Ratings based on 207 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Was OkPosted Sep 12, 2014
Pros: Comfortabel room
Cons: Gym facilities
Was Ok for people passing by Detroit, the room comfortable but gym facilities are very poor
Recommendedby Bob from Mission Viejo, CA
Close to DTW airport - clean and comfortable.Posted Jun 27, 2014 on Hotels.com
This was a good hotel for our quick trip to Detroit. Worked well for us as we arrived at 1:30 AM and had a return flight at 6 AM. Efficient shuttle to airport.
for Everyoneby djf773
Good experiencePosted May 13, 2014
We paid $100 for a king room (with taxes) and were very satisfied for the price. Indoor pool and hot tub facilities were VERY nice. Front desk staff at check in and check out could have been more welcoming or asked how everything was, but when we left the pool area (soaking wet and no ID with us) and realized we didn't have a key, the front desk staff were extremely nice and attentive. Nice room, bedding, toiletries. Left our car there for several hours the day we checked out because we carpooled downtown for a game- no problem.
for Personal Eventby Adam from NJ
hotel and staff falling apartPosted May 8, 2014 on Hotels.com
Hotel and staff have seen better days. Guest clerk (Sarah) made me come downstairs 5 TIMES at check-in while she failed to swipe the key-making machine correctly to let us in the door-- finally got a "sorry about that" on trip #5. Elevator, toilet, etc. had small malfunctions, and floor in hallway outside pool area was incredibly slippery. Not a single rollaway bed in the entire hotel-- understandable given small room sizes, but website should have prominently disclosed this.
Recommendedby Somdutta C from Indianapolis
Pleasant unexpected stayPosted Feb 27, 2014 on Hotels.com
I spent a night at this hotel thanks to Delta Airways' very disappointing service. I was very agitated and sad that I was not able to reach Dallas, TX in time on Valentine's Day. However the overnight stay at the hotel calmed me down. I felt rested the next morning.
Recommendedby A verified traveler
Posted Feb 20, 2014 on Hotels.com
by A verified traveler
DisappointingPosted Feb 13, 2014
The heater was so loud that whenever it kicked on and off it woke us up. Someone's old underware were hanging on the ironing board in the closet. Room service was terrible as they left our pizza boxes on the floor and empty water bottles that had been gathered up for them where they were. No help from the desk staff. Very very disappointing considering it is a Sheraton let alone any other hotel.
for Business Travelersby A verified traveler
stuck in Detroit, needed a clean hotelPosted Feb 3, 2014
had to spend the night in Detroit, booked this hotel last minute, it was very clean and comfortable. The hotel staff was very nice. Restaurant/bar downstairs was good too.
for Business Travelersby Rick Kaz from Columbia SC
Air Port HotelPosted Feb 2, 2014 on Hotels.com
I like the convenience of the hotel and the rate is great, it just needs some TLC. The elevators smell like mold, my room had not been swept there was a piece of a pretzel in the middle of the floor. The Bar/Grill is great and the food is good. I just stay there overnight to catch an early plan home.
for Everyoneby A verified traveler
Posted Jan 27, 2014