Ratings based on 996 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 9, 2024
This place was convenient with airport shuttle and was clean and worked for a short stay
by A verified traveler
Posted Apr 25, 2024
EXCELLENT
Comment from Hotel Management
May 3, 2024 by CJ, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted Apr 18, 2024
Comment from Hotel Management
Apr 21, 2024 by CJ, Hotel Management
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.
by A verified traveler
Posted Apr 17, 2024
After three years still under construction rooms are a mess, they missed my wake up call.
Comment from Hotel Management
Apr 21, 2024 by CJ, Hotel Management
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.
by A verified traveler
Posted Apr 13, 2024
I was given a room that opens directly into the lobby, you could hear everyone talking outside, watching tv and checking in. The mirror was smudged everywhere. The blankets had brown/black marks covering about a 2-3 square foot area, the side table was covered in gunk and still wet, the drawer to that table was broken open, with a white grainy substance all over it.
I immediately left, checked out and submitted a refund request. Don’t stay here, you will have a better experience anywhere else.
Comment from Hotel Management
Apr 15, 2024 by CJ, Hotel Management
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.
by A verified traveler
Posted Apr 12, 2024
Room was clean, staff was friendly and provided proper and clear information when needed. Currently in renovations and a lot of mess around the property
Comment from Hotel Management
Apr 15, 2024 by CJ, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted Apr 8, 2024
Comment from Hotel Management
May 3, 2024 by CJ, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted Apr 6, 2024
The rating on the app must have been very outdated. Either the property was being renovated or condemned. The hallway carpet had cardboard and duct tape over a transition area, hallway carpet was filthy, window drape hanging off one end, shear torn, tub no finish left on it. Check in was on at a card table but staff was very friendly. They put us on a quiet floor, hate to guess what was happening elsewhere. We had no choice but to stay as late & no cancellations. Heating smelled awful so slept in clothes and was cold all night.
Comment from Hotel Management
Apr 10, 2024 by CJ, Hotel Management
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.
by A verified traveler
Posted Apr 4, 2024
No breakfast, place is not clean overall. Even if there is renovation work still they can maintain a decent level of cleanliness
Comment from Hotel Management
Apr 10, 2024 by CJ, Hotel Management
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.
by A verified traveler
Posted Mar 22, 2024
Floors were not clean like they hadn't been swept, there was hair on the bathroom floor from previous guest. Walls are really thin, could hear the tv next to me all night long.
Comment from Hotel Management
Apr 10, 2024 by CJ, Hotel Management
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.
