Ratings based on 379 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Clean and close to shopping.

Posted Aug 15, 2014
Pros: close to shopping district and lots of restaurants to select from
Management terrific. Room was exactly as expected, clean and comfortable
3 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Didn't get room we reserved

Posted Aug 6, 2014
Pros: Breakfast was very good.
Cons: Providing body lotion as an item would be nice
Location: location is convenient to the Orchards Golf Club, Macomb, Shelby Township
We reserved a room with 2 beds and a couch. After a 5 hour delay in the airport caused us not to get in until nearly 3 am, we were given a room with only 1 bed and a couch. Exhausted, one of us just slept on the couch and we addressed it the next morning at 6:30 am when we got up. The front clerk said it was not their fault and that Expedia had sent them the wrong information, despite the fact that I had the Expedia confirmation in hand with me. They asked us if we were available to move at 6;30 a.m. (which we couldn't because we were on our way to an appt), so obviously they had the room available. When we returned and were able to move rooms, the room we were assigned had a large wet spot in the carpet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Business Stay

Posted Aug 2, 2014
I've stayed here many time, always come back. Many places to eat
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
Pros: Clean, comfortable, great breakfast buffet, and great location.
Cons: Lobby small and hard to maneuver cart through furniture
Location: Several good restaurants, game place for adults and kids next door, indoor pool.
slept well, beds comfortable, great breakfast buffet, clean, and great staff.
4 out of 5
Recommended
for Families
by A verified traveler from Grand Rapids, MI

Good room, good staff, good hotel

Posted Jul 21, 2014
For the listed rate, it was a good value compared to other hotels in the area. New feeling hotel with very nice lobby. The room itself is a cool layout--half couch/TV/studio area, half bedroom with a small partition between each. Note that the bedroom is not a separate room, and therefore you would not have privacy between the bedroom and the pull-out couch in the TV area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice but missed the bathtub

Posted Jun 22, 2014
Location: We stayed in the hotel after a concert at the Freedom Hill outdoor music venue.
Andy, the bartender in the lobby bar was very friendly and helpful. Nice, big glass door shower but missed having a bathtub. Overall very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent

Posted Jun 10, 2014
everything was perfect comfortable and clean. The staff was helpful and polite. Location is good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with lot of facilities

Posted May 24, 2014
It was my first time to stay in Hyatt,I was little bit worried to go there because I had a lot of bad experiences in other hotels .When we book hotel online the room and room comfort looks great but when we go there it looks horrible,In another hotel I had bed bug bite too and the hotel staff did not take any action ,that was a four star hotel ,Can you believe guys ?. But staying in Hyatt was a very very good experience .I live in Canada ,now every time when I will visit to Utica ,I will stay there .
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2014
The room was not clean to the Hyatt standards, disappointed.
5 out of 5
Recommended
for Personal Event
by Hyatt Place from Utica

Was Impressed esp for the low rate

Posted May 16, 2014 on Hotels.com
Loved it! Was quite impressed. Wasn’t expecting it to be as nice as it was for a random hotel & for the surrounding area. For a one night stay and for the price I cannot complain at all. It is a basic hotel but what made it so nice was the fact that the rooms were actually so clean and they are very up to date also the front desk staff was awesome and greeted us so kindly immediately upon arrival. Thank you for a good nights rest Hyatt Place Utica!