Ratings based on 441 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Pros: Cleanliness of room.
Cons: continental breakfast could be added.
Location: Close to concert venues.
loved the Hotel, very clean, everyone very nice and professional.
2 out of 5
by A verified traveler

Cleaning staff was terrible

Posted Jul 22, 2015
Pros: The front desk staff was very friendly and the bed was comfortable.
Cons: Housekeeping staff
Location: There were a lot of restaurants near the area and was about 20-30 minutes away from the museums, zoo, Detroit waterfront and events.
Cleaning staff had to be requested 5 out of the 8 days and never responded until calling down to the front office after being out of the room all day and being notified after leaving for the day also the restaurant prices was over priced also the pool had to much chlorine in it.
Comment from Hotel Management
Jul 24, 2015 by HiltonAHFO, Hotel Management
Thank you for taking the time to review our hotel. I was sorry to hear we could not meet your expectations that were set for a stay. I can assure you this is not the norm for our hotel. We take the cleanliness of our guest rooms along with our service as our #1 priority. I have gone ahead and passed your comments along to our teams here at the hotel so that we can use this as a training tool for our staff so that we can better serve our guests in the future. We do hope that you will see us again when you are in the Auburn Hills area and we will improve on the quality of service and the cleanliness of our rooms that our guests so greatly deserve.
4 out of 5
by A verified traveler from Traverse City

Like sleeping in a disco

Posted Jul 12, 2015
The message lights were blinking on the phones when we arrived and stayed that way our whole stay. With no way to clear the message, it was like sleeping in a orange strobe light disco. The staff couldn't clear it either and offered a feeble ,"Oh, sorry". The good things about this hotel are overshadowed by this problem and the staff's lack of caring. I hope our next stay in a few weeks is better, it's non refundable otherwise I'd consider switching hotels.
Comment from Hotel Management
Jul 18, 2015 by DETAHFO, Hotel Management
Thank you for your review of our hotel and especially your comment about the phone in your room. I do apologize that we were not able to get the matter resolved to your satisfaction. Your comment has been shared with the appropriate staff so we can train ourselves to fix this issue should it come up in the future. We do hope that this one will not stop you from seeing us again when your travels bring you back to the Auburn Hills area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel!

Posted Jul 11, 2015
Very nice hotel with plenty of space for 4 people. Clean rooms and very friendly staff. Close to Fiat Chrysler and good restaurants.
Comment from Hotel Management
Jul 18, 2015 by DETAHFO, Hotel Management
Thank you for your review of our hotel. We pride ourselves on the service we provide to our guests and the cleanliness of the property. We do appreciate when our guests comment on the condition of the property in a positive manner, that truly means we are doing what we have set out to do. We hope that we will get a chance to have you as a guest again when your travels bring you back to the Auburn Hills area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vero Beach Florida

Nice Hotel

Posted Jul 7, 2015
Great staff, room was very clean. Pool steps were very slippery. Woke up each morning before 7am to the smell of cooking bacon. Did the breakfast one morning, the food was good, but kind of pricey. Overall would stay there again.
Comment from Hotel Management
Jul 10, 2015 by DetahFO, Hotel Management
Thank you for your review of our hotel. We take great pride when we can provide a 5 star experience for our guests. I am sorry to hear of the trouble you encountered with our pool steps, I can assure you this is not normal for our hotel. I have gone and shared your comment about the pool to our engineering department so we can use it as a tool to better that area. The same can be said about our breakfast as well. I was sorry to hear you didn't find it to your 100% satisfaction. We as a staff are pleased to hear you will be choosing us again and we look forward to seeing you again when your travels bring you back to the Auburn Hills area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh area

Excellent location for our needs.

Posted Jun 29, 2015
Pros: The cleanliness was outstanding. Staff very friendly. Free parking. Separate bedroom. Nice TV's.
Cons: Breakfast should have been complimentary and not (approximate $13.00) as stated on your website. As a result we went across the street for breakfast.
Location: Multiple shopping centers, movies and other dinning experiences.
Enjoyable stay. Will stay there again next time visiting that area.
Comment from Hotel Management
Jul 3, 2015 by DetahFO, Hotel Management
Thank you for your review of our hotel, we are glad you found your stay to be very enjoyable, we can't wait to see you again the next time your travels bring you back to the Auburn Hills area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunfield MI

Excellent.

Posted Jun 29, 2015
Weekend away. Friendly staff from front desk, maid service, maintinance, and restaurant servers. Loved the accommodations. Defiantly planning on returning and recommending this hotel to others.
Comment from Hotel Management
Jul 18, 2015 by DETAHFO, Hotel Management
Thank you for your review of our property. We strive everyday to provide our guests with the utmost in customer service, cleanliness and a stay that is Second to none. We want the stay to be memorable and to exceed our guest expectations. We are glad to hear that you are going to be returning to the property. We do look forward to seeing you once again when we will continue to live up to your expectations and once again create a memorable stay here in Auburn Hills at your home away from home.
4 out of 5
Recommended
for Everyone
by A verified traveler

awesome

Posted Jun 29, 2015
Pros: Everything
Location: Shopping
Close to Great Lakes Crossing mall and CK Diggs restaurant! Hotel had an excellent buffet breakfast a very reasonable!
Comment from Hotel Management
Jul 3, 2015 by DetahFO, Hotel Management
Thank you for your review and comment about our restaurant. Our buffet is one of our highlights at the property and very popular on the weekends with our guests. Having a light of items made to order and being an all you can eat option, it certainly helps to create a memorable experience here at the hotel. We do appreciate you staying with us, and we look forward to seeing you again when your travels bring you back to the auburn hills area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
Stayed one night...great room, very quiet, friendly staff.
Comment from Hotel Management
Jun 30, 2015 by DetahFO, Hotel Management
Thank you for your review of our hotel. We are extremely pleased as a staff that we were able to create an experience for you that was second to none and definitely worth a 5 star rating. As we pride ourselves on customer service, we do look forward to seeing you again when your travels bring you back to the Auburn hills area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Troy,MI

Enjoyed my stay

Posted Jun 21, 2015
Had a really good time here. Front desk staff was very accommodating. Only complaint is that restaurant was really slow to get food out. I was the only patron there at that time, too.
Comment from Hotel Management
Jun 30, 2015 by DetahFO, Hotel Management
Thank you for taking the time to share your experience at our hotel. We do appreciate the fact that you found your stay to be of a 5 star caliber despite the issue that you had in the restaurant. You comment has been shared with the restaurant staff as valuable input into how to better improve on our service. We do look forward to seeing you again when your travels do in fact bring you back to the Auburn Hills area.