City view

Reviews of Hollywood Casino at Greektown

4 out of 5
Hollywood Casino at Greektown
1200 Saint Antoine St, Detroit, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 766 out of 1283 reviews" "
Rating 8 - Good. 243 out of 1283 reviews" "
Rating 6 - Okay. 136 out of 1283 reviews" "
Rating 4 - Poor. 73 out of 1283 reviews" "
Rating 2 - Terrible. 65 out of 1283 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sherri

Traveled with family
Liked: Amenities, property conditions & facilities
It was a nice property casino doesn’t seem to be updated much. But the rooms were very nice. We had a really good time.
Stayed 1 night in Mar 2024
Response from Briana on Mar 18, 2024
Thank you for your feedback. We hope to have you stay again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with lots of space
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 17, 2024
Thank you for your feedback. We hope to have you stay again soon!

10/10 Excellent

Tynae

Traveled with group
Liked: Amenities
I loved the hotel and stuff I'm definitely staying there again soon ! Thank u for a great stay
Stayed 2 nights in Mar 2024
Response from Chelsea on Mar 17, 2024
Thank you for your feedback. We hope to have you stay again soon!

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Briana on Mar 18, 2024
Thank you for your feedback!

10/10 Excellent

eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and newer rooms. A lot of restaurants to choose from.
Stayed 1 night in Mar 2024
Response from Briana on Mar 17, 2024
Thank you for your feedback!

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved this place.
Stayed 2 nights in Mar 2024
Response from Chelsea on Mar 15, 2024
Thank you for your feedback. We hope to have you as a guest soon again!

10/10 Excellent

Chantell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Jeff on Mar 14, 2024
Thank you for your review! We are glad you enjoyed your stay with us! Please come back soon!

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 13, 2024
Thank you for your feedback!

10/10 Excellent

Jermaine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 12, 2024
Thanks for your feedback! We're glad you had a great stay.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again had a lovable time
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 12, 2024
Thank you for your feedback! We hope to have you as a guest again soon!

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 12, 2024
Thanks for your feedback!

6/10 Okay

Johnny

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Total price for a one night stay is over priced! thin walls and no microwave
Stayed 1 night in Mar 2024
Response from Jeff on Mar 11, 2024
Thank you for you review! We will take your comments into consideration as we strive to improve forward.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 12, 2024
Thank you for your feedback! We hope to have you as a guest again soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🔥
Stayed 1 night in Mar 2024
Response from Jeff on Mar 10, 2024
Thank you for your response! We are glad to hear you enjoyed your stay with us! Please don't hesitate to come back again!

2/10 Terrible

renee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The lady checking us in was rude as hell… rooms were small… the coffee machine and the heat were not working . We were so hungry all the restaurants closed at 11 pm and no room service !! At a 24 hour casino 😡😡😡😡😡😡😡
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 10, 2024
Thank you for your feedback, Renee! We apologize that you felt you had not received excellent service at check-in, and I will address that with our team. We are always happy to fix any issues such as heat or malfunctioning coffee makers when they are reported. The casino restaurants do close by 11pm on weeknights, but our Grab & Go market and hotel market are open all night.

10/10 Excellent

julisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fun area with close restaurants.
Stayed 3 nights in Feb 2024
Response from Alyssa on Mar 6, 2024
Thanks for staying with us! We appreciate you sharing your feedback and are so glad you enjoyed your stay.

10/10 Excellent

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Clean. We haven’t been in many years and we love the updates. Rooms are newly designed. So nice.
Stayed 1 night in Mar 2024
Response from Chelsea on Mar 4, 2024
Thank you for your feedback! We hope to have you as a guest again soon.

8/10 Good

terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower water was very cold When we checked in our room cards did not open the room. We had to go all the way back down to check in this was very inconvenient.
Stayed 2 nights in Feb 2024
Response from Chelsea on Mar 3, 2024
Thank you for your feedback. We do apologize for the water issues and will address the correct department about this.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chelsea on Mar 4, 2024
Thank you for your feedback!

10/10 Excellent

kevin, southlyon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great afternoon and evening.
Stayed 1 night in Feb 2024
Response from Briana on Mar 2, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Salimah

Stayed 4 nights in Feb 2024
Response from Chelsea on Mar 3, 2024
Thank you for your feedback. May we ask what were any issues with your stay?

10/10 Excellent

Becky

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chelsea on Mar 3, 2024
Thank you for your feedback! We hope to have you as a guest again soon.

10/10 Excellent

keith

Stayed 2 nights in Feb 2024
Response from Chelsea on Mar 3, 2024
Thank you for your feedback! We hope to have you as a guest again soon.

10/10 Excellent

Twone

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 1 night in Feb 2024
Response from Briana on Mar 1, 2024
Thank you for your feedback!

6/10 Okay

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Briana on Mar 1, 2024
Thank you for your feedback!

10/10 Excellent

Juston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 28, 2024
Thank you for your feedback. We hope to have you stay with us again!

10/10 Excellent

Brittanie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful I had a good experience and I plan on going back
Response from Briana on Feb 25, 2024
Thank you for your feedback!

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Briana on Feb 25, 2024
Thank you for your feedback!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, walking distance to many poi
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 24, 2024
Thank you for your feedback! We hope to have you stay again soon.

6/10 Okay

Shelby

The hotel was very basic but the location makes up for it. Some staff were fantastic (bell hops) but check-in was not a great experience. Staff was short and seemed very annoyed with assisting us.
Stayed 1 night in Feb 2024
Response from Jeff on Feb 24, 2024
Thank you for your review! We appreciate your honesty of your experience and will investigate this moving forward. We hope you choose HollyWood @ Greektown Casino Hotel as your place to stay in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jeff on Feb 24, 2024
We appreciate your review! Thank you for choosing HollyWood @ Greektown Casino Hotel as your place of stay. We hope you comeback again!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small was kind of small for the money, but it was nice and clean with a great view of the city .
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 22, 2024
Thanks so much for staying with us! We appreciate your feedback and are glad you had a great stay.

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 22, 2024
Thank you for your feedback!

10/10 Excellent

Pari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and efficient and we felt very comfortable going between the hotel and casino
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 21, 2024
Thanks for staying with us, Pari! We appreciate your feedback and are so glad you had a pleasant stay. We hope you visit again soon.

6/10 Okay

Kathleen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room reeked
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 20, 2024
Thank you for your feedback! May we ask what all was wrong with the room?

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy 0.7 mile walk to the Huntington Convention Center
Stayed 2 nights in Feb 2024
Response from Chelsea on Feb 20, 2024
Thank you for your feedback! We hope to see you soon.

2/10 Terrible

Mary

Traveled with family
Disliked: Staff & service, amenities
Long lines at check in and luggage hold
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 20, 2024
Thank you for your feedback, Mary! On your arrival date, we had some unprecedented issues with our system that affected our check-in process and caused long lines during peak times. We apologize for your inconvenience and hope you will give us another chance!

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 20, 2024
Thank you for your feedback! We hoe to see you soon.

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean, stains on the bed. Steamer didn’t work and we called two days in a row to get a new one and it never came. I will not return to this hotel.
Stayed 2 nights in Feb 2024
Response from Chelsea on Feb 20, 2024
Hello, Kristen please check your email in reference to your experience.

8/10 Good

Chelyan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice, our room was clean and we had a great view of the city. However, the water in the shower got warm, but not hot. I was ready for a nice hot shower but was very let down. Also, the walls are so thin, you can hear EVERYTHING your neighbors are doing.
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 19, 2024
Thank you for your feedback! We will address the correct departments regarding these issues.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff polite, knowledgeable, friendly, and patient. The beds were comfortable. The hotel was close to restaurants and the people mover. We enjoy this weekend every year and we had had some bad experiences at other hotels. The stay at this hotel added to enjoyment of this weekend. We will be back.
Stayed 2 nights in Feb 2024
Response from Chelsea on Feb 19, 2024
Thank you for your feedback! We are so pleased to hear that you enjoyed your weekend with us. We hope to see you soon again.

8/10 Good

JESSICA

Traveled with partner
Liked: Cleanliness, staff & service
No hot water for a shower at 10am, no fitted sheet on the bed. Staff was nice, but the check in process was a bit long.
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 18, 2024
Thank you for your feedback, we apologize for the inconvenience. We will address these issues with the correct departments involved.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed the view from the 30th floor, the very comfortable bed and easy access to our theater and restaurants!
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 18, 2024
Thank you for your feedback! We are so pleased to know your enjoyed your stay.

4/10 Poor

Raushanah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 15, 2024
Thank you for your feedback! What could we have done better during your stay?

10/10 Excellent

Masato

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel with a small casino.
Stayed 2 nights in Feb 2024
Response from Jeff on Feb 15, 2024
We appreciate your feedback! Thank you for choosing HollyWood @ Greektown Casino Hotel. We hope you come back again!

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atmosphere and always something to do.
Stayed 2 nights in Jan 2024
Response from Alyssa on Feb 13, 2024
Thanks for your feedback! We're so glad you enjoyed visiting downtown Detroit & Hollywood Greektown!

10/10 Excellent

Michael, Freeland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Feb 2024
Response from Jeff on Feb 12, 2024
Thank you for your feedback! We are glad you enjoyed your stay with us, please come back again!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 8, 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very pleasant stay. No complaints. Downtown eateries were close by and enjoyable. I would not hesitate to stay here again.
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 8, 2024
Thanks for staying with us, James! We appreciate your feedback and are so glad you enjoyed visiting downtown Detroit and Hollywood Greektown!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was fun to catch drink and relax. Clean and excellent staff
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 6, 2024
Thank you for your feedback! We're so glad you enjoyed your stay!