Ratings based on 333 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Michigan
Thin wallsPosted Jan 20, 2015
King luxury room. Very nice, but could hear the music from next room as if I was playing it. One call to desk at 1 am. And the staff took care of it.
by A verified traveler
A/c broke. Dusty furniture. fixtures brokenPosted Jan 11, 2015
Awful. Room was crap. Wolfgang puck ruined 2 filets.... Don't recommend.
by A verified travelerfrom Chicago
MGM atmosphere was incredibly smoky!Posted Jan 4, 2015
Pros: Everything, except the smokey atmosphere!
Cons: See comment above about our experience...
MGM is fantastic with one huge exception, important enough that we won't be staying there in the future. Although our room and king size bed and the other facilities/amenities were terrific, the OVERWHELMING ODOR of SMOKE permeated EVERYTHING, including the restaurants. We were totally turned off. We lost our appetite and could not dine comfortably, despite the fact the MGM offers some pretty nice eating options. It would seem to us, that with today's incredibly advanced technology, you could install or implement charcoal filters in your exhaust system, so that your clientele who do NOT smoke, won't return to their rooms with their clothing smelling of cigarettes. This is not meant to be insulting. We simply hope you'll seriously consider our opinion. We'd love to come back (as this was our 2nd stay) but we just can't stomach all the smoke.
for Everyoneby A verified traveler
NucePosted Jan 2, 2015
Pros: Large rooms, attached to casino
Location: Right in downtown detroit, nice casino
It was very good, fast ck in. good coffee in lobby
for Everyoneby A verified travelerfrom Grand Rapids, Mi
Beautiful roomsPosted Dec 8, 2014
Great service, beautiful rooms you could have as much quiet and privacy, or as much action as you could want with the casino a short walk through the facility. I would go back in a heartbeat!!
for Everyoneby A verified travelerfrom Ohio
Nice hotel, hotel staff was very pleasant.Posted Nov 20, 2014
Pros: The staff was very friendly, hotel had everything you needed on site, no real need to venture out.
Cons: Of course the stopped drain and quicker valet.
Location: Didn't really venture out based on comments about city not really being a good place to walk around.
Hotel was very nice, unfortunately the drain in the shower seemed to be clogged the water drained so slow it almost ran over into the room, had to cut shower short to avoid a huge mess. Free valet parking was nice until we had to wait @30 minutes to get our car, eventually found out the initial call for our auto didn't go through. Would have been nice if the first gentleman we asked about the extent of the wait would have actually checked instead of just saying we're a bit busy it could take longer. Female attendant actually made a call and got our car for us. All desk attendants were very friendly. We were also told there wasn't a shuttle or transportation to joe Louis arena, there really was and we only found this out once we found ourselves stranded after taking a cab to the venue.
for Couplesby A verified travelerfrom Grand Rapids, MI
TOP OF MY ALL TIME LIST!Posted Nov 16, 2014
I have stayed in many hotels all over the planet and this one is overall the best I have had the pleasure of experiencing. Exceeding many "5 star" hotels hands-down. Extremely clean, super friendly and attentive staff, very comfortable!
for Everyoneby A verified traveler
Posted Nov 12, 2014
very nice place, friendly staff and great rooms will definitely be back
for Couplesby A verified travelerfrom Michigan
Very Nice !Posted Nov 10, 2014
Pros: Very clean....................nice romantic setting in the room
Cons: Casino seemed to zap our money quicker than normal casino would.
Location: We went to Redwings game and were lucky enough to be given complimentary Limo ride to the game.
Every single member of the staff was super friendly ! It's one thing to give superior service, but it was clear that every single member of the MGM Grand team was commited to making us comfortable. Front Desk, Door Men, Valet, Room Service and even Maintenance Team were incredibly friendly !!!!! My only complaint is I had to tip more than I expected to but tips were well deserved and never solicited. Excess tips were purely a result of being taken so well taken care of by the staff.
for Everyoneby A verified travelerfrom Birmingham, MI
Great HotelPosted Oct 28, 2014
Great hotel and casino, great hotel room, very nice restaurants and room service, TAP restaurant lots of fun and great food, bed was very comfortable, very nice bathroom, tv in mirror was very nice/convenient when getting ready, very easy to get limo, sedan or taxi, would definitely recommend, extremely nice, hotel staff was extremely nice, friendly, professional and helpful