Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Miami, FL

Ok for a couple of nights.

Posted Apr 7, 2015
The hotel was under repair when we arrived. The room was fine. The hotel overall was a bit stuffy. Maybe after the remodel it will feel fresher.
4 out of 5
for Everyone
by A verified travelerfrom warren, michigan

Nice hotel

Posted Feb 16, 2015
It was nice place clean rooms but it stated it had a spa tub-hot tub but it did not. Thus was the whole reason for our stay, to have relaxing night in a hot tub. Were not very happy
3 out of 5
by A verified travelerfrom R

Expected much better

Posted Feb 16, 2015
I go on trips often, and I never try to stray from the Holiday Inn. It has grown to be my favorite hotel. However this one was disappointing. The room was clean and comfy. The shower was very small, and definitely could use a remodel. There was no fridge in the room which every other Holiday Inn I've been to has had one. The pool room was DISGUSTING. Dirty towels were all over the place. The pool was saturated with chlorine. The atmosphere itself was dingy, dirty, and not comfortable. The hot tub looked to have been stripped out of the room leaving a big plaster spot of where it was.
4 out of 5
for Business Travelers
by A verified travelerfrom Chicago

Good hotel next to GM tech center

Posted Feb 7, 2015
Pros: location & clean
Location: Not sure on what to do near by as it's all business when I stay here
Stay here as its across the street from the GM technical center and other GM facilities
5 out of 5
for Getaway With Friends
by Timothyfrom Columbia Station Ohio

Auto show getaway

Posted Jan 23, 2015 on Hotels.com
Staff is very friendly and helpful...very nice hotel.
3 out of 5
for Couples
by A verified traveler

Holiday Inn

Posted Jan 21, 2015 on Hotels.com
The customer service rep that checked me in was kind of cold and not organized. I could barely understand what she was saying as she whispered, my room was not prepared when I checked in. The room was clean and there were plenty of places to eat around there.
4 out of 5
for Families
by Jeri

This traveler left a rating score only Posted Jan 13, 2015 on Hotels.com
2 out of 5
by A verified travelerfrom south end of Warren MI

bad experience and foreign speaking staff. manager

Posted Jan 7, 2015
Pros: manager Hippa used another language were i could under stand my name being used by here in the other language.the hotel was decorated nicely .
Cons: the friendliness of management and not to speak in a forein language in front of guest that can here there name being used.
Location: my curling iorn stated to smoke and black stuff came off into the tub we showed it to the desk clerk when checking out the manager Hippa would not spe
when we checked in the girl had trouble understanding some of what I was asking her.We went to the pool and the bathrooms were write after we got off the elevators and the pool was aroung the corner and at the end of a long hall way ,we could not get in were you shower before going into the pool or Jacuzzi they were both over filled with to many people.We did check back around 8 pm still had 12 people in the Jacuzzi with a limit of 10 posted on the wall.we were suppose to have a refrigerator,µwave in the room neither were there.we checked in on 12/31/14 my birthday was the next day I was disappointed nothing was said ,my husband does smoke he went out to the van and sometimes by a planter were other people were also smoking even though the temperature was 23 the first night with strong wind gusts expescially by the front doors of the hotel my husband said happy holidays to every clerk and on new years witch was colder he wished them a happy new year in some cases they didn't say anything to him everytime we seen a blonde haired women named Hippa she was on her personal cell phone .when we went to in the Jacuzzi on the 1st at 1;30 in the afternoon it was not open it was being filled with a regular garden hose and the Jacuzzi was drained and not open until the 3rd we were told after going to the front desk and getting Hippa to put down her cell phone she called for someone else she could not answer her self even though she is a manager ,when I walk away she used another
4 out of 5
for Couples
by James

This traveler left a rating score only Posted Jan 5, 2015 on Hotels.com
4 out of 5
for Everyone
by A verified travelerfrom Melbourne Australia

An excellent (and practical) choice of hotel

Posted Jan 3, 2015
Pros: The friendliness of most staff including housekeeping.
Cons: Follow up service to requests such as a brief note delivered to our room would have been helpful to say the water issue was checked and an outcome.
Location: The area was ideally located to our relatives and they advised of the hotel's location near the Police station being practical and safe. Near T/W food
Most of the staff were friendly and helpful despite being short staffed. The receptionist was helpful to the extent of ordering takeaway food and arranging delivery to our room. The only major issue was cold water in the room and despite being happy to be relocated to another room, no further action occurred until we checked out. I would be happy to stay there again and make recommendations for others to do so. The self-service laundry was also reasonably priced compared to the hotels in Britain and Australia.