Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

A Gem in Detroit

Posted Oct 20, 2014
Pros: look, feel, bedding
Cons: cleanliness
We stayed here for the marathon. It was a nice place to relax before the race and get cleaned up afterwards. It was very cozy and clean, which is tough for me to say, as I am a picky guest. Good job!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic stay!

Posted Sep 10, 2014
Cons: Keep it up. Everything was great.
Location: Right beside the mall.
Great room, nice facilities, clean, organized, every detail was nice (for example apples in the exercise room, complementary postcards of the hotel, etc). My son had a blast in the swimming pool and we loved the hot-tub.
2 out of 5
by A verified traveler from aa

Posted Sep 6, 2014
Billed twice, have to call several times for refund
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
Traveler, Please accept our sincere apologies that you experience difficulty with your bill. Please know that we will use your feedback for additional training to ensure that these are set up properly going forward. We regret any inconvenience this caused you and look forward to regaining your trust during future visits. Enjoy today! Emily Penfold Dailey Portfolio Reputation Manager The Henry | Autograph Collection
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Excellent facility

Posted Sep 1, 2014
The Henry is a safe, clean and comfortable place to stay. The rooms are relaxing, quiet and comfortable. The staff is friendly and helpful. Everything worked in our room and the hvac was quiet, allowing for a peaceful stay.
Comment from Hotel Management
Sep 7, 2014 by Emily, Hotel Management
Rich, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - The Henry
2 out of 5
by A verified traveler from CANADA

A DAY TO KILL BEFORE LABOUR DAY

Posted Sep 1, 2014
Pros: THE ROOM WAS COMFORTABLE AND HAD A REFRIGERATOR.
Comment from Hotel Management
Sep 7, 2014 by Emily, Hotel Management
Ken, Thank you for sharing your comments. We regret that your stay was less than fantastic. We look forward to regaining your trust during future visits. Enjoy today! Emily P Dailey Portfolio Reputation Manager - The Henry
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Aug 27, 2014
Pros: We appreciated the friendly and helpful service, and enjoyed the art throughout, and the pool/hot tub.
Our family of 4 stayed in this hotel for 3 nights when we were in town for a concert. It was a great place to stay and everyone was extremely friendly and helpful. The one and only snag to our visit is that we reserved our room through Expedia for 4 people (2 adults and 2 kids). When we arrived, the only room available was one with a king-sized bed. We were told that the reservation through Expedia came through the Expedia system as a reservation for a king size bed, when made for four people. We were told that they could send a rollaway to our room (it was there by the time we unloaded the car & got to the room) and that they would let us know if another room became available. We left and went to dinner, to a place recommended by the hotel staff. it was perfect for what we were looking for, to celebrate my son's birthday. By the time we got back to the hotel after dinner, they had found us a room with 2 double beds instead We appreciated the friendly and helpful service, the art throughout, and the pool/hot tub.
Comment from Hotel Management
Sep 7, 2014 by Emily, Hotel Management
Traveler, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. It is great to hear that the team was able to ultimately accommodate your request for a room with two beds. We very much look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager - The Henry
5 out of 5
Recommended
for Everyone
by A verified traveler from Mason, MI

Nice Hotel, Great Staff

Posted Aug 25, 2014
Pros: Very nice
Location: Everything was right there, mall within walking distance
We arrived early and was allowed to check in early. Was in town for the Eminem/Rhianna concert.
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
Matt, I am pleased that you were able to join us for the concert. Thank you for sharing your feedback. It was our pleasure to accommodate your request for an early arrival. We look forward to welcoming you back again soon. Enjoy today! Emily Penfold Dailey Portfolio Reputation Manager The Henry | Autograph Collection
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very Nice Hotel!

Posted Jul 23, 2014 on Hotels.com
We were from out of town and so we didn't know the town very well. We wanted a nice place in a safe neighborhood within reasonable distance to downtown. The hotel was very nice and comfortable. The rooms were great! Everything was clean. The employees were very friendly and helpful. It was in a nice area, however you do have to travel a bit to get downtown. Overall, we really enjoyed our stay.
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
Traveler, Thank you for sharing your feedback. We are pleased that the service and guidance provided by the staff as well as our carefully appointed rooms helped to enhance your stay. We look forward to welcoming you back again soon. Enjoy today! Emily Penfold Dailey Portfolio Reputation Manager The Henry | Autograph Collection
4 out of 5
Recommended
by A verified traveler

stay

Posted Jul 23, 2014 on Hotels.com
The hotel was very nice. Nearby area a little run down. For such a nice hotel I was very disappointed in the towels, which looked like the ones I use to dry my dog. Rough and dingy looking. Overall though it was nice.
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
Traveler, Thank you for your feedback. We are pleased that you enjoyed the hotel. Please know that based on your feedback we have begun the process of replacing the towels throughout the hotel. We look forward to welcoming you back. Enjoy today! Emily Penfold Dailey Portfolio Reputation Manager The Henry | Autograph Collection
4 out of 5
Recommended
for Couples
by James from Michigan

convenient location

Posted Jul 22, 2014 on Hotels.com
If you go to the Henry Ford museum and greenfield village it will only take you 5 min. The restaurant inside of the hot is expensive and busy
Comment from Hotel Management
Sep 20, 2014 by Emily, Hotel Management
James, We are so pleased that you found the location to be perfect for your visit to The Henry Ford Museum. Thank you for your feedback about TRIA, our pricing allows us to provide the freshest and highest quality ingredients. We strive to provide the best service and dining experience. We will continue to monitor the quality of the food that we produce and appreciate your feedback. We look forward to welcoming you back again soon. Enjoy today! Emily Penfold Dailey Portfolio Reputation Manager The Henry | Autograph Collection