Property amenity

Reviews of Auburn Hills Marriott Pontiac

3.5 out of 5
Auburn Hills Marriott Pontiac
3600 Centerpoint Pkwy, Pontiac, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 587 reviews" "
Rating 8 - Good. 166 out of 587 reviews" "
Rating 6 - Okay. 46 out of 587 reviews" "
Rating 4 - Poor. 26 out of 587 reviews" "
Rating 2 - Terrible. 19 out of 587 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to some great places to eat. It was noisy because of a wedding. Lots of doors slamming late.
Stayed 2 nights in Mar 2024
Response from Chip on Mar 26, 2024
Thank you so much for taking out time to connect with us to give some feedback. We are pleased to know that we were able to meet your accommodations. We also appreciate you high despite the business of the wedding guest. Thank you for your understanding. You are the true definition of a good sport and a wonderful guest. We would love to have you back whenever you are visiting the area and will ensure that we would make it a priority with a quieter cozier stay. Thanks Ms. Mary, have a wonderful rest of your week.

2/10 Terrible

Anouvong

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chip on Mar 19, 2024
We would like to first start by saying that we apologize for a less than spectacular experience with us. It is our duty to ensure every guest has a great experience. We thank you for your feedback and for choosing our hotel. We take it as an opportunity to grow! In the future we would love to have you back to give you the experience you deserve. Once again, we do apologize and hope you allow us to redeem ourselves.

10/10 Excellent

april

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very smooth check in, extremely clean lobby, I would recommend to anyone traveling
Stayed 1 night in Mar 2024
Response from Chip on Mar 10, 2024
Thank you so much for your positive feedback! We appreciate you for allowing us to host you during your time of travel. We would love to have you back as a guest whenever you are looking to travel.

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chip on Mar 2, 2024
Thank You so much for taking time out to leave us some feedback. We are pleased to know that we were able to meet your expectations. We would love to have you back anytime you are traveling to the area. Until next time!

10/10 Excellent

Zach

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid location and friendly staff. Hotel isn’t perfect but exactly what we expected
Stayed 1 night in Feb 2024
Response from Chip on Feb 20, 2024
We are pleased to know that we were able to meet your accommodations. We appreciate your feedback as we do value your view. We hope that in the future you will allow us to host you again.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Chip on Feb 15, 2024
Thank you so much for your feedback! We appreciate your business and would love to have you back whenever you are in the area.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean and food in the restaurant was also very good. What stands out at this hotel though was the staff. Everyone was helpful and extremely professional. One staff in particular, Ms.Tina, was honestly one of the nicest ladies I have had the pleasure of meeting. I was with a group of hockey players and she went above and beyond in ensuring all the kids had a good breakfast. She even kept the breakfast available an extra hour as she knew kids had a late game. This lady is a gem and the Marriott is lucky to have her!
Stayed 1 night in Jan 2024
Response from Chip on Jan 30, 2024
Thank you so much for this wonderful response. We are happy to hear you had an amazing experience! Ms. Tina is indeed a gem and yes, we are so very lucky to have her. We are also very lucky to have hosted you during your stay with us and we hope you return to create more memories with us here at the Auburn Hills Marriott Pontiac!

8/10 Good

Matthew

Stayed 1 night in Dec 2023
Response from Chip on Jan 30, 2024
Thank you so much for your feedback. We appreciate you for allowing our hotel to host you during your time of travel.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Stayed 2 nights in Dec 2023
Response from Chip on Jan 30, 2024
Thank you so much for taking time out of your busy schedule to give us some feedback. We were honored to have you as our guest, and we hope you return so that we can provide more wonderful experiences for you and your family.

10/10 Excellent

Renee

Stayed 1 night in Dec 2023
Response from Chip on Dec 11, 2023
Thank you so much for taking time out to leave us a review. We appreciate your business and kindness! We hope that in the future you allow our hotel and staff to accommodate you and your family once again.

10/10 Excellent

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Response from Chip on Feb 15, 2024
Thank you so much for taking time out to give us some feedback. We are pleased to hear that you enjoyed your stay with us. We would love to host you again whenever you are in the area.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chip on Nov 13, 2023
Thank you so much for taking time out of your day to leave us some feedback. We appreciate your positive review. We hope that in the future you return to stay with us so that we can create more memorable experiences.

8/10 Good

Bryce

Stayed 2 nights in Oct 2023
Response from Chip on Nov 25, 2023
Thank you so much for taking time out to leave us some feedback as we look to it as opportunities to grow. We appreciate your business and hope that during your future travels you allow us to host you again.

4/10 Poor

Rajat

Stayed 2 nights in Oct 2023
Response from Chip on Nov 13, 2023
We appreciate your business and for you taking time to give us some feedback. We take it as an opportunity to grow.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chip on Oct 11, 2023
Thank you so much for taking the time to give us some feedback from your past stay. We are pleased to know that we were able to meet your accommodations. We hope in the future whenever you're visiting the area, that you give us the honor to host you and your family again. You are much appreciated!!

8/10 Good

Sandra

Stayed 2 nights in Sep 2023
Response from Chip on Sep 20, 2023
Thank you so much for taking time out of you busy schedule to give us feedback. We appreciate your business and would hope that in the future you allow us to host you again.

10/10 Excellent

Violetta

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Sep 2023
Response from Chip on Sep 19, 2023
Thank you so much for the positive feedback. We are pleased to know that our hotel was able to meet your standards. We hope that in the future you return so that we can create more wonderful memories for you.

6/10 Okay

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my boyfriends birthday since it was close to top golf and we didn’t want to drive far afterwards. The room was attractive and clean for the price. Check in was easy and hotel staff was friendly. Bad area looked good but there was an event and it was crowded. The only negative to this stay was that the bed was the most uncomfortable thing I have slept on in awhile. Oh my God - I woke up feeling terrible followed by feeling sore for the next following days. I was not expecting that as hotels beds are usually one of the best
Stayed 1 night in Sep 2023
Response from Chip on Sep 19, 2023
Thank you for taking time out to give us feedback. We take it as an opportunity to improve on our guest experience. We apologize if we did not meet your full expectations. We want you to know that we appreciate your honesty as it allows us to grow.

10/10 Excellent

Shadi

Stayed 1 night in Sep 2023
Response from Chip on Oct 11, 2023
We appreciate your positive feedback and we are pleased to know that our establishment met your accommodations. We hope that in the future you all return to make more memorable experiences with us here at the Auburn Hills Marriott Pontiac. You are Awesome!!

10/10 Excellent

Joaquin

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Chip on Aug 25, 2023
Thank you so much for taking time out to give us some feedback. We appreciate you and can't wait for you to return to our hotel to create more memories.

10/10 Excellent

Zacqueline

Business traveler
Stayed 5 nights in Aug 2023
Response from Chip on Aug 16, 2023
Thank you so much for taking time out of your day to give us feedback. We appreciate you and hope you return in the future to stay with us again.

4/10 Poor

Jasmine

Liked: Cleanliness
Charged my card twice.
Stayed 1 night in Jul 2023
Response from Chip on Aug 16, 2023
We sincerely apologize for the inconvenience. It is our mission to make sure our guests receive renowned customer service. We hope that in the future you return so that we can leave a better impression on you. Thank you!

10/10 Excellent

LOU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
40th anniversary of the Fiero event was held there great job
Stayed 2 nights in Jul 2023
Response from Chip on Jul 31, 2023
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Our staff really enjoyed learning about the cars. Until next time!

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Chip on Jul 22, 2023
Thank you so much for your feedback! We appreciate you for choosing our hotel to meet your accommodations.

10/10 Excellent

Jevon

Stayed 1 night in Jul 2023
Response from Chip on Jul 31, 2023
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Until next time!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!!!!!!!!
Stayed 1 night in Jul 2023
Response from Chip on Jul 22, 2023
You are amazing! We appreciate you for feedback and for choosing our establishment to meet your accommodations! Until we meet again!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Jul 2023
Response from Chip on Jul 6, 2023
Thank you so much for your feedback! We are happy to hear that we met your expectations and we can't wait to have you back at our hotel as a guest!

6/10 Okay

Mark

Disliked: Property conditions & facilities
The sink in the bathroom was stopped up.
Stayed 1 night in Jun 2023
Response from Chip on Jun 30, 2023
We definitely would like to apologize for any inconvenience that this might have caused. We thank you for taking time out to give us feed back and we hope that in the future you decide to visit us again so that we can make your stay incredible.

10/10 Excellent

Taylor

Stayed 1 night in Jun 2023
Response from Chip on Jul 31, 2023
Thank you so much for taking time out of your day to give us some feedback. We are very pleased to know that our establishment was able to meet your accommodations. We hope that in the future you return so that we can make another memorable stay for you. Until next time!

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
The offerings in the concierge lounge were disappointing given the significant premium for an otherwise smaller than usual room
Stayed 1 night in Jun 2023
Response from Chip on Jun 3, 2023
We would like to apologize for your displeasure with the lounge and we also thank you for your feedback as we consider it an opportunity to improve. We hope that in the future you would return so that we can provide a better experience.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Chip on May 9, 2023
Thank you so much for your positive feedback! We are beyond thrilled to know that our hotel was able to meet your accommodations. We would be more than happy to have you back whenever you are visiting the area. Until next time!!

6/10 Okay

Gustavo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Chip on May 9, 2023
Thank you so much for your feedback!

2/10 Terrible

Paul

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Wi-Fi terrible and they charge for everything
Stayed 1 night in Apr 2023
Response from SC on May 1, 2023
If you sign up as a Bonvoy member the WIFI is free. Otherwise, we are a full-service hotel. We don't advertise anything is free, so we do apologize.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Chip on Apr 24, 2023
Thank you so much for your feedback. We hope that in the future you return to stay with us.

6/10 Okay

Betsy L, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was just ok. Many unattended kids running around the hotel completely unchecked while the parents drank at the bar. Not cool. I was there with my child who obviously did not behave in that way.
Stayed 2 nights in Apr 2023
Response from Chip on Apr 18, 2023
We definitely appreciate your feedback as we look to it as an opportunity to grow. We do understand your views as we do try our best to make all of our guests feel comfortable. We hope that in the future you return to stay with us so that we can provide you with a more pleasant stay.

8/10 Good

Christopher A

Stayed 2 nights in Apr 2023
Response from Chip on May 9, 2023
Thank you so much for staying with us and taking time out of your day to give us some feedback! You are appreciated!

6/10 Okay

Anthony

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was an ok stay. The smell at the hotel war terrible, something like chlorox. The breakfast was not good either, they have eggs but not sausage and bacon together the same day, only one kind a day, they switch them basically. Anyways, last year stay was better I think, besides the breakfast (it wasn’t good either).
Stayed 1 night in Mar 2023
Response from Chip on Mar 18, 2023
Good afternoon. We appreciate the feedback as we look at it as an opportunity to improve our guest experience. We hope that in the future you return to our property so that we can make a more amazing experience for you.

4/10 Poor

Borislav

Stayed 2 nights in Mar 2023
Response from Chip on Mar 27, 2023
We appreciate your feedback as we use it as an opportunity to improve our guest experience. We hope that in the future you return to our property to showcase an improved and wonderful stay for you!

10/10 Excellent

Zaira

Stayed 1 night in Feb 2023
Response from Chip on Mar 18, 2023
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great at check in. Super friendly and gave us all the information we needed. The entire property was very clean and inviting. Our room was very clean, almost purified. We were very pleased with the entire experience.
Stayed 1 night in Feb 2023
Response from Darris on Feb 19, 2023
Thank you so much for your feedback. We are pleased to hear about your experience and we hope that in the future whenever your in the area you allow us to host you and your family. Until next time our friend.

10/10 Excellent

Jamie

Stayed 1 night in Feb 2023
Response from Chip on Mar 18, 2023
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 Excellent

Bassem

Stayed 2 nights in Feb 2023
Response from Chip on Mar 18, 2023
We appreciate your feedback and we hope to see you in the future! Until next time!

10/10 Excellent

april, middletown

Traveled with family
Liked: Staff & service, property conditions & facilities
Great. Very clean. Easy parking.
Stayed 1 night in Jan 2023
Response from Talia on Jan 31, 2023
Dear April,Thank you so much for taking the time to give feedback. We greatly appreciate you!

10/10 Excellent

James, denver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people who serve there
Response from Darris on Dec 24, 2022
Thank you so much for your generous words and for allowing us the opportunity to accommodate you during your travels. We look forward to having you back as a guest whenever you are visiting our area. Until next time my friend!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Darris on Dec 7, 2022
Thank you so much for allowing us to meet your accommodations and for taking time out of your busy day to give us some feedback. We sincerely appreciate you and hope we meet again in the future.

4/10 Poor

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The heat didn’t work !!
Stayed 1 night in Nov 2022
Response from Talia on Nov 25, 2022
Dear Cristina,Thank you for taking the time to let us know how your stay was. If your travels bring you back to Pontiac, please reach out so we can make it right.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Wish breakfast had an a la carte option, only buffet was available at $18.
Stayed 2 nights in Nov 2022

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Sep 2022
Response from Talia Williams on Oct 11, 2022
Dear Nadine,On behalf of the entire hotel team, I want to thank you for sharing your feedback about our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Agatha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was very satisfied with the Hotel overall. Only thing worth mentioning is the room was very dusty not sure if it was because of the carpeting or maybe same was not vacuumed? For allergy sufferers this is not acceptable.
Stayed 3 nights in Aug 2022
Response from Steve on Aug 23, 2022
Thank you for the feedback. Appreciate you staying with us.

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was stupendous and the property was in good condition. We would recommend it to ours friends and family and will absolutely return. - Karen
Stayed 2 nights in Aug 2022
Response from Steve on Aug 23, 2022
Glad to see the team took good care of you. Thank you for the feedback.