Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom south carolina

pleasing stay

Posted Apr 20, 2015
Pros: I love the spacious suites
Cons: I would make sure the workers are cleaning and inspecting the room better during the customer stay.
Location: It is in a very good area and it easy to found your way around the area if you not from the area.
The motel was in fair condition the room suite was very large and room for 5 people, I found the room to be in good condition there was one noticeable spot on the carpet .But it was clean the water pressure on the 3 floor was a little low in the bath room, was not flushing as fast as it should. I found the area very pleasant and the motel staff was very helpful in answer all our question but I did see the cleaning staff that much I did not see them change the linen but they would supply you with any thing that was need in the room. I will stay there again if I am there In the area again. And also the agent that book the room need to advise customer that the motel also want a deposit on the room even though the room was paid for in advance. It would help to let the customer know upon arrive and checking in the motel still want to hold a deposit of $100.00 and it will be return at check out time. And also customer need know that deposit will not be return until check out time and if you do not put in for an early check out time you will have to wait until the staff come In the morning before you can check out and get your money back if you paid the deposit by cash.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Troy, Mi

the tub drain was extremely slow while showering

Posted Apr 20, 2015
Pros: the kitchen and the second floor, allowed more privacy for the penthouse.
Cons: I would improve the theromastste for the heat and I would fix the drain, the hotwater heater, and i would not put the second floor bed on another wall
Location: we were down the street from our church, whole food market, mall.
the room was clean and comfortable, but it was hard to regulate the heat because the thermostat was out dated. and while taking shower the drain was extremely slow so the water was filling up while taking a shower. The water ran out of hot water after one shower so the rest of us experienced extremely cold water ; so we could not take a shower. The staff was friendly
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids

Posted Apr 18, 2015
The only downfall was the bathroom tub did not have a stopper, and the shower curtain rob was loose so the curtain kept coming open while trying to shower.
3 out of 5
by A verified traveler

NIce but..

Posted Apr 16, 2015
Pros: The bed
Cons: More personnel in reception, had to wait until the lady finished some reservation over the phone
Location: Great
Excellent bed, terrible, terrible food. Not enough food, if you do not go early, you will only have apples and juice
3 out of 5
by A verified travelerfrom Cincinnati

Posted Mar 23, 2015
Sheet would not stay on bed, towels were thin and terrible, heat/AC was noisy
3 out of 5
by A verified travelerfrom Grand Rapids

Used to be great now going down hill

Posted Mar 23, 2015
I used to stay here all the time but the service and room standards have depleted. Our room didn't have a working phone, trash on the lawns, lamp broken, stains on the furnature, toiletries seals were broke and the slowest front desk ever. Plus they now require a "$100 hold incase you trash the place" which was a quote by the front desk person. We were frequent customers, once every 2-3 months we'd stay here for the past 2 years but now...I think we'll find a new place to stay in the area. Disappointing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom The Villages, FL

Very nice place close to the Palace.

Posted Mar 8, 2015
Pros: Very helpful and friendily staff
Location: We were at the Palace for State Wrestling Final. Excellent restaurants close by as well.
Staff was very helpful and the room was excellent. Clean and warm. Breakfast was also excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2015
Pros: Food
Cons: Reception/Hospitality
Location: Good location
Good place Good food Good location I recommend to others
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Choice

Posted Jan 28, 2015
Very roomy clean and comfortable. Although I was only a guest for a couple of days I found this would be an Excellent choice for an extended stay Has my greatest recommendation for comfort cleanliness and value
3 out of 5
Recommended
for Business Travelers
by Tanujfrom Bellevue

business stay at Hawthorne

Posted Jan 25, 2015 on Hotels.com
Hotel is a good option to stay foit short visits. Comfortable stay, complimentary dinner is a plus.