gary
Stayed 3 nights in Oct 2023
Response from Operations Manager on Jan 20, 2024
Dear Gary,Thank you for sharing your feedback with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Dear Mohammed,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Friendly staff. I’ve stayed here multiple times and will continue to comeback.
Verified traveler
Stayed 1 night in Oct 2023
Response from Operations Manager on Jan 20, 2024
Dear Sir,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
It’s a very clean property. I was impressed by the warmth welcome from everyone who works there. They want to help in any way they can. The director of security Imad was an amazing host. He makes sure every one is being helped. He went off his ways to help me find what I was looking for and waited for me until I found it. Awesome hotel with awesome staff. Will come again!!
Jamie
Stayed 3 nights in Sep 2023
Response from Operations Manager on Jan 20, 2024
Dear Jamie,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
Dear Chad,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
8/10 Good
JATIN
Traveled with family
Sep 25, 2023
Liked: Cleanliness, staff & service, amenities
The area was quiet and beautiful, not crowded so less traffic attached to highway, but somehow my GPS was not showing correct location of the Hotel Building, so move around sometime.
I did not like Bathroom design, especially the bathing area, due to design there was water accumulation outside bath area and which was irritating.
JATIN
Stayed 2 nights in Sep 2023
Response from Operations Manager on Jan 20, 2024
Dear Jatin,Thank you for sharing your concern with us.We can see you have rated us 4/5 due to the bathroom related concern. We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab
Dear Yvonne,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab
6/10 Okay
Bolanle
Traveled with group
Sep 13, 2023
It was okay. Hard to reach front desk and to get items like towels and extra bedsheets.
Check in time was starting at 3pm- we arrived at 2:50pm- room was still not ready at 5pm when we needed to leave to get to a Tigers game, very disappointed in that fact. Very slow check in and check out- too long of wait times even with 2 people ahead of us..
Well maintained property. Friendly staff who need more help on front desk. Had more at peak times but in morning check out, one staff alone managing customers & maintenance ppl by herself.
She managed well but I question the safety & expediency with only one ??
A very nice property. Was their bfast options?
Extremely clean, excellent warm Doubletree cookies handed to us at the front desk. Water bottles in room. Spacious rooms, not all crammed in. The staff was the best part. From the front desk to the cleaning staff…they were all great!
Nicole
Stayed 1 night in Aug 2023
Response from Operations Manager on Jan 20, 2024
Dear Nicole,Thank you for sharing your feedback with us.We can see you have rated us 5/5.We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab
The property grounds is well maintained, the hotel is very clean with a very nice ambiance.
The rooms are not cleaned daily and the bathroom was very dirty when I checked in. I had to clean it myself as the housekeeper had left for the day.
The lobby was nice but the hotel is poorly managed. I got there at 7 pm and the hallways were full of dirty towels from house cleaning still. The elevator doors had giant dings. The vending machines were out of soda on two floors with a broken card reader on the third. Wiggly wall outlets from poor installation etc. I wouldn't complain about any of it if the hotel was $100 per night, but for what I paid? Not impressed. The only highlight was the nice young lady at the front desk when I checked in. She did her job very well.
Parking lot needed repaving but so does everything in Michigan
Kendal
Stayed 2 nights in Jul 2023
Response from Operations Manager on Jan 20, 2024
Dear Kendal,Thank you for sharing your feedback with us.We can see you have rated us 5/5. We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab