Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 22, 2015
Very clean and overall nice hotel. The location is ideal as it is located right off of the highway and around many food places, convenience stores, and the mall. The lobby and dining are great. Rooms are standard but clean and do the job. The pool is right inside the hotel with rooms facing it directly so if you're a family this would be fun for kids. As a college student staying there the night before an exam, I appreciated having a room away from that area (which is also an option if you indicate before arrival). Overall, I would recommend this hotel.
Comment from Hotel Management
Jul 24, 2015 by TiffanyM, Hotel Management
Thank you for your great review of our hotel. I am so happy to read that we were able to accommodate you away from the pool area. We hope to have the opportunity to welcome you back in the future. Tiffany M Front Office Manager
3 out of 5
by A verified traveler

Cleanliness

Posted Jul 13, 2015
I was very disappointed in the condition of some of the lobby area's, there looked like they hadn't been cleaned in a while.
Comment from Hotel Management
Jul 24, 2015 by TiffanyM, Hotel Management
We truly appreciate you taking the time to write a review on your most recent stay with us. We have passed on your comments on the condition of the lobby to housekeeping. we hope to welcome you back soon on a future visit. Tiffany M Front Office Manager
3 out of 5
Recommended
for Families
by kourtiney from Detroit

family fun

Posted Apr 29, 2015 on Hotels
Will stay again
Comment from Hotel Management
May 26, 2015 by Tiffany M, Hotel Management
Kourtiney Thank you for choosing our Holiday Inn for your family trip. We are happy to read that you would come back again. Thank you for taking the time to review our property.
3 out of 5
Recommended
for Couples
by James from Monroe

Old hotel in a nice area

Posted Mar 20, 2015 on Hotels
A little overpriced... But a nice area
Comment from Hotel Management
May 30, 2015 by Randall, Hotel Management
Dear James, Thank you for taking the time to write a review regarding your recent stay at our hotel. We do have an older hotel but we have the best staff in town!
1 out of 5
by A verified traveler from canton mi

Ratchet hotel

Posted Mar 17, 2015
Loud kids and adults running throughout the halls. Unattended kids in all flours The swimming pool area was overcrowded and unruly. I wanted and threatened to call police. The front desk staff acted as if we were bothering them
Comment from Hotel Management
Mar 24, 2015 by GM, Hotel Management
Dear ruth, Thank you for taking the time to write a review on your recent stay at our hotel. I am very sorry that some unruly kids ruined your stay. Our weekends do get busy and we have staff on to help quit the kids down but too many unattended kids creates problems for everyone! I hope you will give us another chance on a slower weekend so you can enjoy yourself. Sincerely, Randall Richmond General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and price

Posted Mar 10, 2015
We were very pleased with our stay. The only thing that would have made the stay perfect is the staff making sure the pool and hot tub facilities were equipped with parental guidance. There were way too many kids running around the pool/hot tub areas unsupervised. We weren't able to use those facilities, which was very disappointing.
2 out of 5
by A verified traveler from Florida

Definitely needs updating

Posted Mar 5, 2015
Couldn't control heat/air. Air vent in bathroom was a joke, and only turned on when light was on. Floor was dirty outside of tub. Room smelled old. Breakfast buffet was fine, the server was wonderful. Lobby staff was helpful too. For the price, very disappointed in the hotel; won't go back.
Comment from Hotel Management
Mar 6, 2015 by Randall, Hotel Management
Dear Kathleen, I am very sorry your stay was anything less than enjoyable. I have discussed your comments with our team & we will work to make the needed changes so other guests don't encounter the same issues. Randall Richmond General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Multi- Family 'staycation'

Posted Feb 19, 2015 on Hotels
We stayed with 7 other families for one night while the kids were on a school break. The hotel was great overall. The rooms are a little shabby (climate control way out of date) and some outlets didn't work. Every single staff member we met from maintenance to front desk to wait staff was extremely friendly and helpful.
3 out of 5
Recommended
for Families
by Marcus from Indianapolis

the staff is nice but the building needs work

Posted Feb 19, 2015 on Hotels
The hotel was nice but needs a lot of maintenance there was more than 7 major parts of my room broken. There is also no external vents for the bathroom just an air filter system. The room was very warm and since it was an internal room there was no way to cool it down even after shutting the heat off. Systems are old and outdated. The staff was very helpful and very friendly and did an excellent job. The pool area in common area we're also very clean and nice.
Comment from Hotel Management
May 2, 2015 by Randall, Hotel Management
Dear Marcus, Thank you for staying with us & taking the time to write a review. I apologize that you encountered some room issues but it was great to hear how nice our staff treated you. Hope you will stay with us again. Randall Richmond General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lansing, michigan

Friendly staff

Posted Jan 19, 2015
The staff that worked during our stay were absolutely great! We had a baby with us and they allowed us to move one of our rooms and even placed us in connecting rooms. The original room was next to a barking dog, which is not a big deal except we had a baby with us. We got free breakfast in the morning and the two ladies working there were sooo nice to us. My niece didn't eat much because she wanted pancakes, one of the ladies overheard and went out of her way to make my niece some pancakes. Thought that was really nice. The only issue with this hotel was the overload of children and the running around unsupervised. It is not the hotels fault but the things they did have control over, they didn't really put their foot down about. I was with the children in my party of 7 kids the entire time down by the pool. There were kids running around unsupervised and overflowed in the hot tub. I know there must be a limit to how many people and the age of those people who can be in that hot tub. It was crazy. Another bad thing I felt was the early closing of the atrium area. I'm understand the pool closes at 10 but they have billards tables in the atrium that we wanted to use and hangout around but we were told to finish our game because it closed at 10pm.