Ratings based on 378 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

Beautiful hotel

Posted Nov 24, 2014
Pros: Updated, clean and well presented. Nice room setups.
Cons: The bed quality
Location: Good location 5 miles to the Palace for a concert
Everything about our stay was excellent except.... The beds! The beds were horrible! VERY soft and cheap. My husband and I kept getting sucked down into the middle. When he rolled over on his side, I was up in the air! You couldn't sit on the edge of the end of the bed because the mattress popped up in the air! We are not big people, just average. The kids had the same problem with their beds. For a nice hotel these beds were a big disappointment. Not sure if we'd choose it again if we needed good sleep.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flint, MI

Posted Nov 13, 2014
Good experience with the staff. Only "issue" was that our particular room had an issue with the locking mechanism but other than that the experience was perfect. And since it was during the day, there was little foot traffic which made it more relaxing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Near Palace

Posted Nov 10, 2014
Very nice facilities. Workout area limited. Room and staff were good. I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, ontario

Wedding

Posted Nov 8, 2014
Location: Went to Great Lakes Crossing which was about 10 min away.
Came for a wedding and the hotel staff treated us very well. The breakfast waiters were very slow, but I don't think they were expecting such a huge crowd in the morning. Probably 30 at one time. The bar was very well run and kept the drinks flowing. Lol I would definetly return to that hotel if I am ever around that area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Posted Nov 6, 2014
The hotel is beautiful. The pool is on the small size, and was cold to swim in. We loved the suite very much.
4 out of 5
Recommended
for Everyone
by A verified traveler

My Michigan stay

Posted Oct 6, 2014
Pros: The centre court was wonderful
Cons: The room could have been made up after the first night
Location: Mainly industrial , Across the road from Pontiac Statium. Near Hwy 59 and 75.
I came to Michigan to take a weekend to get away from my busy life and had looked forward to a couple nights away from home. Overall the stay was positive . The hotel was in good shape and the main lobby / eating area was very different with it's main large indoor court yard.The food that we eat ( only breakfast ) was tasty and met my expectations. Service the first morning was horrible but they seemed to be short staffed and the problem was fixed for the second morning. I missed not having a free breakfast. Would have made the stay fantastic. The only problem that we did have was that our room did not get made up after our first night. It would have been nice to have clean towels and the bed made. I guess it was just like at home ( HaHa ). The local road construction did cause a little problem getting to the hotel the first night. We figured out the other driving options the next morning and all worked out fine. Overall the stay was a positive one.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great Hotel

Posted Oct 5, 2014
Clean, reasonably priced, good proximity to events, great gym that is well maintained with lots of equipment, modern set-up, friendly staff - highly reccomended
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wichita, KS

Very nice hotel, highly recommended!

Posted Sep 27, 2014
Close to perfection! The only negative I have, which may have just been my suite only, was that the room was cool (70 degrees to be exact, which cool to me.).The warmest I could get the it to was 73 degrees. I would definitely stay here again, in a different suite however.
3 out of 5
by A verified traveler

Didn't leave very happy!

Posted Sep 15, 2014
Pros: I like the Shuttle bus driver that took us to the mall. They should have a shuttle that goes to the Palace of Auburn Hills.
Cons: Better communication regarding what you receive when staying on the Executive Floor. We were eligible for free breakfast everyday but no one told us
My sister & I stayed here for the Oprah's Life You Want Weekend which was at The Palace of Auburn Hills. We were on the 5th floor (Executive). The room stayed extremely warm and we could not get the temp to go down. Also, no one told us that we could have complimentary breakfast in the Executive Guest Lounge Area Mon-Fri. We received an envelope Sunday morning (our check out day) underneath our door with 4 coupons for the breakfast buffet in the main dining area. We decided to use 2 of the free breakfast buffet coupons before we checked out Sun morning. When we returned to our room at 9:30 am we were locked out (check out is 11)! We got back into our room, collected our belongings and went to check out. I asked the clerk why they did not tell us about the Executive Guest Lounge and also why did we receive 4 free buffet breakfasts on Sunday which was our check out day? She said "oh that was an oversight...you should have gotten the free buffet coupons when you checked in" So basically we should have had free breakfast every day we were there and no one told us or gave us the coupons! The shuttle driver was nice...he took us to the mall and then came back & picked us up. When I return to Auburn Hills, MI I will certainly look for a different place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
Pros: Good weekend rate!
Nice hotel for the money. We have stayed here 2x while in town and find it to be very convenient.