Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Jul 9, 2015
Pros: The bed was extremely comfortable. Would love to have this level of comfort in my own home.
Cons: It was evident there's water damage.I noticed this by the ceiling in the bathroom and could actually hear water trickling in the ceiling in the a.m.
NIce hotel. Clean and very comfortable and very friendly staff.
Comment from Hotel Management
Jul 15, 2015 by Bill Holper, Hotel Management
Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager
3 out of 5
by A verified traveler

コスト・パフォーマンスでややマイナス

Posted Jun 12, 2015
Pros: スタッフの応対
Cons: 価格が高い
Location: 便利な場所でよい
スタッフの応対も良いし、ホテル全体の雰囲気も良い、しかし、コストとパフォーマンスの比較では、価格が高すぎると感じた。部屋は悪くはないが、ただ広いだけで空っぽな感じでした。
Comment from Hotel Management
Jun 23, 2015 by Bill Holper, Hotel Management
Thank you so much for your review –. I cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager
2 out of 5
by A verified traveler from NY

Close to mall and entertainment

Posted Jun 10, 2015
The beds are not comfortable, I could ball my pillows up into one hand, ridiculous that breakfast isn't included but, next door it is and an evening snack...the hotel is clean and the staff is friendly but a week for business and I needsed to sleep for 3 days when I got home to recover from sleeping at this hotel. Also don't appreciate male staff taking pictures of me while I ate.
Comment from Hotel Management
Jun 12, 2015 by Bill Holper, Hotel Management
Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area. Bill Holper, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Wonderful experience

Posted May 5, 2015
Every hotel member was extremely helpful and pleasant. Will absolutely stay here in the future.
Comment from Hotel Management
May 10, 2015 by Bill Holper, Hotel Management
Thank you so much for your review –. I am glad that you had an excellent experience and cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager
5 out of 5
Recommended
for Couples
by Dusty from Howell

staying

Posted Apr 28, 2015 on Hotels
The room was very nice but the bed was to firm and the pillows were to flat.
Comment from Hotel Management
Jul 4, 2015 by Bill Holper, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback! One thing you may not have known is our beds are adjustable. You can choose your level of comfort by side at any time during your stay. The next time your travel plans bring you back to Novi, I hope you will give us the chance to fully explain the functions of the beds. Thank you again for your feedback and for being our guest. Bill Holper, General Manager
Comment from Hotel Management
Jul 4, 2015 by Bill Holper, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback! One thing you may not have known is our beds are adjustable. You can choose your level of comfort by side at any time during your stay. The next time your travel plans bring you back to Novi, I hope you will give us the chance to fully explain the functions of the beds. Thank you again for your feedback and for being our guest. Bill Holper, General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Apr 20, 2015 on Hotels
Comment from Hotel Management
Jul 4, 2015 by Bill Holper, Hotel Management
Thank you so much for your review –. I cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager
Comment from Hotel Management
Jul 4, 2015 by Bill Holper, Hotel Management
Thank you so much for your review –. I cannot wait to host you when your travel plans bring you back to Novi in the future. Bill Holper, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lansing, Mi

Great hotel

Posted Apr 13, 2015
Very convenient location! Close to everything but still very quiet. Hotel was super clean and very nice people work there. Parking was also very sufficient. I'd definitely stay here again.
Comment from Hotel Management
Apr 29, 2015 by Bill Holper, Hotel Management
Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Pros: convenient
Cons: The bed was very uncomfortable.
Overall good, the room was clean, but the bed was very uncomfortable. It was like lying on a rock.
Comment from Hotel Management
Apr 14, 2015 by Bill Holper, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback! One thing you may not have known is our beds are adjustable. You can choose your level of comfort by side at any time during your stay. The next time your travel plans bring you back to Novi, I hope you will give us the chance to fully explain the functions of the beds. Thank you again for your feedback and for being our guest. Bill Holper, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saginaw, MI

Nice hotel close to the 12 Oaks Mall

Posted Apr 12, 2015
Had a great stay. It was very quiet. Room was very clean.
Comment from Hotel Management
Apr 14, 2015 by Bill Holper, Hotel Management
Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

文句なし。

Posted Mar 18, 2015 on Hotels
文句なし。ただ、朝食が無料だともっと良い。
Comment from Hotel Management
Jun 13, 2015 by Bill Holper, Hotel Management
Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager
Comment from Hotel Management
Jun 13, 2015 by Bill Holper, Hotel Management
Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager