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The lady checking us in was rude as hell… rooms were small… the coffee machine and the heat were not working . We were so hungry all the restaurants closed at 11 pm and no room service !! At a 24 hour casino 😡😡😡😡😡😡😡
renee
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 10, 2024
Thank you for your feedback, Renee! We apologize that you felt you had not received excellent service at check-in, and I will address that with our team. We are always happy to fix any issues such as heat or malfunctioning coffee makers when they are reported. The casino restaurants do close by 11pm on weeknights, but our Grab & Go market and hotel market are open all night.
The shower water was very cold
When we checked in our room cards did not open the room. We had to go all the way back down to check in this was very inconvenient.
terry
Stayed 2 nights in Feb 2024
Response from Chelsea on Mar 3, 2024
Thank you for your feedback. We do apologize for the water issues and will address the correct department about this.
Thank you for your feedback! We hope to have you stay again soon.
6/10 Okay
Shelby
Feb 23, 2024
The hotel was very basic but the location makes up for it. Some staff were fantastic (bell hops) but check-in was not a great experience. Staff was short and seemed very annoyed with assisting us.
Shelby
Stayed 1 night in Feb 2024
Response from Jeff on Feb 24, 2024
Thank you for your review! We appreciate your honesty of your experience and will investigate this moving forward. We hope you choose HollyWood @ Greektown Casino Hotel as your place to stay in the future.
It was an easy 0.7 mile walk to the Huntington Convention Center
David
Stayed 2 nights in Feb 2024
Response from Chelsea on Feb 20, 2024
Thank you for your feedback! We hope to see you soon.
2/10 Terrible
Mary
Traveled with family
Feb 19, 2024
Disliked: Staff & service, amenities
Long lines at check in and luggage hold
Mary
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 20, 2024
Thank you for your feedback, Mary! On your arrival date, we had some unprecedented issues with our system that affected our check-in process and caused long lines during peak times. We apologize for your inconvenience and hope you will give us another chance!
Room was not clean, stains on the bed. Steamer didn’t work and we called two days in a row to get a new one and it never came. I will not return to this hotel.
Kristen
Stayed 2 nights in Feb 2024
Response from Chelsea on Feb 20, 2024
Hello, Kristen please check your email in reference to your experience.
Our stay was nice, our room was clean and we had a great view of the city. However, the water in the shower got warm, but not hot. I was ready for a nice hot shower but was very let down. Also, the walls are so thin, you can hear EVERYTHING your neighbors are doing.
Chelyan
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 19, 2024
Thank you for your feedback! We will address the correct departments regarding these issues.
We found the staff polite, knowledgeable, friendly, and patient. The beds were comfortable. The hotel was close to restaurants and the people mover. We enjoy this weekend every year and we had had some bad experiences at other hotels. The stay at this hotel added to enjoyment of this weekend. We will be back.
William
Stayed 2 nights in Feb 2024
Response from Chelsea on Feb 19, 2024
Thank you for your feedback! We are so pleased to hear that you enjoyed your weekend with us. We hope to see you soon again.
8/10 Good
JESSICA
Traveled with partner
Feb 17, 2024
Liked: Cleanliness, staff & service
No hot water for a shower at 10am, no fitted sheet on the bed. Staff was nice, but the check in process was a bit long.
JESSICA
Stayed 1 night in Feb 2024
Response from Chelsea on Feb 18, 2024
Thank you for your feedback, we apologize for the inconvenience. We will address these issues with the correct departments involved.