Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from Winchester, TN

Non-smoking room had strong after smoke smell.

Posted Sep 7, 2014
After-smoke smell in non-smoking room gave me a sore throat.
Comment from Hotel Management
Sep 16, 2014 by Randall, Hotel Management
Dear Vijay, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had and any inconvenience you may have encountered due to the smell of smoke in your guest room. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. Your comments are concerning and will certainly be looked into. Thank you for staying and we hope you give us another chance during your next visit to Livonia, MI. Sincerely, Randall Richmond General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Anonymous, Canada

Pretty Good

Posted Aug 10, 2014
A lot better than i expected for the price, only downside was that there was no fridge in the room, however you can rent one for $10. Other than that it was pretty good.
4 out of 5
Recommended
for Everyone
by A verified traveler from F

Posted Aug 4, 2014
Very pleasant, no complaints, pillows and bed extremely comfortable
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

It was a nice stay...

Posted Aug 4, 2014
Good experience we all slept well beds were great.
3 out of 5
by A verified traveler from Pittsburgh, PA

Pick another hotel

Posted Jul 28, 2014
Pros: Location was good, easy to get to.
Cons: RENOVATE!
Location & price were good but hotel is old. Rooms are very old, not very clean, outdated. Our heating/ac unit made a slamming sound every 5 mintues. Would not recommend unless it's the only hotel in the area available.
Comment from Hotel Management
Aug 5, 2014 by Randall, Hotel Management
Dear Sarah, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had and any inconvenience you may have encountered that did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. Your comments are concerning and will certainly be looked into. Thank you for staying and we hope you give us another chance during your next visit to Livonia, MI. Sincerely, Randall Richmond General Manager
3 out of 5
by A verified traveler from Toronto

No internet

Posted Jul 20, 2014
We stayed one night there was no wifi staff said they have problems with internet and they don't know when it will be fixed very disappointed that they didn't let me know at reception when checked in wasted my one night.
Comment from Hotel Management
Jul 26, 2014 by Randall, Hotel Management
Dear Dan, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had with our internet service and any inconvenience you may have been caused. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. Your comments are concerning and will certainly be looked into. Thank you for staying and we hope you give us another chance during your next visit to Livonia. Sincerely, Randall Richmond General Manager
4 out of 5
Recommended
for Personal Event
by Steve from Port Stanley

Great Hotel for the Money

Posted Jun 28, 2014 on Hotels.com
I liked this hotel. It was older but well maintained. It had an atrium with a pool and rooms that had balcony access overlooking. The hotel staff was very prompt and polite. I would stay here again in a heartbeat.
Comment from Hotel Management
Sep 27, 2014 by Randall, Hotel Management
Dear Steve, Thank you for your wonderful comments I will be sure to share them with our team! We appreciate your business & look forward to your next visit. Sincerely, Randall Richmond General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Close to amenities

Posted Jun 16, 2014
Pros: Price and location
Cons: Needs a bit of a face lift and the sink would gurgle when the toilet upstairs would be flushed. A Bit weird but a nice hotel.
Location: Lots of restaurants and shopping
Good hotel, nice helpful staff. The kids liked the pool, and it was close to amenities.
Comment from Hotel Management
Jun 24, 2014 by Randall, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at our hotel. We are glad you enjoyed your visit. We greatly appreciate you taking the time to bring your concerns to our attention and apologize for any inconvenience the bathroom toilet may have caused you. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Randall Richmond General Manager
2 out of 5
by A verified traveler

Family Gathering

Posted Jun 16, 2014
Pros: It was fairly clean.
Cons: The pool policy would be a good thing to change or inform people before they arrive.
Location: The location was a good one. Many things to see and things to do.
We had planned this trip to see family. I was a time that was a vacation and a time to see family. We even upsized our normal room to a pool side one. Our plans were spoiled when the staff at the front desk informed me that we would need wrist bands to get into the pool area even if we were just sitting. We were planing a huge gathering just 3 extra people that weren't staying at the motel. This would have been a good thing that could have been mentioned on their site. The sitting area around the pool had no food or drinks. So, our plans had to be changed. It made for a disappointing time.
Comment from Hotel Management
Jun 24, 2014 by Randall, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at our hotel. We appreciate you taking the time to bring your concerns to our attention and apologize for any inconvenience the rules of our pool may have caused you. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Sincerely, Randall Richmond General Manager
1 out of 5
Recommended
for Business Travelers
by RC from CA

Too worn out and poorly maintained

Posted Jun 11, 2014 on Hotels.com
Not only is it old, but poorly maintained (not clean and tidy). House keeping was knocking on door even with the "do not disturb" sign. Why??
Comment from Hotel Management
Aug 16, 2014 by Randall, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at our hotel. We are glad you enjoyed your visit. We greatly appreciate you taking the time to bring your concerns to our attention and apologize for any inconvenience the low ceilings may have caused you. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Randall Richmond General Manager