Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom midwest Ohio

Nice hotel close to downtown Detroit

Posted Nov 10, 2014
Went to a concert at Joe Lewis Arena. $30 cab ride away. Nice, clean room, helpful staff. Breakfast was so so, but would definitely stay again.
4 out of 5
by A verified travelerfrom Ontario, Canada

Miserable staff.. Room not cleaned properly..

Posted Nov 10, 2014
The front desk staff were cold and miserable, defending the fact she had to upgrade us and telling us to cancel and go somewhere else.. We weren't even complaining, there was nothing to complain about.. It was an UPGRADE after all. Then we get to the room (which was a fair size and included a nice big jacuzzi), however there was garbage stuffed under the heater/ac unit and under the bed and the rest of the room wasn't exactly what i would call spotless.. Afterwards, I stopped by the desk to ask if they could change some of my Canadian to American so I could use the vending machine, she said no, I felt like my question was bothering her and then she told me to go over to the best western to use the atm. Finally, once I got someone to change a few dollars for me, all the vending machines were empty and I couldn't get bottled water any where. I didn't experience a lot of their staff, the few I did really did not make any of us feel comfortable or welcome.. Someone should tell them to lighten up and throw a smile in now and then.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario

Super place

Posted Nov 10, 2014
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2014
Hotel was nice. Not a lot of restaurants within walking distance or anything. Hotel staff was a little rude when I checked in...almost like I was inconviencing her. Other than that the hotel was great and would stay there again.
Comment from Hotel Management
Nov 3, 2014 by General Manager, Hotel Management
Sorry for that no so kind welcome. We have to work on that! It is truly not our attention. We want everyone to feel welcome to our property. We will make sure to bring it to the attention of the front desk. We so appreciate you and all of our guest!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom allen park, mi

Nice ambiance and close to tourist attractions.

Posted Oct 6, 2014
Tiffany at the front desk was fantastic as was the blonde lady serving/helping guests with breakfast.
Comment from Hotel Management
Oct 15, 2014 by General Manager, Hotel Management
Thank you for your comments. We will be sure to give them a star for being our stars!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Excellent

Posted Oct 6, 2014
Great hotel, recommend to everyone. Clean, close to everything
Comment from Hotel Management
Oct 15, 2014 by General Manager, Hotel Management
We appreciate the great comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

3 relaxing nights

Posted Sep 21, 2014
It is one of the best hotels The staff is friendly The rooms are clean The breakfast is perfect The location is super great Oh yea I will come back
Comment from Hotel Management
Nov 3, 2014 by General Manager, Hotel Management
Thank you for those kind words. We really try to make our guest comfortable. Hope to see you again soon!
Comment from Hotel Management
Nov 3, 2014 by General Manager, Hotel Management
We want you back to! Thanks for the great review!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kitchener, Ontario

cold pool and soft soft mush pillows

Posted Sep 15, 2014
Pros: NIce, clean and adequate.
Location: very accessible to highway, shopping and to the Ford Museum.
We booked the hotel for its indoor pool being it was September. We did not use the pool because it was to cold and was very disappointing we would have enjoyed a evening swim. Not fond of hot tubs for medical reasons. The room was very nice, mattress very good for a hotel but pillows were very soft and mushy. Breakfast was acceptable seeing it was complimentary. Safe was there but no one there after 4.00 o'clock to program it when most people check in the the evening.
5 out of 5
Recommended
for Families
by A verified travelerfrom Washington, MI

Nice hotel, close to Greenfield Village.

Posted Sep 8, 2014
Pros: Liked the location, easy to get to. Also enjoyed breakfast.
Cons: We were asked for a $25 per person deposit that was not mentioned when making the reservations. That should have been noted before.
Location: Greenfield Village
Comfortable stay while at the Greenfield Village Car Show. Enjoyed a nice, quiet room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Tigers game!

Posted Sep 8, 2014
Pros: Beds were very comfy, breakfast was plentiful!
Location: On The Border, Chili's, Meijer, Home Depot
My son and I went to Comerica Park to see Detroit Tigers play. This hotel is 10 mins from the park, close to restaurants and a department / grocery store. The hotel is beautiful inside and the breakfast was really good with tons of variety. We recommend "On the Border" if you like Mexican food.