Ratings based on 107 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom warren, michigan
Nice hotelPosted Feb 16, 2015
It was nice place clean rooms but it stated it had a spa tub-hot tub but it did not. Thus was the whole reason for our stay, to have relaxing night in a hot tub. Were not very happy
by A verified travelerfrom R
Expected much betterPosted Feb 16, 2015
I go on trips often, and I never try to stray from the Holiday Inn. It has grown to be my favorite hotel. However this one was disappointing. The room was clean and comfy. The shower was very small, and definitely could use a remodel. There was no fridge in the room which every other Holiday Inn I've been to has had one. The pool room was DISGUSTING. Dirty towels were all over the place. The pool was saturated with chlorine. The atmosphere itself was dingy, dirty, and not comfortable. The hot tub looked to have been stripped out of the room leaving a big plaster spot of where it was.
for Business Travelersby A verified travelerfrom Chicago
Good hotel next to GM tech centerPosted Feb 7, 2015
Pros: location & clean
Location: Not sure on what to do near by as it's all business when I stay here
Stay here as its across the street from the GM technical center and other GM facilities
by A verified travelerfrom south end of Warren MI
bad experience and foreign speaking staff. managerPosted Jan 7, 2015
Pros: manager Hippa used another language were i could under stand my name being used by here in the other language.the hotel was decorated nicely .
Cons: the friendliness of management and not to speak in a forein language in front of guest that can here there name being used.
Location: my curling iorn stated to smoke and black stuff came off into the tub we showed it to the desk clerk when checking out the manager Hippa would not spe
when we checked in the girl had trouble understanding some of what I was asking her.We went to the pool and the bathrooms were write after we got off the elevators and the pool was aroung the corner and at the end of a long hall way ,we could not get in were you shower before going into the pool or Jacuzzi they were both over filled with to many people.We did check back around 8 pm still had 12 people in the Jacuzzi with a limit of 10 posted on the wall.we were suppose to have a refrigerator,µwave in the room neither were there.we checked in on 12/31/14 my birthday was the next day I was disappointed nothing was said ,my husband does smoke he went out to the van and sometimes by a planter were other people were also smoking even though the temperature was 23 the first night with strong wind gusts expescially by the front doors of the hotel my husband said happy holidays to every clerk and on new years witch was colder he wished them a happy new year in some cases they didn't say anything to him everytime we seen a blonde haired women named Hippa she was on her personal cell phone .when we went to in the Jacuzzi on the 1st at 1;30 in the afternoon it was not open it was being filled with a regular garden hose and the Jacuzzi was drained and not open until the 3rd we were told after going to the front desk and getting Hippa to put down her cell phone she called for someone else she could not answer her self even though she is a manager ,when I walk away she used another
for Everyoneby A verified travelerfrom Melbourne Australia
An excellent (and practical) choice of hotelPosted Jan 3, 2015
Pros: The friendliness of most staff including housekeeping.
Cons: Follow up service to requests such as a brief note delivered to our room would have been helpful to say the water issue was checked and an outcome.
Location: The area was ideally located to our relatives and they advised of the hotel's location near the Police station being practical and safe. Near T/W food
Most of the staff were friendly and helpful despite being short staffed. The receptionist was helpful to the extent of ordering takeaway food and arranging delivery to our room. The only major issue was cold water in the room and despite being happy to be relocated to another room, no further action occurred until we checked out. I would be happy to stay there again and make recommendations for others to do so. The self-service laundry was also reasonably priced compared to the hotels in Britain and Australia.
by A verified traveler
Stay at warren Holiday inn Dec 31-Jan01Posted Jan 3, 2015
Pros: not much
Cons: Get rid of the front desk staff, and stop collecting a deposit on a credit card for a reservation paid for through a third party, What's the sense be?
Not too bad, except the room had some minor problems which were relating to being over rated, not pleased with the lack of a refrigerator to keep the beverages cold. Pool was okay but the facilities for which the pool was in was small and lacked enough seats or places to keep towels and other things, Water trails all over from kids with wet suits and no towels to dry off. The most undesirable thing was having to give my credit card as a security deposit($100) and the deposit has not been refunded after I left there.
for Everyoneby A verified traveler
Posted Jan 2, 2015
Pool/hot tub are not as new as they look in the picture. The room was not as clean as we expect.
for Familiesby A verified traveler
A+Posted Nov 4, 2014 on Hotels.com
Great hotel and staff. Booked a standard room, when we arrived it smelled of smoke, called front desk and immediately she came upstairs with a new key to an upgraded suite, and helped move our luggage. Will be going back!
for Familiesby shamekafrom Detroit
Dirty hot tubPosted Nov 4, 2014 on Hotels.com
The receptionist were very nice and professional. The pool was clean but the hot tub was dirty. I could see the dirt particles floating on the top. When I noticed that other people still went in to the hot tub and turned on the jets , there was nothing but dirt in the bubbles. Totally disgusting. The room was clean and comfortable but smelled like a mix air freshner and mildew. Requested another room but non were available. I would not stay at this hotel again.
by A verified travelerfrom rochester
Out of ControlPosted Oct 31, 2014
I guess you can't fault a hotel for allowing people to literally allowing people to run up and down the hallsat 3:30 am.. Screaming at the top of their lungs for at least an hour non stop. Maybe if they had some sort of security system in place. This place is just out of control...