Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sammamish WA

Nice hotel - convinient location

Posted Jul 20, 2014
Friendly staff went out of way to accomodate my requests
4 out of 5
by A verified traveler

Like a Famous European Chain

Posted Jul 17, 2014
Pros: Clean, friendly, convenient.
Cons: Better HVAC. Add outlet plugs to rooms. Luggage rack in room. More reliable Internet.
Location: Across from a large Mall. Convenient to I-75 and many of the automotive suppliers.
I stayed in Somerset Inn for only one night. First impression was positive for a conference center hotel. It was convenient to my business, to shopping and to the Interstate and there was plenty of parking. But my room was disappointing. It was small and only had a double bed. Fortunately my wife wasn't with me so it was plenty big. But there was no luggage rack in the room and there wasn't much space to organize my suitcases without putting them on the floor. The air conditioner was old fashioned with a vernier hot/cold dial that was difficult to adjust to a precise room temperature. It was either cold or warm and the air conditioner was loud. The view was ugly 3rd floor roof. My biggest beef was that there wasn't sufficient number of outlets to charge all my devices. That's not acceptable in this day and age where most business travelers carries at least 3 devices. And the Internet was unstable. It kept disconnecting but when connected it was fast. The breakfast crew was accommodating to special needs from a Vegan member of my team but for a bagel with cream cheese, hash browns, toast, orange juice and 2 coffees, the bill came to 34 including tip. That's expensive. But I was here to sleep. And that I did. The bed was very comfortable. Would I come back to Somerset Inn? Not likely. I was here because my colleague made the reservation. I prefer the Hilton and Marriott networks.
4 out of 5
by A verified traveler from Grand Rapids MI

Great location, great staff, one really big flaw.

Posted Jun 30, 2014
In room A/C was noisy and made a bad odor. Paid for two nights but slept so poorly the first that I chose to forfeit the second and go home.
3 out of 5
by A verified traveler

Great location

Posted Jun 18, 2014
Terrible internet conductivity and the AC unit was really loud.
5 out of 5
Recommended
for Everyone
by Sally from Minneapolis, Mn

Loved the staff!

Posted May 14, 2014
The staff at this hotel went out of their way to be pleasant, considerate, kind, and helpful. We were staying there to attend my Mom's funeral and the personnel were all wonderful. The food was delicious and great service in the restaurant. The fan for the AC was noisey and they deducted $ from our bill and stated they would have it repaired. Nice hotel, great location.
4 out of 5
Recommended
for Everyone
by steve from sauk prairie wi

Great people, nice place.

Posted May 8, 2014
Really friendly staff. You could tell they liked where they worked. Room was clean and comfortable.
3 out of 5
Recommended
for Everyone
by Jeff

A lot of Potential to be great

Posted Apr 26, 2014
Pros: Staff, Location
Cons: Bedding, Showers
Location: Everything- Somerset Mall next door...Taxes only 6%! ( as opposed to the 9% we pay in Los Angeles)
This hotel has a lot going for it- Terrific staff, nice restaurant in hotel, great location, easy access to shopping, dining and so on. It needs some basic room comfort improvements- softer sheets- the ones they currently have are very rough. The shower temperature was either scalding hot or cold and didn't match the temperature coming out of the bath faucet- so I nearly was burned. The hotel has strange horseshoe layout so it can be quite a walk to your room. I say its a 3 star now but fix the showers and get softer sheets and you have a 4 star. Or get a free breakfast buffet and stay a good 3 star.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to mall, friendly staff

Posted Mar 14, 2014
close to mall, friendly, decently clean ( found some hair in the bathroom).. a little smelly
2 out of 5
by dennis from troy michigan

Summerset inn

Posted Mar 3, 2014
The pictures show the room looking pretty big but when I got there it was small the tv was small and the bathroom really small. They had no pool and everything around there is really nice but over priced food clothes drink ect
4 out of 5
Recommended
for Everyone
by Dr. J from Toledo OH

Convenience

Posted Mar 1, 2014
Pros: good location
Cons: update the furnishings and art work
Location: somerset Mall and Palace of Auburn Hills. great Restauramnts too
No surprises. Nice, basic accommodations with better than average bed comfort