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Reviews of Embassy Suites by Hilton Auburn Hills

3.5 out of 5
Embassy Suites by Hilton Auburn Hills
2300 Featherstone Rd, Auburn Hills, MI

Reviews

7.4

Good

Rating 10 - Excellent. 375 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica E

Traveled with family and small children, Traveled with family
I asked for a manager and was told one was not available. I asked for a refund. Our room although spacious and with a comfortable king size bed had a toilet that didn’t work (maintenance came and plunged it but it remained barely usable), one towel for 4 people (took forever to get more sent to us), an uncleaned pull-out with leaking vape in it, the pool down for maintenance which was not advertised on Expedia and a restaurant that was not what it was advertised as—we were told they were severely understaffed so we had to leave the hotel to eat all of our meals… Staff wasn’t the friendliest and overall I was just horrified to spend so much money for a Hilton, especially being an Honors member, and have such little for that money. I truly believe we deserve at least a partial refund for such a disappointing stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
I'm truly sorry for your inconvenience, we are not understaffed. I'm sorry that the staff caused you to feel you had to go out for dinner, and unfortunately I found no vape pen in the room but I apologize if you found such an item left behind as that is not the norm. I truly am sorry for not meeting your expectations and we hope you come again.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful time here. I liked it so much I signed up for the Hilton benefits. I would highly recommend.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for the great feedback and we hope you return soon.

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The breakfast was amazing and the coffee. It is really dirty. Under the beds had a layer of dust. The lamp shades were ripped and stained. The bedside drawer was very dirty. I figured for he amount you have to pay to stay it should be decent at least. I did like the rooms had a separate living room area than the bedroom so it you have kids it would be perfect but I was pleased with he stay wish I woul have stayed somewhere else for sure.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for staying with us

10/10 Excellent

Paula Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and accommodating, kitchen staff was amazing , I would stay again in a heartbeat, but the pool needed to be warmer. I called ahead about the pool being heated and it was not, that was disappointing and the hot tub was merely warm
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for the positive review and please come again soon

4/10 Poor

Tiffany

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Not enough staff for Continental breakfast. Items were missing and the omelette bar took a long time. We ended up getting breakfast the last morning. We were there. The paint is peeling above the pool and there were only four chairs available for sitting when there were about 30 people in the pool and around it, the TV did not work in both of our rooms. We called to get service and no one ever came to either of our rooms. When I needed silverware for our delivery order, I called down and could not get through to dining services. The front desk transferred me twice and it just rang And no one ever picked up.
Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Thank you for your feedback and we hope you come again soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Thank you for the positive review and please come again soon.

10/10 Excellent

yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Thank you for the positive review and please come again soon

4/10 Poor

Yolonda, Summerville

Traveled with family
Liked: Cleanliness, staff & service, amenities
We have stayed at this location many times over the past 5 years. There were so many local people staying at the hotel with small children to use the pool. The weekend was full of children running around unattended. These were definitely not business or vacationing patrons. Food was running out at breakfast. We will never stay there again. When we visit family again in Pontiac, we will definitely find another hotel. Also the front desk clerk was not at the desk, she was in her car in the covered drive up, smoking a cigarette.
Stayed 3 nights in Mar 2024

2/10 Terrible

Margie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented 2 rooms and both were nasty spots all over the floor. My son and his family had to move 3 different times due to rooms. I will never stay at this hotel again. I am asking for a full refund I left a complaint at the hotel and they said it is already approved once y’all call. This hotel is absolutely disgustingly nasty and i have photos to show
Stayed 2 nights in Mar 2024

6/10 Okay

Shermorrow

Traveled with family and small children, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
No pull out bed in suite didn’t get accommodated until 11pm. Was told I was getting a rollaway but they don’t have those. I’m pregnant and had to sleep on couch. They did give me an extra room but this was after 11pm.
Stayed 1 night in Mar 2024

6/10 Okay

Stella

Traveled with partner
Property was average no complaints
Stayed 1 night in Mar 2024

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Gregg

Stayed 4 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the lobby was awesome. The front desk staff was kind
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 15, 2024
Thank you for the positive review and please come again soon

8/10 Good

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice place to stay. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Thank you for the positive review and please come again soon

2/10 Terrible

Colleen

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself is run down, the rooms are not clean. The lady at the front desk was very nice and so were the staff that I talked to. But this is far, far from a 4 star hotel.
Stayed 1 night in Mar 2024

8/10 Good

Kawai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our pull out couch did not work properly they accommodated us with a roll in bed.
Stayed 1 night in Mar 2024

4/10 Poor

Randi

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here as we were taking the kids to Legoland and Sea Life aquarium for a mini-vacation for spring break. But it was overall not a good experience. Plates were all filthy at breakfast every morning. The food was almost not edible. Housekeeping was supposed to come to our room daily and never did not once during our 3 night stay. We had to BEG multiple times to get towels and conditioner and GARBAGE BAGS. we only got towels and not even enough for what we asked for, never once got conditioner. We ended up being given ONE garbage bag after asking more than 3 times. Futon pull out couch was broken which apparently is a known issue in multiple rooms upon speaking with front desk and other guests at the same time. The heat barely worked in our room unless it was cranked all the way to 80° or higher. There was huge red stains all over the carpets. The hot tub was also down during our stay when we were told it would be fixed before we left. Unfortunately due to all of this, we will not be returning.
Stayed 3 nights in Mar 2024

2/10 Terrible

mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Margaret

Business traveler
Disliked: Amenities, property conditions & facilities
This property is dated. The rooms all open into an open courtyard which is very noisy. My room was across from the elevator and I could hear it all night and day.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Margaret:Thank you for staying with us and I apologize that the property is not up to Hilton Standards. We recognize this and are in the process of preparing for some renovations. Thank you again for staying with us.

4/10 Poor

Ashley

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool area is rundown, ceiling paint is pealing and looks terrible. No pool towels available. Room keys stopped working. Unable to bring any of your own food or drink.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
We are aware of the pool ceiling which is scheduled to be repaired April 5th through the 12th. We do not allow food and drink in our Food and Beverage area's as that is our Restaurant area and you can't take outside food into any restaurant.

4/10 Poor

Paula

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool should have been closed! Cold murky water. The whole reason we went was for our grandkids to swim. Ceiling is as peeling so bad chunks of paint was all over the tile floor and probably what made the pool murky. Staff was very nice, breakfast buffet and room were good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for staying with us and I apologize that the property is not up to Hilton Standards. We recognize this and are in the process of preparing for the pool ceiling repair from April 5th through the 12th. Thank you again for staying with us.

8/10 Good

Shane

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for the great review and we hope you come again soon.

8/10 Good

Donald

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for the great review and we hope you come again soon.

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Thank you for the positive review and please come again soon

6/10 Okay

Raied

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Breakfast was basically the omelet. When any of the fruits is finished, they don't replenish. Cream cheese was strawberry flavor (no plain) for three consecutive days. On Monday, they didn't have any fruits at 7 Am and upon request they brought two oranges. Mattresses on beds and in sofa beds are old and sunked in. Staff are wonderful, they offered to change room or a roll away bed free of charge. I love staying in Embassy Suites when available, thus, I hope that this location does some updating for the mattresses and definitely take care of making the Breakfast (which is the signature of Embassy Suites be looking good again.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
I'm sorry you did not get the full Breakfast experience you were looking for. We replenish our Breakfast Buffet up until the final ten minutes of Breakfast and then do cooked to order so we do not have to throw away full pans of food uneaten. Our mattresses are less than two years old so I sorry if yours felt uncomfortable to you as this is not a complaint we typically have. Depite these challenges I do apologize and hope you come stay with us again.

2/10 Terrible

Andrea

The hotel was oversold
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Sometimes being a great Hotel and being Popular causes oversells. I am sorry if that happened to you and you were not able to book a room with us. I do invite you to come again and I hope you have a wonderful experience with us.

8/10 Good

kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was clean quiet. Good breakfast first dya second day not as good. They were out of milk and asked for said did not recieve supplies yet. Also when asking for tea said what was out was all they had. Then a few minutes later all of sudden there was now breakfast tea available.
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Our trucks do arrive daily for our Buffet and I'm sorry that we disappointed you. Thank you again for your business.

10/10 Excellent

Gary

Liked: Amenities
Really enjoyed the stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you so much for staying with us and we hope you come again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Nice hotel for the price.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you so much for the kind review and we hope you come again soon.

4/10 Poor

Amanda

The hotel is beautiful it’s self but the pool area is dirty overflowing kids out of control no parents or staff watching them at the pool kids jumping n throwing each other into the pool where I was hit said please stop and the kids called their parents try to jump me so I just left I spent 600$ just to be disrespected the whole weekend
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
I'm sorry you did not have the best experience. We do not watch the children as our expectation is that the parents monitor their children. The pool is extremely popular so I apologize that it was so busy and we hope you come again soon.

8/10 Good

Shae

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool area has the ceiling literally falling down and paint peeling off the walls. Pizza and food was all over the hallways. Our room had red stains on the floor, heater panel was dirty and removed laying on the floor. Hotel must have been hosting a school event, kids running around wild.
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Thank you for the positive review and please come again soon

4/10 Poor

Leondra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had see through curtains and I was on the ground floor so people in the parking lot could see inside. I could hear through the walls, my room did not have an iron and when I requested one and extra towels no one brought them to the room.
Stayed 1 night in Feb 2024

6/10 Okay

KRISTA

Traveled with family
Liked: Staff & service
My family and I stayed in 2 of the king suites. Rooms were ok, but definitely could be updated. They did let us check in early, so that was nice. There wasn’t any sheets/blankets for the pull out, so I had to call twice to get them. The tv remote in the living room didn't work. We ate at the restaurant and it was ok. My husband’s chicken was very pink, and the waiter laughed and took it back. (So he had to eat about 15-20 mins after everyone else). What was really bad was the teens/kids running the halls bouncing off walls until 4 am. There was a full on adult LOUD fight in the halls at 3 am (lasted about 20 mins) that woke us all up. (With the the open space in the middle of the hotel, I’m sure EVERYONE heard it.) We will probably find another place to stay next time we are in the area, unfortunately.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
I sorry that you did not enjoy your stay and we are working on updates to our property. Kids do love our Hotel as we are a great place for families with our open spaces. We hope you come back when its a little quieter for a more positive experience.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you for the 5 out of 5 review and we hope you come again soon.

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Amber:Thank you for staying with us and I hope we make it special the next time you visit.

8/10 Good

Teresa

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Embassy Suites, Auburn Hills
The entire staff was very friendly & nice to deal with. Room was nice, the only negative I really can say is the hotel is in need of updating/some minor repairs, i.e. painting etc.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for the feedback and we are working on updating.

6/10 Okay

Alex

Traveled with family
Disliked: Staff & service
Ok
Hotel was ok but front desk was lacking.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 18, 2024
I'm sorry you felt that the service standard was not there and I will review your comments with the Front Desk to improve our service. Thank you.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jan 30, 2024
Thank you for the 5 out of 5 rating and we hope you come again soon.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for staying with us

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally shocked!!!
I love staying here but I was put off bcuz the room was airy and didnt hold no heat. It was very cold. I dont know if it was bcuz it was a corner room or what.... Also I tried to order room service only to be told the fryer was broken. I find this hard to believe and unacceptable that a multi-million dollar business doesn't have a backup plan for frying food. Totally unacceptable and I was embarrassed because I told my wife you would love this place...Needless to say she didnt!
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 30, 2024
I am truly sorry. We did have a backup plan. We bought a new one. I hope you stay again soon despite the fryer going down for one day.

2/10 Terrible

Jomario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
I'm sorry you did not enjoy your stay, please let me know how we can be and do better.

2/10 Terrible

Dwayne

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were swearing amongst their selfs. My kids and I could hear them from 20 ft away walking bye.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 30, 2024
This is definitely unacceptable and not the norm. I am truly sorry and I will train our staff better. Thank you for staying with us.

4/10 Poor

Samantha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Everything was so old and outdated. Elevator didn’t work from the 5th floor to go down. Had to call front desk every time we needed to go downstairs. Breakfast was garbage - cold hard everything. Pop machine only had water in it. Vending machine didn’t accept dollar bills. Pool was closed even though it said it was open - closed for “cleaning” front desk said but nobody was cleaning anything. Heat didn’t work in our room so it was ice cold the whole night. Staff was not friendly at all. There’s a reason why nobody was staying there. Just do yourself a favor and book somewhere else. We won’t return. What a joke.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 7, 2024
I'm sorry you did not have the best experience and we hope you return again to make a better first impression.

8/10 Good

Floyd

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 30, 2024
Thank you for the 4 out of 5 rating and we hope you come again soon.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for your kind review and see you soon.

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Staff & service
Hotel bad experience
Stayed 1 night in Dec 2023
Response from GM on Feb 5, 2024
I'm sorry you had a bad experience. Can you reach out to me and tell me about it.

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lady was very friendly and kind. Rooms are clean and large. Kids loved pool. Breakfast is awesome!! We would stay here again :)
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for your kind review and we hope you come back soon.

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red stains on floor, hallways and rooms smelled very strongly of marijuana. Filthy pool area and extremely murky hot tub. Service for dinner was an absolute joke. Never returning.
Stayed 1 night in Dec 2023
Response from GM on Jan 7, 2024
I'm sorry you did not enjoy your stay. We do have to close the pool at times to clear it up and clean as it is so popular. Thank you again for staying with us.

10/10 Excellent

Eunice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, clean and elegant environment. Room very spacious. Breakfast selection is great!
Stayed 5 nights in Dec 2023
Response from GM on Jan 5, 2024
Thank you for your kind review and we hope you come back soon.