Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Personal Event
by Bebafrom Mich

Room not clean

Posted Aug 21, 2014 on Hotels.com
Room was not clean good will think about it before staying their again
Comment from Hotel Management
Oct 6, 2014 by Mark, Hotel Management
Good evening, We sincerely apologize that your room was not cleaned to your satisfactory. We value your feedback, and will investigate the issue. We hope you will give us another try again in the future, as we do value your business!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted Aug 9, 2014
Pros: See above
Location: Shopping
We chose this hotel as it was close to shopping on Hall Road and a nearby golf course. Like many newer Holiday Inns it was clean efficient and well staffed.
Comment from Hotel Management
Aug 14, 2014 by GM, Hotel Management
We are glad that you enjoyed your stay! Thank you for your feedback.
Comment from Hotel Management
Aug 14, 2014 by GM, Hotel Management
We are glad that you enjoyed your stay! Thank you for the positive comments.
4 out of 5
Recommended
by dfrom northcoast Ohio

U wont go wrong @ this hotel ica

Posted Jul 31, 2014 on Hotels.com
Friendly staff, clean room, decent free breakfast in the morning Acros the street from Sam's club. Convenient location for my needs.
Comment from Hotel Management
Oct 4, 2014 by Mark, Hotel Management
Thank you for the 4 star review on your most recent stay! We are glad that our staff went above and beyond to exceed all expectations! We look forward to seeing you again in the future! Have a great day!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington Heights, IL

Nice hotel.

Posted Jul 29, 2014
This was a good sized room with 2 queen sized beds. Plenty of pillows. Top rated amenities, including a large fridge and a microwave. Bathroom appeared to have been recently renovated and had plenty of room. TV service include Dish network so plenty of channels to watch. Also a free breakfast that included biscuits and gravy!
Comment from Hotel Management
Aug 1, 2014 by Mark, Hotel Management
Thank you for the great review on your most recent stay. We are delighted that you enjoed all of our amenities, and that you enjoyed the biscuts and gravy! We hope to see you again in the future! Have a great day!
Comment from Hotel Management
Aug 1, 2014 by Mark, Hotel Management
Thank you for the great review on your most recent stay! We glad you enjoyed our amenities, and the biscuts and gravy! We hope to see you again in the future! Have a great day!
5 out of 5
Recommended
for Families
by Anthony Scolarofrom Chandler, AZ

Great customer service

Posted Jul 29, 2014 on Hotels.com
This hotel is a credit to the brand and to the individual owners. Even during the busy summer shore season, hotel was well-stocked, staff were friendly, and the place was kept immaculate. We would stay there again in a heartbeat.
Comment from Hotel Management
Oct 4, 2014 by Mark, Hotel Management
Thank you for the 5 start review! We are glad you had such a positive experience, and that we were able to give you that "wow" factor! We hope to see you again in the future! Have a great day!
4 out of 5
Recommended
for Families
by Alfrom NC

Reasonable Value

Posted Jun 10, 2014 on Hotels.com
Reasonable value given the rate. Not a 5 star breakfast or 5 star exercise facility, but certainly worth the price paid. Only significant complaint is that they did not keep the water and towels stocked in the exercise room. (3 times in 4 days I had to ask for it to be restocked.)
Comment from Hotel Management
Aug 16, 2014 by Mark, Hotel Management
Thank you for your review on your most recent stay at our hotel. I apologize that the exercise room was not stocked properly to your satisfaction. We vale your input, and use your feedback as a way to improve our service, and avoid any problems in the future.
3 out of 5
Recommended
for Couples
by A verified traveler

rating

Posted May 13, 2014 on Hotels.com
Dont feel that its a 4.5 star faciality. Id rate it a 3.5 star. My suit had a bad oder with my room was changed. The love seat in the room looked qwite dirty. Everything else was fine. No bottled water in the vending machine. I was told to try another floors vending. It was ok but dont think ill go back.
Comment from Hotel Management
Aug 9, 2014 by Mark, Hotel Management
I apologize our hotel was not to your satisfactory. We value your feedback as a way to improve our service, and avoid any problems in the future. We hope to see you again in the future!
Comment from Hotel Management
Aug 9, 2014 by Mark, Hotel Management
I apologize that our hotel was not to your satisfactory. We value your feedback, and will use it to help improve our service, and help to avoid any future problems. We hope to see you again in the future!
4 out of 5
Recommended
for Shopping
by Elainafrom Ontario

An enjoyabke stay for my daughter and I

Posted May 6, 2014 on Hotels.com
We stayed here while on a shopping trip to Utica MI. I was overall impressed and would definitely return.
Comment from Hotel Management
Jul 26, 2014 by Mark, Hotel Management
Good evening Elaina, I am glad that you were impressed with our hotel! I hope you found some great places to shop while you were here! We look forward to seeing you again in the future!
5 out of 5
Recommended
by Amie

Posted Apr 17, 2014 on Hotels.com
Comment from Hotel Management
Aug 23, 2014 by Mark, Hotel Management
Good afternoon! Thank you very much for your 5 star rating! We are glad we were able to exceed all expectations! We hope to see you again in the future!
1 out of 5
Recommended
by A verified traveler

Posted Apr 15, 2014 on Hotels.com
Comment from Hotel Management
Aug 23, 2014 by Mark, Hotel Management
We thank you for your review on your most recent stay! We apologize that your stay was not to your satisfactory, and that we were unable to ensure your complete satisfaction. We hope to see you again in the future!