Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lansing, Mi

Great hotel

Posted Apr 13, 2015
Very convenient location! Close to everything but still very quiet. Hotel was super clean and very nice people work there. Parking was also very sufficient. I'd definitely stay here again.
Comment from Hotel Management
Apr 29, 2015 by Bill Holper, Hotel Management
Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Pros: convenient
Cons: The bed was very uncomfortable.
Overall good, the room was clean, but the bed was very uncomfortable. It was like lying on a rock.
Comment from Hotel Management
Apr 14, 2015 by Bill Holper, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback! One thing you may not have known is our beds are adjustable. You can choose your level of comfort by side at any time during your stay. The next time your travel plans bring you back to Novi, I hope you will give us the chance to fully explain the functions of the beds. Thank you again for your feedback and for being our guest. Bill Holper, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saginaw, MI

Nice hotel close to the 12 Oaks Mall

Posted Apr 12, 2015
Had a great stay. It was very quiet. Room was very clean.
Comment from Hotel Management
Apr 14, 2015 by Bill Holper, Hotel Management
Thank you writing a review about your experience at the Hilton Garden Inn Novi. It’s wonderful to receive your feedback on our clean and comfortable accommodations. We appreciate you choosing us for your hotel needs, and we hope you’ll visit us again soon. Thank you again. Bill Holper, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping

Posted Feb 17, 2015
Great, quick check in, helpful staff. Wouldve been nice if lounge was open later
Comment from Hotel Management
Mar 12, 2015 by Bill Holper, Hotel Management
Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area. Bill Holper, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
lots of noise and ruckus after got a new room much better ... finally got some sleep
Comment from Hotel Management
Mar 12, 2015 by Bill Holper, Hotel Management
Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area. Bill Holper, General Manager
5 out of 5
Recommended
for Families
by Tarikfrom Grand Rapids

Always satisfied

Posted Feb 3, 2015 on Hotels.com
We've stayed here a couple times. The breakfast isn't free but it's always good and the staff is friendly. Rooms are large and clean. Good place to stay.
Comment from Hotel Management
Apr 25, 2015 by Bill Holper, Hotel Management
We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

チェックアウトの時間まではゆっくりしたい

Posted Jan 26, 2015 on Hotels.com
ホテルは施設,部屋共に清潔感があり満足です. チェックアウト時間のだいぶ前に何度もルームメイクさんが何時に出発か聞きに来るのはマイナス.
Comment from Hotel Management
Apr 4, 2015 by Bill Holper, Hotel Management
Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Satisfied Business Traveler

Posted Jan 25, 2015 on Hotels.com
Staff was friendly and helpful. Hotel and room were clean. Had room service and food was bland and salmon was burnt. Breakfast was good. Overall, I would stay here again and recommend it to others.
Comment from Hotel Management
Apr 4, 2015 by Bill Holper, Hotel Management
Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area. Bill Holper, General Manager
5 out of 5
Recommended
for Couples
by Lashawnttafrom Detroit,Michigan

Thank you

Posted Jan 21, 2015 on Hotels.com
Our overnight stay was relaxing....the staff was very friendly and helpful...I would defiantly recommend this hotel to Family and friends.
Comment from Hotel Management
Apr 4, 2015 by Bill Holper, Hotel Management
We’re happy to hear from you, and thankful for the kind remarks regarding The Hilton Garden Inn Detroit-Novi. I’ll be certain to share your experience with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again in the near future. Thank you for writing. Bill Holper, General Manager
5 out of 5
Recommended
for Business Travelers
by Susanfrom Green Mountain,NC

A+

Posted Jan 14, 2015 on Hotels.com
Room was clean,great amenities,convenient location,onsite restaurant offered delicious food at a reasonable price
Comment from Hotel Management
Mar 21, 2015 by Bill Holper, Hotel Management
Thank you for choosing the Hilton Garden Inn Novi. We appreciate all guest feedback and look forward to hosting you the next time your travel plans bring you back to the area. Bill Holper, General Manager