Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great Hotel!

Posted Aug 23, 2014
Pros: We especially enjoyed out Room Service delivery lady! She was so very nice & sweet!
Cons: My order was wrong when I ordered my dinner. But overall, it was no big deal.
Location: We only stayed for the later part of the evening and unfortunately had to leave early in the morning, but the hotel was just beautiful!
Beautiful & elegant hotel with very helpful & nice staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from grand rapids mi

Great hotel close to downtown Detroit!

Posted Aug 18, 2014
Clean, beautiful and great service! Close to people mover, comerica park and ford field.
1 out of 5
by A verified traveler

run down hotel

Posted Aug 15, 2014
room was run down. first room smelled of stale air and mold and had very dirty carpets. the second room they put us in was only slightly better. sheets on one of the twin beds in the room were wrinkled as if someone had used it already. room was very dark. overall, the room did not give off a clean feeling whatsoever. checked out of the hotel early bc couldn't sleep. tv was positioned very awkwardly so you couldn't watch it while in bed although i couldn't find the remote anyways. room was beside a supply closet so the whole night, the sound of a door opening and closing was heard and it sounded like the door to my room was the one being opened even though it wasn't. i was surprised that even in their business centre they didn't have free internet access. even if u had to pay for in-room wifi, you would think the business center would have free internet access for hotel guests. parking was convenient tho just beside the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from j

Nice but no guarantee

Posted Aug 4, 2014
I called to make my reservation for a family getaway. I reserved 2double beds for my 2kids husband and I. To our surprise upon arrival we were given a room with 1 king. The staff told us they were booked and cannot guarentee beds from third party company's . I purposely called instead of doing online to make sure I would get the 2 double beds. I paid a lot of money to have 4 people in a king bed room. Please be aware and next time I will call the hotel directly.
3 out of 5
by A verified traveler from Michigan

Not quite up to their usual standards

Posted Jul 30, 2014
Pros: Location
Cons: Cleanliness, friendliness, promptness
Front door staff were curt and slow. Front desk staff was pretty good and helpful. The room was dirty, had clearly not been vacuumed, and the bathroom was left wet. The restaurant staff was excellent but the food was only slightly above average and not at all what we would have expected.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Beautiful Hotel near Comerica Park

Posted Jul 22, 2014
Loved this hotel. We had the pool practically to ourself on a Saturday morning. We had to wait 15 min to check in and they gave us free breakfast and valet parking. While waiting we had a soda in the bar and we got that for free as well. Staff was great. We will stay here again for our next Tigers Game
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2014
Awesome! They were very accommodating, courteous, and upgraded us to Starwood status because we are getting married here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed for a Tigers game

Posted Jul 10, 2014
If you have to stay in downtown Detroit, the Westin is a great choice. Bathroom was extremely large, the air conditioning worked well and the staff was friendly. Surrounding area was not very welcoming. Will probably stay in the suburbs if visiting the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Great! I would come back again! Nice rooms, friendly staff. We had a wonderful stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from grand rapids

Tigers game overnighter

Posted Jul 7, 2014
Great location close to activities. Hotel was beautiful and clean.