Property amenity

Reviews of GrandStay Hotel & Suites Perham

2.5 out of 5
GrandStay Hotel & Suites Perham
231 Market Drive, Perham, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 269 out of 393 reviews" "
Rating 8 - Good. 93 out of 393 reviews" "
Rating 6 - Okay. 17 out of 393 reviews" "
Rating 4 - Poor. 7 out of 393 reviews" "
Rating 2 - Terrible. 7 out of 393 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Johnny

Stayed 1 night in Feb 2024
Response from GrandStay Hotel & Suites Perham Management on Mar 20, 2024
Johnny, we are extremely sorry to see that your stay with us was not satisfactory. We would love for you to contact us with any concerns regarding your stay, as we strive to satisfy our guests. We hope you will give us another chance in the future to prove how GRAND we are!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jesse on Feb 9, 2024
Dear William,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from jesse on Dec 18, 2023
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jesse on Dec 18, 2023
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the heating/cooling. The thermostat may need to be checked. It was incredibly hot in the room even when turning the temperature down to 60 (it was mid 20’s outside and snowing).
Stayed 1 night in Oct 2023
Response from jesse on Nov 1, 2023
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
The staff was very friendly and helpful. The room was comfortable, nice bedding. There is a good variety for breakfast.
Stayed 2 nights in Oct 2023
Response from jesse on Oct 30, 2023
Dear Paula,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The staff was so friendly! Our room was comfortable and very clean. Many choices for breakfast. Thank you!
Stayed 1 night in Oct 2023
Response from GrandStay Hotel & Suites Perham Management on Oct 30, 2023
Paula, thank you for your kind words and review! We are so happy that you enjoyed your stay. See you next time your travels bring you to the Perham area!

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jesse on Oct 23, 2023
Dear Jody,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Grandstay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

10/10 Excellent

cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GrandStay Hotel & Suites Perham Management on Sep 20, 2023
Cristina, thank you so much for your review! We are so glad that your stay was exceptional and we can't wait to see you next time you're in the area!

6/10 Okay

Lynn

Stayed 1 night in Sep 2023
Response from GrandStay Hotel & Suites Perham Management on Oct 2, 2023
Hi Lynn, thanks for your review. Please let us know what we can do to make your next stay better, and feel free to reach out to us with any concerns regarding your stay.

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No late check-out
Stayed 3 nights in Aug 2023
Response from jesse on Sep 8, 2023
Thank you Mark for choosing to stay with us. I'm sorry we were not able to accommodate your request of a late check out. Unfortunately we have a full house coming in today and we need all the time we can get to insure our guests can check in on time. We hope the rest of your stay was well.

6/10 Okay

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very hard to figure out what Road to follow to get onto the property in the dark. The check in girl was a bit "cool" towards us. We checked in around 8:45 pm or so. I think it was cuz I dinged the bell. We were standing there with suitcases slung over our shoulder and I didnt' see anyone behind the desk. You could use an elevator.
Stayed 1 night in Sep 2023
Response from jesse on Sep 6, 2023
Dear Rhonda,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Excellent

Carson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from GrandStay Hotel & Suites Perham Management on Sep 5, 2023
Carson, thanks for your review. We are glad to see that your stay was GRAND! Hope to see you next time you're in the area!

8/10 Good

Judy

Traveled with group
Liked: Cleanliness, amenities
Nice
Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Sep 1, 2023
Hi Judy, thanks for your review! Let us know what we can do to make your next stay even better!

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Sep 18, 2023
Mark, thanks for your review! We are glad to see that you had an exceptional stay. See you next time you're in the area!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to leave 1 day early due to a health issue and they were so helpful and refunded the full amount for that days reservation without question. I will certainly be back.
Stayed 2 nights in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Sep 1, 2023
Thanks for your review and kind words Phillip! We are always ready to be as helpful as possible when we are able. See you next time!

8/10 Good

CHRISTOPHER

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms were nice. Great staff. But we picked this place because of the pool and hot tub. Pool and hot tub had no heat. Very disappointing after a long hot drive excited to rest in the pool/hot tub to find out it was ice cold. We would have stayed elsewhere if we knew the poo/hot tubs heaters were broken.
Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Aug 28, 2023
Christopher, we sincerely apologize for the pool and hot tub being out of order. Unfortunately it was down due to technical issues, and this is not characteristic of our property. We hope you will give us another chance next time your travels bring you to the lakes area. Thank you for the kind words regarding our staff and our rooms!

4/10 Poor

Kay

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Liked that it was convenient. It was not clean. A lot of dust, everywhere. The sheets did not feel clean.
Stayed 1 night in Aug 2023
Response from jesse on Aug 22, 2023
Dear Kay,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Cindy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator so my friend eent to the room on the second floor and couldn't leave the room.
Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Aug 13, 2023
Hi Cindy, I am sorry to hear about your dissatisfaction with your stay. As stated under the accessibility section on Expeida, we do not have an elevator and we are almost always able to accommodate those who can not do stairs, as long as the guests makes our staff aware at check in or by calling ahead. We hope the rest of your stay was enjoyable and that you will stay with us again next time you are in the area.

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Sep 1, 2023
Thanks for your review Nancy. We are glad to see that your stay was satisfactory!

8/10 Good

Tracey

Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Aug 13, 2023
Thank you for your review Tracey!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Swimming pool was excellent also.
Stayed 2 nights in Aug 2023
Response from Management on Aug 9, 2023
Hey David, we are happy to hear everything was great. Please let us know if there is anything else we can do to make your next stay even better!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very friendly staff, timely check-in and room services. Very nice facility.
Stayed 3 nights in Aug 2023
Response from Management on Aug 9, 2023
Hey Brittany, thank you for your feedback. We are glad everything was over the top.Thank You

10/10 Excellent

Amy

Stayed 1 night in Aug 2023
Response from GrandStay Hotel & Suites Perham Management on Aug 28, 2023
Thanks for your review Amy! See you next time your travels bring you to Perham!

8/10 Good

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, Breakfast area, and pool.
Stayed 2 nights in Aug 2023
Response from Management on Aug 9, 2023
Hey Brittany, we hope you made great use of our pool and that breakfast was truly Grand! Thank you very much for your review.Thank You

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and nice inside, only downside is if you want to check in early, which our room was available, its a $25 extra charge.
Stayed 1 night in Jul 2023
Response from Management on Aug 9, 2023
Dear Chris, thank you very much. We work hard to provide a great experience for all of our guests.Thank You

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My GrandStay was wonderful. Heather was welcoming & friendly along with Pat & Julie. Thanks for making me feel @ home. This was my first trip to Perham for a "Celebration of Life". Thank you
Stayed 4 nights in Jul 2023
Response from Management on Jul 27, 2023
Dear Brenda, thank you so much for your feedback! It is much appreciated!

10/10 Excellent

kimberly

Stayed 1 night in Jul 2023
Response from GrandStay Hotel & Suites Perham Management on Aug 13, 2023
We are glad to see you enjoyed your stay Kimberly! Thank you for your review.

8/10 Good

Janette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 18, 2023
Thank you Janette! We are glad you enjoyed your stay with us.Thank You

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night rest.
The only complaint I have is the water pressure in the shower was horrible. I'm assuming they have water saver shower heads. Everything was nice and clean and very nice. Friendly staff and good place to stay.
Stayed 1 night in Jul 2023
Response from Management on Jul 18, 2023
Hey Richard, thank you for your review! We are glad that it was great stay other than the water pressure issue. We have our team looking into it!Thank YouManagement

8/10 Good

Jennifer

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was extremely nice and really do a good job. . Room walls, doors and tub dirty. Bathroom sink doesn’t drain easily. Bathroom door doesn’t close and was put on hinges a few different ways without fixing. bathtub for a king room was not something appropriate sized for a room.
Stayed 1 night in Jun 2023
Response from Management on Jul 5, 2023
Hello Jennifer, thank you for the kind words regarding staff. We are actively addressing the inconveniences you named in your review.Thank you for bringing these to our attention!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jul 5, 2023
Hey David, thank you so much for your feedback! We look forward to your next stay with us.

4/10 Poor

Carroll

Liked: Staff & service
Disliked: Cleanliness
I was discussed and never checked into a hotel where the toilet lid was broke and toilet was dirty and never cleaned!! I'm actually shocked
Stayed 1 night in Jun 2023
Response from Management on Jun 25, 2023
Dear Carrol, we deeply apologize for this. Our staff work hard to insure quality, and we will work to make sure this doesn't happen again.Thank You

6/10 Okay

Clement

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Location is convinient
Stayed 1 night in Jun 2023
Response from Management on Jun 14, 2023
Dear Clement, thank you very much for your feedback! Please let us know if there is anything else we can do to improve.Thank You

10/10 Excellent

herminio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in May 2023
Response from Hailey Kremer on Jun 6, 2023
Thank you for your feedback! We are glad you had an excellent experience while staying with us, we hope to see you again soon.

10/10 Excellent

Charlette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Melanie on May 24, 2023
Thank you for your review!

10/10 Excellent

Cecil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel for short business trip.
Nice hotel in Perham. I was there for a short business trip. The hotel is extremely clean and comfortable. The staff was very friendly.
Stayed 1 night in May 2023
Response from Melanie on May 24, 2023
Thank you for your kind words. We hope to see you again soon!

8/10 Good

Darian

Stayed 1 night in May 2023
Response from Management on Jun 10, 2023
Dear Darian, thank you so much for the feedback. We appreciate you choosing to stay with us!

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in town nice and convenient
Stayed 1 night in May 2023
Response from Melanie on May 24, 2023
Thank you for your review!

6/10 Okay

VANESSA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Melanie on May 13, 2023
Thank you for your review!

8/10 Good

devin

Traveled with partner
Liked: Staff & service, amenities
THE STAFF WAS VERY ACCOMADATING WHEN WE HAD A PROBLEM WITH OUR ROOM THEY GAVE US A DIFFERENT ONE AND WENT THROUGH IT BEFORE WE MOVED INTO IT
Stayed 2 nights in Apr 2023
Response from Melanie on May 7, 2023
Thank you Devin! We hope you come stay with us again!Melanie

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping, very quiet. Room is clean and comfortable.
Stayed 1 night in May 2023
Response from Melanie on May 4, 2023
Thank you for your review. We hope you come back and stay with us again!

10/10 Excellent

Darrel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice very clean and quiet.
Stayed 1 night in Apr 2023
Response from M on Apr 28, 2023
Thank you! Hope to see you again soon!

2/10 Terrible

Christa, Harwood

Stayed 1 night in Feb 2023

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2023
Response from Melanie on Mar 2, 2023
Thank you for the 5 Star rating Kathleen!We hope to see you again!Melanie SchermerhornGeneral Manager

8/10 Good

Darrel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good accept too may noisy kids. Kids running up and down the hall way yelling. Have parents/adults with them keep them quite and teach them to not run. Respect others peace and quite.
Response from Melanie Schermerhorn on Feb 21, 2023
Hello DarrelThank you for your review. I apologize for the noise. We had a full house. I hope you do come and stay with us again.Sincerely,Melanie SchermerhornGeneral Manager

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Staff was very kind an accessible. Very clean. I wish there was a workout room with a couple of cardio machines and area for body weight exercises
Stayed 5 nights in Feb 2023
Response from Melanie Schermerhorn on Feb 19, 2023
Thank you for your review. I am sorry we do not have a fitness room however the Perham Area Community Center is just down the street from us and have a fantastic variety of fitness equipment for use for a small fee.Thank you for staying with us and hope to see you again!Melanie Schermerhorn

2/10 Terrible

Kimberly

Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from GrandStay Hotel & Suites Perham Management on Aug 21, 2023
Hi Kimberly, we are sorry to see that things did not go as expected during your stay in February. Please feel free to reach out to us with any problems regarding your stay.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Melanie Schermerhorn on Mar 8, 2023
Thank you for your review, Amanda! We hope to see you again soon!

8/10 Good

Darrel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Need better pillows they all were flat. It was like sleeping on the bed with no pillow.
Response from Melanie Schermerhorn on Jan 16, 2023
Thank you for your review and letting us know about the pillows. I will work on fixing that issue. We hope you stay with us again!Melanie SchermerhornGeneral Manager