Ratings based on 501 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Downtown Fun

Posted Jul 7, 2014
Staff at the front desk is not very friendly. Hotel could use updating. The breakfast is wonderful!!! Location is perfect!!!
Comment from Hotel Management
Aug 1, 2014 by Emily, Hotel Management
Chris, Thank you for your comments. We appreciate your feedback about the Express Start breakfast and the areas where we can improve our guest rooms. We hope to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Walking distance to Comerica Park

Posted Jul 7, 2014
Pros: The valet parking and the closeness to Comerica park.
This was our first stay at this motel. The staff was nice and friendly. Room was clean. Although went I went to use the restroom, I could not get out because there was a problem with the doorknob. My husband called down and a maintenance person came right away to resolve the issue. It was kind pretty funny, but if I had been alone, it would have been terrifying.
Comment from Hotel Management
Aug 1, 2014 by Emily, Hotel Management
Traveler, I am so pleased that you found the location to be perfect for your visit. Please accept my apologies that there was a disruption to your otherwise fantastic stay. I am pleased that our staff was able to quickly resolve it for you. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 22, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

great location

Posted Jun 21, 2014 on Hotels.com
Stay was good, had a meeting at 8 in the morning, so it all went good. The bathroom door had an issue, but they gave me a discount because of that, very accommodating.
Comment from Hotel Management
Aug 1, 2014 by Emily, Hotel Management
Traveler, I am pleased that you were able to join us for your meeting and that the location was perfect. I apologize that we missed an opportunity to provide you a flawless experience, but it is great to hear that our team was able to have a positive impact on that experience. We hope to have a chance to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit
4 out of 5
Recommended
for Families
by carpman from Traverse City mi

Great Location

Posted Jun 11, 2014 on Hotels.com
Great location could walk to the ball park and 2 casinos. Room was nice.
Comment from Hotel Management
Aug 1, 2014 by Emily, Hotel Management
Carpman, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit to the ball parks and casinos. We look forward to welcoming you back the next time you are in the area. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Okay for the money

Posted Jun 10, 2014 on Hotels.com
Location is ok, breakfast is ok. Parking is $20/night and is taken offsite, and took them about 45 minutes to get our car after checkout as they were having trouble finding it. Has a pool but it's small and on the top floor, no hot tub. Overall ok.
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
Traveler, Thank you for your feedback. Please accept my apologies that there was a delay in the retrieval of your vehicle. We have shared your comments with the company so they can take opportunities to improve. We hope to have a chance to welcome you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detorit
4 out of 5
Recommended
by Remarkable from New Zealand

Comfortable stay downtown

Posted Jun 5, 2014 on Hotels.com
Location is good, here for business, lobby is well appointed with work area. Wifi is available but limited mostly to lobby area, my room was on 6th floor and not possible to connect steadily. Other reviews said there were many people hanging around outside - just want to point out that this is mainly due to lack of areas to smoke in (people hanging around are hotel and nextdoor bar clients, not bums for the most part). Area and surrounding dowtown does seem pretty safe, as a city girl I wouldnt worry much about wandering around. Hotel staff is great. Valet is 20 dollars per day, not sure about the previous reviews which said it is free... def. 20 per day. Would stay here again.
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
Remarkable, Thank you for taking the time to share your positive feedback regarding your visit. There are some rates that include valet parking. I appreciate you clearing up some of the information provided by other reviewers. I am glad that the service and amenities within the hotel enhanced your visit. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Holiday Inn Express Detroit
5 out of 5
Recommended
for Getaway With Friends
by Rebecca from Grand Rapids, MI

Would Stay Here Again

Posted May 30, 2014 on Hotels.com
This hotel was more affordable than other decent hotels in the area. We easily walked to/from Comerica Park and Greektown. The neighborhood might be a little scary if walking alone late at night, but we were fine as a couple. The room was a little stuffy. The staff was awesome and helpful. The breakfast buffet was decent, but very busy, as one might expect in the late morning. Valet parking was easy and well-managed. I can't say enough about how pleasant the staff was. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great time in the *D*

Posted May 27, 2014
We had a great stay in a great location in Detroit!
2 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 23, 2014 on Hotels.com