Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Extended Stay America Suites Detroit Madison Heights

2.5 out of 5
Extended Stay America Suites Detroit Madison Heights
32690 Stephenson Hwy, Madison Heights, MI

Reviews

6.8
Rating 10 - Excellent. 136 out of 541 reviews" "
Rating 8 - Good. 130 out of 541 reviews" "
Rating 6 - Okay. 120 out of 541 reviews" "
Rating 4 - Poor. 78 out of 541 reviews" "
Rating 2 - Terrible. 77 out of 541 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ebony

Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Lakisha

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
Staff was very rude messed up my payment for a week told me they could not accommodate me and my stay that I have to wait a week for my payment because they messed the stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Lakisha, We sincerely apologize for the inconvenience and frustration you experienced with us. This is not reflective of our usual standard of service, and we're sorry for any difficulties with your payment and the impact on your plans. We take your feedback seriously and will address this with our team to prevent similar incidents in the future. Thank you for your patience and understanding, and we hope you consider this an isolated instance and allow us a future opportunity to regain your trust.Sincerely,Hotel Management

10/10 Excellent

Angelina

Stayed 2 nights in Dec 2023

10/10 Excellent

Paid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rachael

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I didn't like the fact I had a room next to someone with a dog. It smelled bad and I woke up really sore
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Rachael, We're sorry to hear about your experience, and we understand the importance of providing a comfortable and pleasant stay. Please accept our apologies for any inconvenience caused by the smell and any disturbance from neighboring guests. Your feedback is valuable, and we'll use it to address the issues you mentioned. If there's anything specific you would like to share, or if there's a way we can make it right for you, please feel free to provide more details. We appreciate your input and hope to have the opportunity to improve your next stay.Sincerely,Hotel Management

2/10 Terrible

Dorothy

Business traveler
Disliked: Staff & service, property conditions & facilities
Seedy… found a man sitting on steps in stairwell zoning out on drugs of some sort… Toilet not working… rack falling off wall… these issues mended but not fixed… cards kept demagnetizing… couldn’t open door to room.. Mattress shot…broken cracked windows…kitchenette not supplied… you had to ask for everything… no stopper in sinks…auto door to enter motel not working… doors heavy of course and push back against you as you are trying to navigate large cases… just a lot little stuff that kept mounting and made it a not so pleasant stay… there nine days. Spend a bit more and stay at better place…. You constantly smell pot or something… ugh
Stayed 9 nights in Oct 2023
Response from Hotel Management on Nov 9, 2023
Dear Dorothy, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Terry

Stayed 1 night in Sep 2023

6/10 Okay

Barbie

Stayed 8 nights in Sep 2023

6/10 Okay

Kelley

Traveled with family
Stayed 1 night in Sep 2023

8/10 Good

Junifer

Traveled with partner
Liked: Cleanliness, amenities
Everything was ok
Stayed 1 night in Sep 2023

2/10 Terrible

Bob

Stayed 1 night in Sep 2023

10/10 Excellent

Keval

Liked: Cleanliness, property conditions & facilities
It’s very clean
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Dear Keval, Thank you for staying with us and sharing your experience with fellow travelers. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Wo Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Luther

Stayed 1 night in Aug 2023

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room fan a bit noisy
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Daniel, Thank you for being a valued guest and posting your comments. We are glad your overall experience was great, except for the noise of the fan in your room. Honest reviews such as yours help us continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Never even got to check in
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 29, 2023
Dear Thank you for choosing our hotel on your recent visit to the area. Although we did not know the issues, we were disappointed to read that we did not meet your expectations. We value every guest and want them to have the best experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 Excellent

Esmeralda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023

6/10 Okay

bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was ok except for a disturbance that occurred early June 8 that caused me to only get 3 hours of sleep I understand that was not the fault of the hotel but it caused my productivity to be bad the next day
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 11, 2023
Dear bruce, Thank you for sharing your experience with us. We are sorry that the disturbance during your recent stay impacted your sleep and productivity the following day. Although we cannot control external factors, we empathize with the inconvenience caused. We strive to provide a peaceful and comfortable environment for all our guests, and we apologize for any disruption during your stay. Our team is dedicated to addressing any issues promptly, ensuring that all guests have a restful experience. Your feedback is valuable to us, and we look forward to welcoming you back for a more peaceful and productive stay in the future.Sincerely, Hotel Management

6/10 Okay

Joseph

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Breakfast was a disappointment
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 9, 2023
Dear Joseph, We are grateful for having you as our guest. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our Brand leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

8/10 Good

Beverly

Liked: Staff & service, room comfort
It was okay; though I'll likely not stay again
The staff in the lobby were great. The bathroom tub faucet had a constant drip = waste of water. The dresser drawers were non-functioning and in dire need of replacing. There were absolutely no dishes, cups, silverware, paper plates, etc though a kitchen for cooking and storing food was there. Not sure why a kitchen is provided.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daron, Warren

Stayed 1 night in Jun 2023

6/10 Okay

Guoxiang

Traveled with family
Disliked: Staff & service
Bed
Stayed 2 nights in May 2023
Response from Hotel Management on Jun 2, 2023
Dear Guoxiang, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing. Sincerely,Hotel Management

6/10 Okay

Jessica

Traveled with partner
My hotel room wasn’t in the best condition. (Light didn’t work, chair dirty.) But it was okay. I could sleep well. Nice kitchen area.
Stayed 1 night in May 2023
Response from Hotel Management on May 25, 2023
Dear Jessica, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management

10/10 Excellent

Richard

Traveled with partner
Liked: Property conditions & facilities
It was easy to check in.
Stayed 1 night in May 2023
Response from Hotel Management on May 21, 2023
Dear Richard, Thank you for choosing Extended Stay America! Providing a homelike stay with outstanding service and accommodations is our top priority. Therefore, we are delighted you enjoyed your time with us. It was a pleasure to read you had a seamless check-in experience. We will certainly share your comments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management

10/10 Excellent

Pernell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and clean. The staff was great.
Stayed 1 night in May 2023

10/10 Excellent

Sharmella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love the extended stay
Stayed 2 nights in May 2023
Response from Hotel Management on May 19, 2023
Dear Sharmella, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Quameshia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Just real noisy
Stayed 1 night in May 2023
Response from Hotel Management on May 8, 2023
Dear Quameshia, Thank you for choosing us and sharing your evaluation. We always intend to satisfy our guests and consistently strive to deliver exceptional service. Therefore we are sorry to know your stay was impacted by noise disturbance. We wish this had been addressed with the front desk staff so we could have prevented this issue while you were here. We hope you will give us another chance to make it up to you on a future visit. Sincerely,Hotel Management

10/10 Excellent

Eni

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Professional & clean
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 21, 2023
Dear Steven, We appreciate you choosing us for your time in Detroit. We are so happy you thoroughly enjoyed your stay. Thank you for highlighting our seamless customer service and clean accommodations. We will share your comments with our team to recognize them for a job well done. We hope you will revisit Extended Stay America whenever you return to our area.Sincerely,Hotel Management

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Storm

Stayed 1 night in Mar 2023

10/10 Excellent

Juan Carlos

Stayed 1 night in Mar 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, you get what you pay for.
Stayed 5 nights in Mar 2023

6/10 Okay

David

Nothing and the check out staff was incompetent!
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 8, 2023
Dear David, Thank you for evaluating your visit to our hotel. Our main objective is to exceed our guest's expectations with every aspect of our hotel. Therefore, we are genuinely sorry for failing you, and we appreciate you informing us of this incident so we can address this appropriately. Please know that we will review your feedback with our team to ensure we are more diligent in serving our guests moving forward. We hope you will consider revisiting us when you return to the area so we can extend the impeccable experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Tara

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the bed and kitchen area. Rooms can always be more clean but not bad
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 8, 2023
Dear Tara, Thank you for sharing your excellent feedback with us. Our goal is to provide each guest with seamless service and exceptional accommodation. Therefore, we are delighted to know our hotel exceeded your expectations. We genuinely appreciate you highlighting the areas you enjoyed and how we can improve. Please know that we will continue working hard to deliver the perfect experience our guests should always expect from us. We hope you will revisit Extended Stay America whenever your travels bring you our way.Sincerely,Hotel Management

8/10 Good

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay
Stayed 2 nights in Feb 2023

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Broken bed
I had 2 queen beds and one of the bed frames was broken. I went and asked for a new room and they did nothing. So I wasn’t able to use my room fully.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 21, 2023
Dear Anthony, We are sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

2/10 Terrible

Franciso

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel does not have dishes upon request like advertised my 1st term smelled like cigarettes had to move to another room then had to be moved again because the toilet wasn't working had to wait A-day for dishes
Stayed 2 nights in Feb 2023
Response from Hotel Management on Feb 21, 2023
Dear Franciso, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management

6/10 Okay

meanna

Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property and staff were great.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 9, 2023
Dear Richard, Thank you for reviewing your recent stay at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Our staff will be delighted to hear that their efforts are appreciated. Thank you again for your kind review. We hope to host you again in the future.Sincerely,Hotel Management

10/10 Excellent

stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ibrahim

Stayed 2 nights in Jan 2023

2/10 Terrible

Brandy

Stayed 1 night in Dec 2022