Dear Alaba, Thank you for selecting Extended Stay America. Reading about your observations during your stay with us brings us joy. We aim for a great guest experience and look forward to hosting you and your family again on your next visit to our location.Sincerely,Hotel Management

Dear Akil, Thank you for reviewing our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Akil, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Chad, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Lara, We sincerely apologize for the unsatisfactory condition of your room. Your experience does not reflect the standards of cleanliness we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear James, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Chadia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Damon, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our location and staff service, and we certainly appreciate your kind comments about our cost-effectiveness. However, we hope you will accept our apologies regarding cleanliness. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Mike, We regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

Dear Travis, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Louis, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Mathew, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Detroit. Sincerely,Hotel Management

Dear TODD, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear John, Thank you for choosing us and sharing your experience. We are glad you had a great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns regarding [specifics] with the appropriate individuals to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Leslie, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear HALEEM, We apologize for the disappointing stay you had with us. Please accept our apology for the issue with the bathtub. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Also, regarding the cleanliness issue, our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management

Dear Kim, thank you for choosing Extended Stay America for your recent visit to the city. However, we have noted your comments about the breakfast choices and will share them with our concerned individuals. It is our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.SincerelyHotel Management

Dear Catherine, thank you for sharing your valuable feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, and experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Christina, we appreciate you sharing your feedback and apologize for the inconvenience you encountered with your reservation. We will review this incident with our team members to see what went wrong and how we can handle such situations better going forward. We hope to see you soon on our property to provide you with a seamless experience.Sincerely,Hotel Management

Dear Dawn, thank you for staying with us. We are sorry for the inconvenience you had with us. We hope you will accept our deepest apologies for the level of service you received from one of our staff. Please allow us to review the situation to see what went wrong. Meanwhile, please feel free to reach out to us at the front desk for any further queries. Thank you!Sincerely,Hotel Management

Dear JAMES, thank you for staying with us and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. It's glad to know you enjoyed most of your stay; however, we apologize for not meeting your expectations. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Thank you for recognizing the service provided by our front desk team, and we hope you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Management

Dear Tracy, thank you for being our guest. We will share your positive feedback with Eric, and this will bring a smile to his face. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management