Ratings based on 1,216 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Older Hotel, Fantastic Staff

Posted Jul 31, 2015
Pros: Staff, location proximity to Henry Ford
Location: Henry Ford Museum, Mall!
Great On-site dining, Staff fabulously professional
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Great place

Posted Jul 31, 2015
Its very clean and beautiful on the inside. The hotel is spacious. I checked in very late.. I was greeted by a very night hotel staff. My check in was quick! My room temp was just right. My room was very clean. The hotel was really quiet. My check out was even quicker since hotel policy is that check out customer get priority.
2 out of 5
by A verified traveler from Sault Ste Marie, MI

My experience

Posted Jul 30, 2015
Pros: It was a very quiet hotel.
Location: We went to Greenfield Village. So it was nice and close
We checked in with little trouble and given a room. Once we got to our room - there was only 1 bed - I booked a room with 2 double beds. So we had to take all of our luggage out of the room and go down 7 stories to be moved to the room next door, We later went to the pool and hot tub. It was very noisy from other adults. There were towels scattered all over that had been used. I got a good deal on the price but would not pay regular price. It is not worth the price that they would normally charge.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

What a Fantastic Hotel!

Posted Jul 29, 2015
Pros: Everything!
Cons: An outdoor pool would be nice.
Location: It's close to everything
I do a lot of traveling and have stayed at a great many hotels but this is probably the most impressive place I've ever been to. The hotel is gigantic and very, very modern. The staff is friendly, the building is ultra chic, and the location is excellent. It's very close to Greenfield Village and the Henry Ford Musuem. I would definitely stay here again and heartily recommend it to all. The restaurant is fabulous.
4 out of 5
Recommended
for Everyone
by A verified traveler from TUMUT NSW AUSTRALIA

GREAT HOTEL FOR MY PURPOSES...

Posted Jul 28, 2015
Pros: VERY QUIET FOR SUCH A HUGE PLACE...HAD A GRAT VIEW
Cons: FOYER COULD BE CHEERED UP WITH MORE LIGHTING AND COLOR.
EASY ACCESS TO ARAB AMERICAN MUSEUM, FORD MUSEUM AND GREENFIELD VILLAGE.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Close to the Henry Ford Museum/Event Center

Posted Jul 28, 2015
Pros: Location, staff, food
Cons: air conditioning
Location: Henry Ford Museum, Mall
Staff incredible, older hotel that more than makes up for slightly dated facilities with SHINING STAR service. Genuinely friendly people, fun dining experience, flexible room service (& affordable!)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Shower pressure very strong. No fridge or microwave, missed having that when ur eating out while away from home.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oak Park, ill

The hotel was very comfortable.

Posted Jul 28, 2015
I had a great experience with this hotel. This was my second time staying.
2 out of 5
by A verified traveler from New Orleans

Disappointing

Posted Jul 28, 2015
Pros: The location
Cons: The room furniture/ carpet/ bathrooms
Location: Close to the highways
I have seen the deterioration in this hotel over the years!! Last time I stayed it was 2.5 yrs ago and I liked it at that tine. This time the room looked and felt cheap, it was not as clean and fresh as I remember. It is sad to see a place like that goes bad!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff

Posted Jul 28, 2015
Pros: The staff was great!!
Location: Fair lane Mall.
The staff was great and very accommodating. I ordered room service and it was a good experience. Its the second time there. I would definitely go back.