Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Mar 24, 2015
Everything at this hotel costs extra. This is a perfect hotel for an employee with an expense account. Breakfast started at $11.00. Internet was $11.95 per day. This is not a hotel for a family.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids, MI

It's the little things...

Posted Mar 13, 2015
Pros: Location, restaurant, friendly staff
Cons: See my review above
Location: Somerset Collection, dining, shopping
Overall the hotel was fine. The staff was super friendly which I appreciated, and the room was nice and clean. But it was definitely the little things during my stay that started to build up and make my experience less than stellar. For one, the bathtub drain did not work properly, but it was late so I didn't want to try to get it fixed at that point. I had 2 body lotions but no shampoo in the room. Not a big deal on its own, but I was starting to get annoyed. The lighting in the bathroom and vanity area were HORRIBLE. It was way to dark to put on makeup. The in-room coffee machine leaked all over. And the clock was 15 minutes slow. Again, each of these things alone I probably wouldn't have even noticed, but all together they really tarnished my view of this hotel.
Comment from Hotel Management
Mar 15, 2015 by Ami W., Hotel Management
Betty, we are so sincerely sorry. Truly we are and we hope that you will accept our apologies on behalf of our entire team. We wish you had provided us a guest room number here so that we may address the issues you note here, however we'll do our best to investigate on our own. Thank you so very much for choosing to stay with us. We agree that the little things can add up and it sounds as if too many added to your experience. We thank you for visiting and for posting this review. We have passed all comments to our general manager for her review. Thank you again and we do hope you'll visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Pros: great location and price
Great stay, recommend. Great location as well as very good price.
Comment from Hotel Management
Mar 6, 2015 by Ami, Hotel Management
Hello and thank you so very much not only for visiting, but for taking the time to post your wonderful five star review. We appreciate your business and feedback and hope to see you again very soon. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 10, 2015
Super relaxing! Beds were amazing!! Nice pool and gym area
Comment from Hotel Management
Mar 6, 2015 by Ami, Hotel Management
Five stars - PERFECT! Thank you so much for choosing to stay with us here at Troy, and of course for taking the time to post. We hope to see you again on your next visit!
Comment from Hotel Management
Mar 6, 2015 by Ami, Hotel Management
Five stars - PERFECT! Thank you so much for choosing to stay with us here at Troy, and of course for taking the time to post. We hope to see you again on your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great price

Posted Dec 14, 2014
The hotel is undergoing renovations. The rooms were dated but clean. The lobby is gorgeous. The heating system is loud but I'm assuming it's under construction as well.
Comment from Hotel Management
Dec 20, 2014 by Ami, Hotel Management
Hello and thank you for taking the time to post! We very much appreciate you visiting and yes, we are in fact currently undergoing a few renovation projects including a major update to our elevator system and a complete room refresh. We apologize for any inconvenience during your visit and hope that you'll visit once again after completion. Safe travels!
4 out of 5
Recommended
for Couples
by A verified traveler

Enjoyed our stay :)

Posted Dec 10, 2014 on Hotels.com
Enjoyed a weekend getaway - perfect spot close to all we were planning to do
Comment from Hotel Management
Feb 14, 2015 by Ami, Hotel Management
Hello and thank you very much for taking the time to post your wonderful review. We're thrilled to hear that everything was to your liking and hopefully we'll see you again soon on your next visit. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Michelle, one of the hostesses in the lounge area is great!
Comment from Hotel Management
Dec 14, 2014 by Ami, Hotel Management
Hello and thank you so much for visiting! We very much appreciate you taking your time to post about your stay - in particular mentioning one of our hosts here at Troy by name. We've passed your comments directly to our general manager, also named Michelle, for her review! Thanks once again and we hope to see you again very soon. Happy holidays to you!
5 out of 5
Recommended
for Couples
by Joefrom North Canton

Marriott Detroit Troy

Posted Nov 26, 2014 on Hotels.com
Great service, friendly staff on every contact. Beautiful property.
Comment from Hotel Management
Jan 31, 2015 by Ami, Hotel Management
Hello Joe and thank you very much for choosing to stay with us here in Troy. Also, we thank you equally for taking your time to post such a GLOWING five star review online. We love hearing that everything was to your liking and hopefully, we'll see you again here in Oakland County! Safe travels always.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Lift issues

Posted Nov 22, 2014 on Hotels.com
Terrible lifts - granted they are undergoing refurbish but in a 14 floor hotel when you are on the 6th floor and want to use the Club Lounge on thr 12th floor, prepared to wait at least 10-15mins at rush hours for a crowded lift to come by.
Comment from Hotel Management
Jan 24, 2015 by Ami, Hotel Management
Hello and thank you for visiting. We understand completely your frustration with the elevator renovation and we sincerely apologize. The completion of the project is something we are very much looking forward to. Once again, thank you for visiting and we do hope that you'll visit again soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Very nice!!!

Posted Nov 18, 2014 on Hotels.com
Very close to summerset collection mall. 5 min drive.
Comment from Hotel Management
Jan 24, 2015 by Ami, Hotel Management
Hello and thank you for visiting us here at Troy. We are thrilled to hear that you enjoyed your time with us and we hope that you'll return again soon for some additional shopping!