Ratings based on 50 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby Sheila from St. Paul, MN
Started good but went down hill fastPosted Jul 23, 2013
Pros: Most of the staff was very friendly - especially the ones cleaning the rooms. Just passing them in the hallway they had a smile and friendly comment.
Cons: Clean the swimming pool and put toilet seats on that aren't angled off to the side.
Location: The location was good with lots of shops and places to eat nearby.
When I first arrived, I received a friendly welcome. I knew it was a long shot but asked if it would be possible to check in early - I was there around 1:00. Luckily (or not) there was one room of my type that had been cleaned so I was allowed to check in early. I found out why nobody was in that room when after being in the room for an hour it was very hot and not cooling down at all. Before going out I asked that someone check the AC in the room. When I got back I was given a different room - where the AC worked great. My next encounter at the front desk went well, too, but the third person (a guy this time) acted like I was imposing on him. Especially when I went down to print my boarding pass on the computer and was unable to connect to the internet. He looked at it and decided to just restart it and as it was restarting I noticed there was only one piece of paper in the printer and asked if he also had more paper. At that point he got annoyed and said he would just print it out at the front desk. I can only assume the next person wanting to print their boarding pass had the same problems - why not just fix it in the first place? Anyway, when I got to the airport and up to the security line, I was sent back to the Delta kiosk because when he printed my boarding pass it cut off the left side so they would not accept it. The toilet seat did not fit the toilet properly and off to one side and the swimming pool was filthy - not up to Marriott standards in my opinion.
for Personal Eventby Tom
Convenient locationPosted May 7, 2013 on Hotels.com
Very close to amenities. Easy access to the freeway. Would stay again.
for Couplesby A verified traveler
Best extended stay!Posted May 2, 2013
We were very pleasantly surprised with our 3 night stay at the Residence hotel by Marriott and would definitely stay again. Our cat liked it also but we were charged a pet fee despite Expedia assuring us there would be no fee! We somehow feel this was a misunderstanding and Expedia was more at fault than the hotel. Our suite was so roomy and included all our needs. It was also very convenient .
for Overnight Stay Before Destinationby SandyJ from Ellicott City MD
Happily surprisedPosted Apr 24, 2013 on Hotels.com
We were moving out of our house and stayed at the Residence Inn for 2 nights. We had lived in the area for 5+ years and didn't even know it was there! We were on the top floor and it was VERY quiet. Plus, the doors have a non-slamming feature that every hotel should have. Breakfast was fine; but only ate there one morning. The downside was the sleeper sofa. I wish hotels would realize that these mattresses need to be better quality as people do actually sleep n them. Lastly, it's a non-smoking hotel and the staff were on too of it. I just wish people that do smoke wouldn't stand RIGHT by the doors to do; inconsiderate. I would recommend this Resisdence Inn.
Recommendedby residence inn from livionia
Posted Apr 23, 2013 on Hotels.com
my stay was great ,the staff is always very nice and helpful
Recommendedby A verified traveler
Posted Mar 13, 2013 on Hotels.com
for Business Travelersby The Moder Hippie
Review app sucks but my stay was good!Posted Mar 6, 2013 on Hotels.com
The hotel needs better signage out on 6 mile. That's my only complaint!
for Everyoneby Tom from Pittsburgh
great palce for business or pleasurePosted Mar 5, 2013
Pros: generous sized room at a very reasonable price
Cons: having to go outside into the cold to get to breakfast/office.
Location: good location for NW detroit suburbs
great value! Studio suite was perfect for my wife and me as we visited family over the weekend. Breakfast was pleasantly good with a nice selection of hot and cold items. Staff was very friendly and accomodating.
for Business Travelersby Chadd
Acceptable but not impressivePosted Dec 14, 2012 on Hotels.com
This is my second stay here and a number of people have had issues with the housekeeping staff being very aggressive about coming into the room. It doesn't seem to matter if you have the do not disturb sign out, they want to come in. Make sure you also use the secondary locks or you could end up on them walking in as you get out of the shower, as happened to one of the guys last year.
Recommendedby A verified traveler
Posted Aug 4, 2012 on Hotels.com
Problem with kitchen faucet caused inconvenience but quickly and efficiently corrected.All else was fine!