Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Connecticut

It was fine for one night

Posted Aug 5, 2014
Pros: Large clean rooms
Cons: Provide free wifi in the rooms
Location: Several restaurants very close by
The hotel was very conveniently located, the building is attractive and the lobby area was spotless. We didn't arrive and check-in until 10pm and were exhausted. Having to make an extra trip back down to the front desk because the keys to both rooms didn't work was very frustrating. The rooms are spacious and very clean. The pillows are lovely but the mattress felt like a brick--I was aching all over the next morning. The shower felt fabulous. I had to hunt for the hair dryer and when I found it in the closet it was peeling and gummy all over...yuck. PLEASE reconsider charging for wifi in the rooms. It's 2014 and that's an unpleasant surprise for business and leisure travelers alike....that sort of nickel-and-dime charging is beneath an upscale hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Close to highways & action in Livonia, Novi, north

Posted Jul 28, 2014
Great stay for last minute reservation. Only disappointment was being awaken by the folks in the room next to us. Walls seemed thin, as we could here entire conversations. If that didn't happen, our stay would have been perfect!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2014
Overall a good experience but they were a little short on people working the desk. When we were trying to check out, we waited in line for 20 minutes before we were helped.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 20, 2014 on Hotels.com
We were thrilled with the gym and access to the other Sheraton amenities (especially the Starbucks coffee and terrific breakfast) This was our first time using hotels.com and was initially wary about paying in advance, but we booked at the last minute and were pleasantly surprised.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jun 9, 2014 on Hotels.com
4 out of 5
Recommended
by tiffany from Windsor

clean and friendly staff

Posted Jun 9, 2014 on Hotels.com
Great staff and nice rooms
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 8, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

excelent in all aspects

Posted Jun 6, 2014
Pros: in side out side, all the hotel is nices, the room perfect.
Location: very well located good restaurants, shoping center and atractions.
the best hotel in the area, near to bussines areas, atractions, restaurants, easy to acces.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 31, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 30, 2014 on Hotels.com