Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very enjoyable stay

Posted Sep 24, 2014
The hotel was very nice. The bed and pillows supplied were very comfortable. A large window from floor to ceiling let in an abundance of light. The room appeared newly furnished. The bathroom was larger than average with a lot of counter top space and nice lighting. I would stay again for sure. The hotel did not have a complimentary breakfast. Room service and costs for breakfast items was a bit pricey.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Spacious and comfortable

Posted Sep 22, 2014
Check-in and check-out was quick. Rooms are spacious and comfortable, and the decor is updated. Toilet had a powerful flush. Water pressure in the shower was good. Complimentary toiletries were Crabtree & Evelyn - loved the lotion. We had control of the room temperature. Linens were comfy. There was a fridge in the room. Couldn't figure out how to use the alarm on the clock-radio to wake up to music. Opportunities: Staff was professional but lacked some warmth. Also, I requested a razor but I never got it. When we arrived, we found that one of the hand towels had a small hard stain on it, and the toilet seat had a touch of black stain on the bottom edge. It was very late and we were exhausted so I reported it the next morning. Front desk apologized and arranged to have the room cleaned. Apart from this, the overall experience was good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but not in best area

Posted Aug 31, 2014
Called the week before I was going to stay here to make sure they had a shuttle to get us downtown to a concert. I was told they had a complementary one but when we arrived and I asked what time the shuttle left they told me they didn't offer the shuttle anymore. Which was a little aggravating since that was the main reason I chose this hotel. we also ate supper at the restaurant there and was told we couldn't have sandwiches but as we were leaving we walked passed another table that was eating sandwiches. Just a few disappointing things. Also when we pulled into the parking lot the car next to us window had been smashed during an attempt to break into it at the liquor store down the road.
5 out of 5
Recommended
for Everyone
by A verified traveler from Johnstown, PA

Nice hotel minutes from Detroit

Posted Aug 27, 2014
Clean hotel, friendly staff, perfect location would definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from tillsonburg on

Great place

Posted Aug 25, 2014
The staff was amazing, clean room, nice lobby, will definitely be booking there our next visit to michigan
4 out of 5
Recommended
for Everyone
by A verified traveler from detroit mi

Would stay there again.

Posted Aug 25, 2014
The lobby was beautiful. The room was clean, bed was very comfortable. Air conditioning unit worked wonderfully. I would stay at this hotel again and would recommend it. Price was worth the room.
3 out of 5
Recommended
for Everyone
by A verified traveler from detroit

Posted Aug 25, 2014
Overall very nice stay. Our room had used towels in the bathroom when we got there and the toilet and sink both clogged easily. People were friendly and quick to respond however when we did have problems. They also called cabs for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Friendly staff, beautiful hotel. Had one problem with the sofa bed but staff was quick to correct issues. Our room was very clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Convenient and comfortable

Posted Aug 19, 2014
Pros: Warm cookies and comfy bed
Cons: We were pleased
Location: Convenient to Detroit.
Convenient to Detroit for a concert, but allow over an hour for the short drive due to traffic unless you go super early. Hotel staff was wonderful and helpful. Warm cookies for everyone in our party when we arrived. Bed was comfortable and fluffy with an assortment of pillows. Great workout room. About 4 treadmills and other equipment, with no one else using it when I was there. Indoor pool and jacuzzi were both nice and maintained. Coffee pot uses pods, worked well. Overall very pleased. We noticed they had security driving around all night around the hotel and parking lot. I felt safe here.
3 out of 5
by A verified traveler from Ortonville, MI

Not enough staff to handle the fully booked hotel

Posted Aug 18, 2014
Pros: Pool area had 2 hot tubs, which was nice. Restaurant in the hotel was very nice. The bed and linens were very comfortable.
Cons: Amount of staff/staff efficiency.
Location: Close to downtown Detroit and Dearborn. We visited Greenfield village and Pizzapapalis in Dearborn, before staying here.
The staff was very friendly, but it didn't seem like there were enough staff there to handle the requests of all of the people. We had requested a cot for our room 3 times, and never received one. We had to request towels for the pool area, since the towel rack was empty. The hallways on the 2nd floor smelled of smoke, the 2 phones in our room were both broken, the soda vending machine on the 2nd floor was broken/empty, and the channel guide in our room did not correspond with the channels on our TV.