I booked this hotel last minute after looking at the reviews of a different hotel I had booked. Very glad I did. Front desk staff were kind and courteous even after dealing with other guests booking issues (hotel was sold out and online reservation sites were still allowing people to book that same day, thank goodness I booked the day before) bottled water and snacks were given to me and my son at check in. When we came back from the Jason Mraz concert, my son ended up feeling nauseated. The over night desk staff offered a diet or regular coke to try to settle his stomach as the vending machine that had ginger ale was having issues with its card reader. Over all, will definitely stay here again.