Suite, 1 Bedroom, Non Smoking (1 King Bed) | Living area | 37-inch TV with cable channels

Reviews of Super 8 by Wyndham Sterling Heights/Detroit Area

2 out of 5
Super 8 by Wyndham Sterling Heights/Detroit Area
34550 Van Dyke, Sterling Heights, MI

Reviews

6.4
Rating 10 - Excellent. 144 out of 643 reviews" "
Rating 8 - Good. 135 out of 643 reviews" "
Rating 6 - Okay. 143 out of 643 reviews" "
Rating 4 - Poor. 96 out of 643 reviews" "
Rating 2 - Terrible. 125 out of 643 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Brandi

Liked: Staff & service
People were walking around upstairs all night.I could hear the footsteps above my room through the ceiling.floor was not vacuumed
Stayed 2 nights in Mar 2024
Response from Mark on Mar 25, 2024
We apologize for any inconvenience on your last stay , we will putting all our hard work to keep our facilities up to the standard to meet our guest satisfaction , we appreciate your feed back and looking forward to serve you again.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Jacuzzi suite was very nice.
Stayed 2 nights in Mar 2024
Response from Mark on Mar 23, 2024
We are appreciate your nice feedback ,and we're looking forward to serve you again.

10/10 Excellent

Niveen

Liked: Cleanliness, staff & service, property conditions & facilities
It was good the place clean & safe , the guy at front was super nice A
Stayed 3 nights in Feb 2024
Response from Mark on Mar 18, 2024
We appreciate your lovely feed back , We're looking forward to serve you again.

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
System had me in the wrong room then what I booked. The room still had valentines day confetti on the floor. Jacuzzi tub in room was broken and not taped up very well. It was also coming off the wall. Floor was broken not just in room but in the hallway.
Stayed 1 night in Feb 2024
Response from Mark on Feb 22, 2024
We apologize for any inconvenience , we are working so hard to keep up the place up to the standards and you will be also offered 20% on your next stay .

6/10 Okay

denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilets didnt work rooms were dirty gentleman at front desk was rude didnt want to look for plunger told him i needed a different room as toilet didnt work was rude but finally agreed previous guest in room 102 smoked and was smoking pot property didnt air the room out second room bed looked like someone laid on bed no wash clothes ceiling peeling
Stayed 2 nights in Feb 2024
Response from Mark on Feb 9, 2024
We really apologize for any inconvenience you had experienced on your last stay , we addressed all the issues and take care of them to insure not to have it again.

6/10 Okay

Luis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It needs to be cleaned better
Stayed 1 night in Feb 2024
Response from Mark on Feb 9, 2024
we apologize for the inconvenience , we are adding extra help and offered to have our rooms extra and deep clean .

4/10 Poor

Frederick

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was terrible
Stayed 1 night in Jan 2024
Response from Mark on Feb 2, 2024
We apologize for the inconvenience , we are working so hard to change and update our bathrooms to a new and modern look to reach our highest standard

8/10 Good

Jiankang

Traveled with family
Liked: Cleanliness, staff & service
Breakfast is not satisfied
Stayed 3 nights in Jan 2024
Response from Mark on Jan 23, 2024
We appreciate your feed back , We're putting extra attention to our breakfast to make sure it's reaching our value customers satisfaction ,Thank you and looking forward to serve you again. :)

2/10 Terrible

salkic

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Jan 17, 2024
We apologize if we didn't meet your satisfaction on your last stay , We are putting more attention to our guest room to bring the hotel to the higher standard.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive
Stayed 2 nights in Dec 2023
Response from Mark on Jan 1, 2024
We really appreciate your feedback , looking forward to serve you again.

4/10 Poor

Layth

Stayed 5 nights in Dec 2023
Response from Mark on Jan 17, 2024
We apologize if we didn't meet your satisfaction level , we are working hard to update the hotel to higher standard.

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly staff and the room was very cozy and comfortable. I needed a 1 night stop to do my laundry and rest for a couple of hours. I’m glad I chose here. Bed was comfortable you can tell they recently updated the place and it looks great.
Stayed 1 night in Dec 2023
Response from Mark on Dec 19, 2023
We are so happy that we meet your satisfactions and we really appreciate your feedback, We're looking forward to serve you again.

4/10 Poor

Emad

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The place needs some love
Stayed 3 nights in Dec 2023
Response from Mark on Dec 18, 2023
We appreciate your feedback, We are heading to a new project to newer modern bathroom ,Thank for your time and we are looking forward to serve you again.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Mark on Dec 13, 2023
We appreciate your feed back , looking forward to serve you again.

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark on Dec 12, 2023
We appreciate your feed back ,looking forward to serve you again.

8/10 Good

Madline

Every thing was good
Stayed 2 nights in Dec 2023
Response from Mark on Dec 12, 2023
We appreciate your feed back , looking forward to serve you again.

6/10 Okay

Charity

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room seemed ok at first but the shower was dirty and shower head looked like it had rust
Stayed 1 night in Dec 2023
Response from Mark on Dec 12, 2023
We appreciate your feed back and we would like to inform you we are working on a great project for our all bathrooms to keep up with our new modern standard , thank your time and looking forward to serve you again .

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room but the microwave didn't work and had to complain a few times before they got me another one
Stayed 2 nights in Dec 2023
Response from Mark on Dec 5, 2023
We appreciate your feed back , and we really apologize for the last night issue it appears the microwave was controlled from the room first switch first when walk in . but we relocate the plug from deferent source for not having this issue next time , Thank you for your stay and we looking forward to service you again.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mark on Dec 5, 2023
Thank you for your feed back , looking forward to service you again.

2/10 Terrible

Ban

Liked: Staff & service
Disliked: Property conditions & facilities
Poor and smelly property
Stayed 3 nights in Nov 2023
Response from Mark on Nov 28, 2023
We apologize for any inconvenience at your last stay , The two issues had been addressed and working on it to correct them soon as we can. thank you for your feed back .

6/10 Okay

Hayder

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mark on Nov 28, 2023
We apologize for not been meeting to your satisfaction Lovel, but we are having a good update bathrooms projects to bring our property at newer and modern look, thank you for your feed back and looking forward to serve you again.

2/10 Terrible

Mohsen

Traveled with family
The room was dirty and smells bad
Stayed 1 night in Nov 2023
Response from Mark on Nov 14, 2023
I apologize for the inconvenience at your last stay , we had take care the issues you had mentioned to keep up the hotel at your satisfaction level , Thank you for your feedback .

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a regular guest here. For things within control of the property it is a professionally run place with pleasant staff
Stayed 7 nights in Nov 2023
Response from Mark on Nov 11, 2023
We appreciate your feedback , looking forward to serve you again.

10/10 Excellent

Jan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Mark on Nov 7, 2023
Thank you for your feed back , looking forward to serve you again. :)

10/10 Excellent

Ray

Stayed 1 night in Oct 2023
Response from Mark on Nov 4, 2023
Thank you for your feedback, looking forward to serve you again.

10/10 Excellent

Melissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in later in the evening and the woman at the front desk was very nice! The room was clean and comfortable
Stayed 1 night in Oct 2023
Response from Mark on Nov 4, 2023
Thank you for your feedback , looking forward to serve you again.

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend . Very dirty
Stayed 1 night in Oct 2023
Response from Mark on Nov 4, 2023
We apologize for the inconvenience and are addressing to fix every thing missing in that room , Thank you for your feedback .

4/10 Poor

Zacyah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All the air conditioners around the place are extremely dirty and do not provide change to the temperatures of the room. The jacuzzi was dirty and had scum bubbles. The jacuzzi also did not work well as its faulty faucets took a couple hours to fill with it hot water. With booked the room “deluxe” suite specifically for the jacuzzi, so it greatly took away from the stay. However… The staff were very sweet. The manager however did not take much accountability and wouldn’t give any sort of refund on the room just because we booked on Expedia. He offered a coupon though. It is their choice to advertise on Expedia so why penalize us for it? Again however, staff were sweethearts. Would not recommend this place, just take the dive and buy better.
Stayed 2 nights in Oct 2023
Response from Mark on Nov 4, 2023
We apologize for the inconvenience , and we addressed and fix the issue to make sure well operate good and thank you for your feedback.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mark on Nov 4, 2023
Thank you for your feedback , looking forward to serve you again.

2/10 Terrible

Jeffery

Stayed 4 nights in Oct 2023
Response from Mark on Nov 21, 2023
We apologize for the inconvenience , looking forward to serve you agai for better stay .

10/10 Excellent

Shantora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Mark on Oct 25, 2023
Thank you for your feed back , looking forward to serve you again.

8/10 Good

Qahtan

Stayed 3 nights in Oct 2023
Response from Mark on Nov 14, 2023
We appreciate your feedback , looking forward to serve you again.

4/10 Poor

Salem

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was not impressed the shower tub was horrible. We spent three nights. They never came to check or clean some of the parts on the door wet broken. Just not impressed at all.
Stayed 3 nights in Oct 2023
Response from Mark on Oct 23, 2023
We apologize for our bath room condition, but the good news is we are scheduling for remolding for new bath rooms to bring our rooms in a good and modern looks.

4/10 Poor

Lisa

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Mark on Oct 23, 2023
We apologize for any inconvenience on your last stay, We are working hardest we can to bring our rooms in a good and modern looks

4/10 Poor

Melissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was okay but the window latch was broken and a stick was placed there for security but it was too short to keep anyone out. And the heater unit was hanging off the wall cracked. The smell was not pleasant. They moved us upstairs which was better but the door had been clearly booted in and we did not feel too safe. Overall the property is worn out and looks like it’s seen better days. Stained tubs, peeling plaster but newer sinks and flooring in the rooms.
Stayed 1 night in Oct 2023
Response from Mark on Oct 23, 2023
We apologize for the all the inconvenience had happing on your last stay we addressed all the issues and fix them to make sure all our rooms are in safe conditions.

2/10 Terrible

Brittany

Dirty has bed bugs and roaches
Stayed 7 nights in Sep 2023
Response from Mark on Oct 13, 2023
unfortunately your feed back was sent to our property by mistake , because we never have any complaint for this type of case but if did we totally apologize for the inconvenience and we hoped if you had forward directly to us we could moved you to a new room.

6/10 Okay

Debra

Liked: Staff & service
Disliked: Cleanliness
Front desk staff was nice. The hallway was filthy and very noisy with other guests loud and arguing in hallway. This happened through the night. The room was pretty worn and the floor was dirty and broken up in places. I was afraid to use the in room hot tub as it was not clean and filthy around the drain. The bathroom was ok as far as the sink and toilet but I did not use the peeling and unclean shower.
Stayed 1 night in Oct 2023
Response from Mark on Oct 12, 2023
We are apologize for all the inconvenience in any bad issue you had experienced on your last stay, and we are thanking you for your feed back to allow us to address and correct all the issues. to have the place always meeting your satisfaction.

10/10 Excellent

Shantora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mark on Oct 12, 2023
We really appreciate your lovely feedback , looking forward to serve you again.

10/10 Excellent

NakYeon

Traveled with partner
Liked: Amenities
There was no towels in my room when I checked in
Stayed 1 night in Oct 2023
Response from Mark on Oct 9, 2023
We really appreciate your feed back , and we are apologize for having the towel after check in time sorry was missed , looking forward to serve you again. :)

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was vety dirty.. i didn't want to stay but had already paid. The floors were gross.
Stayed 3 nights in Sep 2023
Response from Mark on Oct 2, 2023
We apologize for the last stay experience , We are working hard to keep up the place up to the standard,

2/10 Terrible

Martha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First day, my door wouldn’t lock, and the door will stay open when I came back that they gave me a second room. The light when out for five hours. Then there was a fight between a bunch of black peoples in the hallway, trying to shoot, stab each other for a rape of a 15-year-old girl. Second day around 3 o’clock in the morning fight between Black people again in the hallway super bad Thursday my door was locked and I couldn’t open with all my foods and belongings on my hand. Had to wait when I went to the front desk the guy have gone for 15 minutes had to wait, this place is really danger is sucks. You might go there and you’ll get hurt or you end up hurting somebody. I’ve never come across such a disgusting place in every words.
Stayed 3 nights in Sep 2023
Response from Mark on Oct 2, 2023
We are trying our best to provide the best stay to our guest , therefor we moved you immediately soon you notify us the door problem , as far the people had made the fight we had call the authorities to take care of them and this issue it doesn't happen all the time like you mentioned it can happen for any high end hotels.

6/10 Okay

Tiffany

Stayed 2 nights in Sep 2023
Response from Mark on Oct 2, 2023
We appreciate your feed back , looking forward to serve you again.

8/10 Good

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly
Looking for somewhere to stay for a low budget and accept pets is a good hotel. Staff were super nice and friendly and very accommodating to my fur baby.
Stayed 2 nights in Sep 2023
Response from Mark on Sep 27, 2023
We really appreciate your nice feed back ,looking forward to serve you again. :)

10/10 Excellent

Mouhanad, Pembroke Pines

Stayed 2 nights in Sep 2023
Response from Mark on Oct 23, 2023
We really appreciate your feed back , looking forward to serve you again.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend more money and go somewhere else. Terrible.
Hotel room was dirty and not well maintained. The jacuzzi tub appeared to have alot of mold. Stains in bed sheets as well as hair everywhere. The room smelled very bad as did the entire hotel upon entrance. We will never stay there again.
Stayed 1 night in Sep 2023
Response from Mark on Sep 25, 2023
We apologize for the inconvenience you had experience it on your last stay , we addressed all the issues you had maintained for that particular room and correct them to make sure and keeping our rooms up to the slandered.

8/10 Good

Zuhair

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Mark on Sep 25, 2023
We appreciate your nice feedback , looking forward to serve you again.

2/10 Terrible

Edmond

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean and found a bedbug. I would never stay in this place again.
Stayed 1 night in Sep 2023
Response from Mark on Sep 25, 2023
We are deeply apologize if you had a bad experience on your last stay , We are correcting any issue that you had mentioned to keep all our rooms up to the standard.

10/10 Excellent

Dominque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mark on Sep 22, 2023
We appreciate your nice feed back, looking forward to serve you again.

10/10 Excellent

Mercedes

Stayed 1 night in Sep 2023
Response from Mark on Oct 12, 2023
We appreciate your lovely feedback . looking forward to serve you again.

4/10 Poor

Derek

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The
Stayed 1 night in Sep 2023
Response from Mark on Sep 22, 2023
We are deeply apologize if we couldn't meet your satisfaction for your last stay, we are working continually to bring the place to our good standard , looking forward to serve you agian.