Ratings based on 361 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler
ongoing lobby construction, phone troublePosted Aug 28, 2014
ongoing lobby construction a visual issue not noisy though, phone trouble was slow to get repaired
by A verified traveler from Birmingham
So terrible it was amazingPosted Aug 6, 2014
Pros: Leaving it
Cons: Well there's only 150 characters allowed on here so...
Location: There actually were a decent number of nice restaurants and apparently a big shopping mall near by, not worth it though.
Walked in and there was an inch of standing water all in the bathroom. Holes and stains EVERYWHERE on the carpet. Wallpaper was peeling and there were water stains down the walls. Trash can had not been emptied, but here's the kicker: suspicious red stains on the bedspread. I have pics, who wants them? Went to the front desk, the next room was honestly just as bad minus the standing water. Went to the front desk and just asked if I could please cancel the room. Desk agent was incredibly rude saying I was being picky and didn't warn them soon enough about the room... (what?!) He refunded my money and was rude during the process UNTIL... another group came down to complain, one about water leaking all over the floors and down the walls and another about the state of the rooms. Desk agent was fairly silent after that. I was not at all familiar with the different parts of Detroit, but those who aren't either should apparently be looking to stay away from Southfield and the southern areas around Detroit alltogether.
for Everyoneby A verified traveler from midland Michigan
Friendly servicePosted Jul 9, 2014
When we were leaving for the zoo they offered us bottle waters for our trip
for Personal Eventby DeeDee from Chicago
Surprised!Posted Jun 27, 2014 on Hotels.com
My last visit (Sept 2013) to Embassy Suites in Southfield was wonderful. However this last visit wasn't. I was surprised how dirty the room was at check-in. The previous guest had thrown spaghetti on the wall and I could see it when checked in. The towels in the bathroom were filthy. It was as if the same towel was used by the previous guest and was never changed. I'm not lying. We complained and was given another room which smelled really bad (REALLY BAD). The last room we took and decided to stay. I will comment that the front desk staff was very nice, professional and very very surprised of the condition that those rooms were in. It is because of them that the quality of hotel service is at a 3 and not 1. Unfortunately, I wont book this hotel again in the future.
by A verified traveler
Dirty dirty dirty dirty dirty room/bathroomPosted Jun 10, 2014
There was dirty and a ring in the bath tub. There was hair on the floor, bath tub and counter. The side vent was full of dust. The toilet had dirt. I was disgusted. We checked in late after driving 23 hours. We were exhausted. My husband had to clean the bathroom. (Glad I travel with Lysol). The towels he used were black after cleaning. I choose this hotel because of ratings. I was extremely disappointed. My husband is being stationed in Warren MI and this was our memorable experience. All I can say is I've never encountered such filth. The refrigerator was not cold and the room temp was not comfortable. I emailed customer service and no reply. Very disappointed!!!
Recommendedby Berit from Pasadena
Posted Jun 1, 2014 on Hotels.com
The staff was very polite and helpful. The rooms very clean, but a little worn. The beds was not made very well and I had to redo the bed making, dirty glasses not replaced, in all housekeeping needs an improvement
for Familiesby A verified traveler
Posted May 29, 2014 on Hotels.com
for Everyoneby A verified traveler
Embassy Suites Fan but not of this one...Posted May 29, 2014
Pros: Dining area was always cleaned, breakfast was great and very attentive staff.
Cons: Keep elevator cleaned, pick up room service trays, make sure all areas cleaned often
Older property, lobby area great but elevators windows were not cleaned, room service trays left out for long periods of time, had to change rooms because water was backing up in shower(yuck).
for Familiesby Amy from Medina, ohio
would definitely recommend!Posted May 27, 2014 on Hotels.com
One of the best hotel stays I've had in a long time. The rooms were clean, comfortable and well stocked. The lobby was clean, breakfast was wonderful, service was excellent. Only a couple of drawbacks; 1) the pool/hot tub capacity was not enforced. We ended up leaving the pool because there were too many bodies for it to be any fun. Also, mostly kids and only a couple of adults. Clearly, the wristband policy was not being monitored. 2) my 10 year old daughter went to the reception desk and asked for another room key (without my permission), and was given one. I didn't know who to be more upset with, my daughter or the desk clerk. I thought you had to show ID, anyone could've asked for a key to my room. Aside from those 2 things, our stay was great. I would stay here again, and I would recommend to friends and family.
for Business Travelersby Kb from farmington hills
Posted May 26, 2014 on Hotels.com
Sheets on sofa were not clean and sofa be was broken.